what is an NGS going to do? clear the codes? LOL

 

My father is the GM of a local Ford dealer here in the D/FW metroplex. Ever since Bill Ford's 'inception' of CEO of Ford earlier this year, warranty claims simply are not being pushed through with ease. It's obvious Ford is losing millions, and the forecast does not look to improve anytime in the very near future.

Instead of flaming, please take a moment and look at it from another angle. If, for example, as a business owner, you were to sell a part to an individual and that part is returned for exchange/warranty/repair and 'claimed' defective, would you accept it full faith and credit without at least an explanation?Maybe so (and that would be GREAT customer service ), but it's just not the case with Ford anymore. Claims that which service advisors would turn a blind eye are now coming under extreme scrutiny in order to save money. Ford has now become incredulous to SVT claims.

The dealer gets paid regardless of whether it's a warranty claim or a customer pay. My point is that Ford is trying to cut costs in any way possible and that often means the denial of a 'questionable' warranty claim.

Either way, if you can pull off the claim, then more power to you. And give me the name for when mine goes....

 

What are you,the warranty ****?

 

LOL! Now that's cute.

 

Thought you might like that.LOL

 

I know what you are doing with that NGS... I have heard of it being done before

 

Jason it was in the 50's today, are you using stock plugs? I can come over if you need help with it. Peace.

 

Ive got what it takes to fix it! email at svtlightning2394@aol.com

 

Why don't you just ignore this thread like you did my e-mail Obviousily you have not been a Ford tech long enough

 

Just so everyone knows...most do already but be very very careful of what you post here because it will NOT help you in the long run Been there done that

 

Sorry to hear of your bad luck, but maybe its my generation, but I think you need to accept responsibility for your own actions.....
Geee what a concept, huh?

 

I hope you stick it to Ford good...the way they stick it to their customers.

Keith,
I was going to ask if you could help him out lol

CA

 

Way to come to Fords defense!

I get it now.........Lets see.........Do I worry about getting my engine fixed under warranty or do I worry about the plant I work for getting closed and moved to Mexico......hmmmmm, tough one

So instead of building a better product, which will need less warranty claims, they'll deny the claims hoping the customer will eat the cost and spend more money. That sounds like a great idea if you look at it from Fords perspective.

I would DEFINITELY try to get my truck covered under warranty! No matter if its my fault or not.

 

Have we had anyone bust a rob with an honest stock Lightning? Not that I know of.

Ford has designed their product perfectly. Part of good engineering is designing a product "just right" for it's application. Ford could include Manley rods in every engine they produce "just in case" but I have a feeling it wouldn't help their "real" warranty claims.

You gotta pay to play. Period.

If you get a cool dealership, they'll work with you. My dealership takes my truck in fully modded. If there's a problem, they talk to me and we descide if they problem is the fault of my mods. If it is, I pay, if not Ford pays. That's how it should be.

Coldie

 

If you dislike Ford and their business practices, then I can't understand why would you purchase their products, much less remain employed by a company involved in such improprieties as making customers accept responsibility for their own actions.

I'm curious as to what engine plant you work for?

...back to the tree I go.