HAHAHAH , Ford adding 1 hour diag time to see whether or not an aftermarket part caused a problem. I am not holding my breath on that one... Sure it sounds good in theory, but Ford is too busy cutting our labor times and deleting operations so we are forced to use M-time. I hear straight from a zone rep that they think techs should be paid only for the 8 hours or so that we are there.... Those of us that make 100 hours a weekor more will not stand for it and the dealers are going to lose the few quality techs they do have. Our shop rate is one if the highest in the nation 76.00 per hour and we are the 3rd largest motorcraft parts dealer in the US. All this money the dealer makes, the people doing the real work, the techs, rarely see any of it

 

LOL - Sad part is when I started bringing my truck in with all the mods - I started leaving gifts for both the Tech and the service writer... $30 gift cards to Bass pro shops, Case of beer in back with note in front as to what to do with it etc etc....

I wasnt trying to BUY anything just to let them know that I understood thier issues and I was one of the good guys....

In other words dont needlessly screw with me and I will treat you ok.....

Doug

 

I guess you only need money to modify a vehicle but some brains can help.
I don't expect the service dept. to eat the cost for working around or diagnosing problems pertaining to my mods. Do people really think that the dealership should take full responsability? Don't people realize that mods compramise the vehicle?
If we want the warrantee to cover every little thing than we should leave it stock. If we mod than we should assume responsability for problems relating to out mods.
There have been some really good points here. I wish there were a policy in place when dealing with warrantee work on modded vehicles. It is a gray area, that I think needs to be clairified.
My service dept. has been really good to me. If there is a problem that may be related to my mods I will either pay for diagnosis time and the repair if it is caused by mods, or fix it myself.

Ford knows that the aftermarket is booming. They've even taken part in the boom. It is really in there best interest to have a policy in place to deal with this kind of thing. Especially for the SVT line up. They might also want to take a bigger part in this aftermarket boom.

 

Doug

$30 Bass Pro gift cards, case of beer in back of your truck!
Let me the first to extend a warm welcome to my home anytime

Gator

 

Wittom quote: "They (ford) might also want to take a bigger part in this aftermarket boom."

Ford does walk a fine line on this topic....

on one hand they have to deal with issues that arrise with aftermarket or add-on modifications.

on the other hand they have a whole catalog full of goodies (FRPP Ford Racing Performane Parts or Motorsport/SVO catalog) that are available right through any dealer's parts department.

however, many of the parts listed in these catalogs carry ZERO warranty implied or written. Most of the parts are labeled "For off road use only" which means you can only use them on your race car that you wouldn't be bringing in for warranty work anyway.

also, I have yet to see (aside from some wheels maybe?) any parts in this catalog for lightnings.

 

they don't capitalize on aftermarket while protecting the customer ala Toyota Racing Development. TRD parts installed by approved TRD dealer does NOT adversely affect original factory warranty--even actually "piggybacks" on for time/mileage remaining warranty! Customers DO buy SVT vehicles for performance and it is likely to expect customers to modify them to various degrees. Contradictions abound-- many vehicle manufacturers provide vehicles to aftermarket manufacturers sometimes even prior to their release for sale to public or just after. All you have to do is look at SEMA! There should be approved parameters to back warranties on certained approved parts whether provided by Ford Motorsport or our "Big 3" tuners should lobby for approval by Ford. If one or more of them were contracted by Ford for " product development" of basic vehicles, said tuner should bargain for warranty protection for his parts individually or in certain combinations. Maybe even "special warranties" at additional charge?

 

Does Ford warranty a part that was put on at there dealership
if it was from the Motosport catalog full of all ford goodies for stangs,trucks,ect.
I know alot of svt dealers sell these parts. I am sure some install them too so what happens in this scenario?
It is a Ford perfomance part made by ford 50 state legal or does this give you the VOID too..
I think some dealers just like to break balz don't get me wrong there are limits but really the average "joe" is only doing minor stuff and a few passes a yr in the qtr all others are shooting for the big time pay the price and would not want stock parts anyway in my opinion and if they got so many mods in there truck,car ect they will buy after market top of the line
"bullet proof" equipment anyway.
I also think tha average consumer will take far less care of there vehicle as apposed to a "enthusiast" who will baby it and notice every little think.
So should Ford cancel the warranty on the grocery getter who changes the oil once a yr

Just my opinion
Slick


Slick

 

True.
No. They've already provided you with a modified vehicle straight from the factory. If you proceed to modify it further, you're the one who should be responible for any problems that may occur.

If I remember correctly, Ford does not own any dealerships anymore. They sold off the last ones I believe earlier this year. Dealerships pay the car companies to sell their vehicles, but have no real affiliation.

Rob_02Lightning, you need to learn about economics. Don't you think Ford would turn around and pass the costs on to the consumer in the form of higher vehicle costs? The medical insurance companies are already doing this with your medical insurance premiums.

Bob

 

This is a mess really. Diagnosis SUCKS! ESP when youre dealing with things that WERENT part of the original design. It sucks that Ford is so tight fisted with warranty money but what do you expect? They are in the business to make money, not make cars, to paraphrase the late GM Chairman Alfred P Sloane. We want to mod (ESP since it doesnt come from the factory in a satisfactory state of tune) and dealers and techs DONT WANT to loose their a s s!

Perhaps some kind of factory authorized "modification" warranty service could be purchased?

 

I go to a rural dealer thats not svt because i know them well and like doug says give them a good tip if you want good service. They take care of everything for me. at least so far but the mechanic went to gm because of fords poorer pay on warrenty. If you take some of the mods off the tech doesn't have to lie to ford if they aksed questions. I tip from 20 to 100 depending what it is.

 

Chris, (don't shoot the messenger)

Thanks for educating me. I'm not trying to blame you as the mechanic, LIKE I SAID, the mechanice are normal people driving the same Fords we do. I didn't know about the 12 minuter deal, and now that you explained the pay scale and the way it works, all I can say is, The System Sucks. Real nice to find out the mechanic is forced to not give a schit about people that just spent $35,000.00 for a truck because we have or bought a bumper to bump wrrnty and FORD WON'T GIVE THEM STANDARD PAY SCALE". You said it yourself, "we rather be working on a paying customers car at double the price". Chris none of this has to do with YOU, " OR THE OTHER MECHANICS, "BUT THE SYSTEM SUCKS" Look what they did to Silver's Pulleys. I removed my Lower Cage for the first time of my life last night on my back on a rock driveway and didn't do that. Never mind twice. Point being, we may be better moders than some of them, so who the hell are they to tell me my L is out of wrrnty because of a mod. They are telling us our L are out of wrrnty because Ford won't pay you the proper scale so your forced to not spend time on something that meets the Definition of an "Illegal MOD" The system sucks dude, I can't believe thats the service we get for buying or having a bumber to bumber wrrnty. None of this is a personal attack on you, I'm sure your an excellent mechanic and work extremly hard.
I know the risks I took moding out the L, I also know it may mean I blew the wrrnty. BUT I STILL THINK THEY USE THE MODS AS AN EXCUSE SOMETIMES.

 

Great Point Slick,

You just reminded me of something. When I bought my 1996 Laser Red Cobra Convertible, I was asked by the SERVICE DEPARTMENT if I wanted to buy an $1100.00 Performance Package. It was Higher Gears, a Rip Shifter, Exhaust, and I believe a chip if my memory serves me correctly. WHAT WOULD HAVE HAPPEN IF ALL THOSE MODS SCREWED UP SOMETHING ???
WHO WAS PAYING THEN, Hmmmmmm

 

ugh Rob, maybe you ought to edit that last part out. Never know whom might be lurking

 

Now thats some scary Schit. Anybody know any good Ford mechanics on the take in LI ???? Thats what we need here.

And just for the record my name is really Frank and all the info in my Profile is a lie. DID YOU HEAR THAT FORD