Chikenears,

Please do me a favor...copy and paste the results of the tracert to f150online.com and ford-trucks.com in your message (not as a screenshot, but the entire content of the tracert). You can do this by highlighting the information (it will turn white) and clicking once on the small "c:\" icon at the top left of the window. From that menu choose Edit and then Copy...this will copy the information to your Windows "clipboard" and allow you to paste it into a message. Without 100% of the tracert information I cannot assess what may be going on.

 

I can't figure out how to copy it and there is no small "C:\" icon on the page.

 

Doh! My bad...on your's it is a small, multi-colored MSDOS icon...

 

I have already tried the dos icon and edit shows but copy isn't highlighted. I can't copy it because of this. I know I need to highlight it but I can't click and drag across to highlight it. Is there another way to select the text to copy?

 

Ok, try this (I am using Windows 2000 which is a little different)...

When the tracert is complete, click on the MSDOS icon and go to the Edit menu. Is "mark" an option? If so, choose mark and that should let you highlight text in that window. Once highlighted, go back to that menu and choose "copy."

 

C:\WINDOWS>tracert ford-trucks.com

Tracing route to ford-trucks.com [128.242.249.85]
over a maximum of 30 hops:

1 28 ms 28 ms 14 ms 24.93.88.1
2 41 ms 14 ms 14 ms 24.93.65.141
3 27 ms <10 ms 28 ms 24.93.66.150
4 14 ms 27 ms 14 ms 24.93.66.177
5 14 ms 14 ms 14 ms pop1-cha-P2-1.atdn.net [64.236.4.41]
6 14 ms 14 ms 14 ms bb1-cha-P0-0.atdn.net [64.236.4.33]
7 28 ms 27 ms 14 ms bb1-atm-P6-0.atdn.net [64.236.7.45]
8 28 ms 14 ms 13 ms pop1-atm-P0-0.atdn.net [64.236.4.114]
9 28 ms 13 ms 14 ms above-aol.atl4.above.net [209.249.119.241]
10 27 ms 14 ms 13 ms core2-atl4-oc48.atl2.above.net [208.184.232.17]

11 41 ms 28 ms 27 ms dfw2-atl2-oc48.dfw2.above.net [216.200.127.226]

12 41 ms 28 ms 41 ms core1-dfw2-oc48-2.dfw1.above.net [64.125.31.249

13 69 ms 27 ms 27 ms p1-0.mfn.dllstx01.us.bb.verio.net [208.185.156.
2]
14 69 ms 55 ms 69 ms p4-6-3-0.r02.dllstx01.us.bb.verio.net [129.250.
.3]
15 69 ms 68 ms 55 ms p16-2-0-0.r00.stngva01.us.bb.verio.net [129.250
5.35]
16 68 ms 42 ms 55 ms p16-1-0-0.r01.mclnva02.us.bb.verio.net [129.250
3.157]
17 55 ms 41 ms 41 ms p4-9-0.a00.alxnva02.us.da.verio.net [129.250.17
58]
18 41 ms 55 ms 55 ms ge0031.ed1.wdc.dn.net [216.167.88.116]
19 41 ms 41 ms 41 ms 128.242.249.85

Trace complete.

C:\WINDOWS>

 

I had to do these using Programs/Accessories/dos prompt. Using Run would close as soon as it finished without giving me a chance to copy. I'm learning! Yahooooo!!

C:\WINDOWS>tracert f150online.com

Tracing route to f150online.com [128.242.213.81]
over a maximum of 30 hops:

1 28 ms 27 ms 14 ms 24.93.88.1
2 14 ms 13 ms 14 ms 24.93.65.141
3 27 ms 14 ms <10 ms 24.93.66.145
4 14 ms <10 ms 13 ms 24.93.66.178
5 27 ms 28 ms 14 ms pop2-cha-P2-3.atdn.net [198.81.2.85]
6 14 ms 27 ms <10 ms bb2-cha-P0-1.atdn.net [64.236.4.53]
7 27 ms 14 ms 14 ms bb2-atm-P6-0.atdn.net [66.185.152.61]
8 14 ms 14 ms 14 ms pop1-atm-P1-0.atdn.net [64.236.4.118]
9 14 ms 14 ms 14 ms above-aol.atl4.above.net [209.249.119.241]
10 13 ms 14 ms 13 ms core1-atl4-oc48-2.atl2.above.net [208.184.232.1
]
11 55 ms 27 ms 28 ms core1-atl2-oc48.dfw2.above.net [208.185.0.250]
12 27 ms 41 ms 42 ms core1-dfw2-oc48.dfw1.above.net [208.184.232.117

13 41 ms 27 ms 41 ms p1-0.mfn.dllstx01.us.bb.verio.net [208.185.156.
2]
14 69 ms 41 ms 55 ms p4-6-3-0.r02.dllstx01.us.bb.verio.net [129.250.
.3]
15 41 ms 41 ms 69 ms p16-2-0-0.r00.stngva01.us.bb.verio.net [129.250
5.35]
16 54 ms 42 ms 41 ms p16-1-0-0.r01.mclnva02.us.bb.verio.net [129.250
3.157]
17 41 ms 41 ms 55 ms p4-9-0.a00.alxnva02.us.da.verio.net [129.250.17
58]
18 55 ms 55 ms 41 ms ge0031.ed1.wdc.dn.net [216.167.88.116]
19 55 ms 41 ms 55 ms 128.242.213.81

Trace complete.

C:\WINDOWS>

 

As of right now...is the performance of F150online slow? (as described earlier?)

 

At this very moment it's faster than usual. That normally changes without notice. It might be slow when I click Submit. I'll let you know if it is. BRB

 

Nope! Very fast that time. I wish it could stay this way.

 

Well, I think we have found the root of the problem.

Next time it is slow, do a tracert on this site and ford-trucks.com and see what the results are. I would be willing to bet that there is a "hop" in between you and us that times out or takes a long time.

Visiting a website is like driving to your friend's house. You don't just pull out of your driveway and wind up in his. You take several roads, a few turns, perhaps a highway, etc. When visiting a website, you leave your server, bounce to another server, then yet another server, and finally to your destination server. Sometimes there are problems, like traffic, in between.

Because ford-trucks.com is like your friend's next door neighbor (our servers reside in the same data center), the same traffic that slows you down when visiting us, will slow you down when visiting them...I actually use this technique to double-check that there aren't problems with our server.

 

I understand THAT but when you are already at the friends house, and you want to walk around through the rooms, it appears that he's locked the doors at times. It's like a cruel joke he's playing on me. Follow me?

 

I think I see what you are saying Steve. Evertime I click another link, like a thread, post reply, refresh, or whatever at f150online, I'm in effect driving the entire trip again with the last hop being the link that I clicked. Is this right?

 

EXACTLY!

 

OK Steve, one more question and I swear I'll leave you alone!

I have talked to several people that visit your site and everyone I have talked to says they have no problems.

If I change ISP's is there a chance that the route will change and possibly I will avoid such a traffic jam? Now that I understand WHAT is going on, I want to fix it.


Thanks a million Steve.