JDM Engineering Question
Senior Member
Joined: Aug 2001
Posts: 3,519
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From: Greater Boston
Dealer Jim
I know you ordered your stuff a month ago and you don't deserve to be lied to.....i'm with ya. Not to make excuses for JDM but if you weren't aware, they are sponsering the top truck class at FFW events this year, which is requireing alot of dedication. On these excursion, they are traveling to promote buisness and selling and installing alot of products, never the less, the shop is only staffed with 2 people a believe.....which for a busy place isn't enough. I think they've been traveling on and off for about 3 weeks now. But to cut to the chase.......JDM themselves doesn't have much traffic on this particular board......but here's a post from Justin over at nloc:
Regarding Call backs, Emails, and orders.
As most of you know TeamJDM has taken off to the FFW in Houston for two weeks. Me and one other shipping guy are in the office trying to catch up on everything but between being swamped with phone calls, and about 150 Emails a day I am doing my best to get everyone's order out the door, and reply to emails and phone messages as fast as possible. I have 180 pulleys coming in on Tuesday, 65 wiring harnesses for the Electric Fan kits coming early next week and besides that everything else is in stock. Everyone's orders will go out but not without a slight delay and I apologize for that. Regarding the exhaust systems, all of the Silver Bullet cat back orders have gone out the door, but the remaining full exhuast systems will go out a couple days after the rest of the JDM crew gets back around the 7th. I want to thank all of our customers for there patience in waiting for their go fast parts and rest assured we are getting all these orders out the door as quickly as possible. If there are any problems call me direct at 732/780/0770.
Thank you,
Justin@JDM
Not really any excuse , just maybe some reasoning. Just remember you are dealing with a relatively small buisness and their goal is to take care of you the best they can.
Regarding Call backs, Emails, and orders.
As most of you know TeamJDM has taken off to the FFW in Houston for two weeks. Me and one other shipping guy are in the office trying to catch up on everything but between being swamped with phone calls, and about 150 Emails a day I am doing my best to get everyone's order out the door, and reply to emails and phone messages as fast as possible. I have 180 pulleys coming in on Tuesday, 65 wiring harnesses for the Electric Fan kits coming early next week and besides that everything else is in stock. Everyone's orders will go out but not without a slight delay and I apologize for that. Regarding the exhaust systems, all of the Silver Bullet cat back orders have gone out the door, but the remaining full exhuast systems will go out a couple days after the rest of the JDM crew gets back around the 7th. I want to thank all of our customers for there patience in waiting for their go fast parts and rest assured we are getting all these orders out the door as quickly as possible. If there are any problems call me direct at 732/780/0770.
Thank you,
Justin@JDM
Not really any excuse , just maybe some reasoning. Just remember you are dealing with a relatively small buisness and their goal is to take care of you the best they can.
Senior Member
Joined: Jul 2001
Posts: 4,121
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From: Hammer Lane
Originally posted by dealerjim
I am in total agreement that JDM's parts are of the highest quality but I don't like to be told a different story every time I call. It just makes for a bad experience. Most people will understand and wait however long it takes but if you tell them it was sent today and two weeks later its still in your office then you will most likely lose a customer over it. When I called 2 weeks after I ordered and was told that my parts hadn't left yet and some were backordered, I almost just canceled right there and ordered from someone else. I am a very understanding person though. Thanks....
I am in total agreement that JDM's parts are of the highest quality but I don't like to be told a different story every time I call. It just makes for a bad experience. Most people will understand and wait however long it takes but if you tell them it was sent today and two weeks later its still in your office then you will most likely lose a customer over it. When I called 2 weeks after I ordered and was told that my parts hadn't left yet and some were backordered, I almost just canceled right there and ordered from someone else. I am a very understanding person though. Thanks....
With that said, will I order from JDM again? Damn right. I won't enjoy it though.
Senior Member
Joined: Jan 2000
Posts: 2,328
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From: Houston, Tx, USA
Results of runs with long tube headers and “silver bullet” exhaust with tuned chips from PSP and JDM.
PSP RESULTS RUN 4/20/02
TEMP ICTEMP HUM BP 60’ ET
90 96 54 29.60 1.91 8.41
92 98 50 29.60 1.91 8.46
91 96 50 29.60 1.92 8.43
JDM RESULTS RUN 5/4/02
100 98 45 29.70 1.88 8.31
100 98 48 29.70 1.88 8.30
100 94 52 29.65 1.88 8.28
There was only a single reburn done on each chip based on info to tuner from me. Note that the JDM chip was .1 quicker with also 10 degrees more temp. At equal air temp the JDM chip would have been even faster. All runs were made with the same tires, fuel, and at the same track at the same time of day in the afternoon.
Noelvm
PS Oh, Doug (silver 2000) was down here and I showed him my log and how I keep track of all my runs and I showed him the above figures and told him I was going to post the numbers. But of course I could have sat up all night dummying up the pages. Yea right.
PSP RESULTS RUN 4/20/02
TEMP ICTEMP HUM BP 60’ ET
90 96 54 29.60 1.91 8.41
92 98 50 29.60 1.91 8.46
91 96 50 29.60 1.92 8.43
JDM RESULTS RUN 5/4/02
100 98 45 29.70 1.88 8.31
100 98 48 29.70 1.88 8.30
100 94 52 29.65 1.88 8.28
There was only a single reburn done on each chip based on info to tuner from me. Note that the JDM chip was .1 quicker with also 10 degrees more temp. At equal air temp the JDM chip would have been even faster. All runs were made with the same tires, fuel, and at the same track at the same time of day in the afternoon.
Noelvm
PS Oh, Doug (silver 2000) was down here and I showed him my log and how I keep track of all my runs and I showed him the above figures and told him I was going to post the numbers. But of course I could have sat up all night dummying up the pages. Yea right.
Last edited by noelvm; May 5, 2002 at 10:11 PM.
Senior Member
Joined: Apr 2002
Posts: 824
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From: Memphis, TN area
tallimeca,
I understand how busy they are. They should've told me from the beginning that they were extremely busy and it could take a couple of months to get me everything. I would've understood or just bought my parts elsewhere. I think they told me that so I wouldn't order from someone else and thats not very professional IMO. Anyway hopefully I'll get my pulley within the next couple months after all the more important customers get theirs. Thanks...
I understand how busy they are. They should've told me from the beginning that they were extremely busy and it could take a couple of months to get me everything. I would've understood or just bought my parts elsewhere. I think they told me that so I wouldn't order from someone else and thats not very professional IMO. Anyway hopefully I'll get my pulley within the next couple months after all the more important customers get theirs. Thanks...
Senior Member
Joined: Feb 2000
Posts: 433
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From: Nicholasville, Ky
These pissing wars have got to stop. What are we-you going to do if all the tuners just say the heck with ALL OF YOU-US, and stop letting us have there go fast parts?? Yours-our trucks-cars will stay stock. And THAT is the bottom line. Heck I'm a biker at heart, and I don't even own a L...yet. (come on 2003) My slowest bike a 650 Honda Nighthawk can smoke most stock trucks-cars in the 1/4 mile, only to be past after the finish line. So stop this pissing war and enjoy what you have, because it CAN go away just that fast as well. One more thing if I may. A 145mph truck-car-motorcycle is WAY to fast for the streets, but yet we have them and most people try to go that fast (yes even I do this). So be very happy we live in a country that allows us to do this even though it is againist the law. Just my 2-cents!
Senior Member
Joined: Feb 2002
Posts: 4,922
Likes: 1
From: Lexington, KY
Originally posted by Nitro Lightning
First of all there is way too much money involved for any tuner to just stop selling parts, I dont see that happening anytime soon.
Second of all, you dont even own an L yet, so you have no idea how some of us feel about being treated poorly by a tuner.
This is what happens to most people that order from JDM
Place the order (you gotta call because there is no way to order from the website), they tell you that whatever you want is in stock, or will be there that week, they charge your credit card as soon as you get off the phone, then you wait, and wait, and wait............... until finally you call again, and either get the voice mail (which they never return) or you get this "hold on, let me check" which means they have to check with Jim. Then you are given one of many excuses as to why it hasnt shipped yet. and this goes on and on over and over again. ( I personally know someone that has been waiting on Traction bars for over a month, and he just found out that they were selling them in Texas last week.)
I love his products and I am told he is one hell of a guy, but he needs to read these type of posts and use it to better his buisness practices.
What did Michael Douglas say in the movie wallstreet? "Greed is good, Greed works" We'll it doesn't work in the Lightning community as far as I am concerned.
Nitro
First of all there is way too much money involved for any tuner to just stop selling parts, I dont see that happening anytime soon.
Second of all, you dont even own an L yet, so you have no idea how some of us feel about being treated poorly by a tuner.
This is what happens to most people that order from JDM
Place the order (you gotta call because there is no way to order from the website), they tell you that whatever you want is in stock, or will be there that week, they charge your credit card as soon as you get off the phone, then you wait, and wait, and wait............... until finally you call again, and either get the voice mail (which they never return) or you get this "hold on, let me check" which means they have to check with Jim. Then you are given one of many excuses as to why it hasnt shipped yet. and this goes on and on over and over again. ( I personally know someone that has been waiting on Traction bars for over a month, and he just found out that they were selling them in Texas last week.)
I love his products and I am told he is one hell of a guy, but he needs to read these type of posts and use it to better his buisness practices.
What did Michael Douglas say in the movie wallstreet? "Greed is good, Greed works" We'll it doesn't work in the Lightning community as far as I am concerned.
Nitro
Nitro ... If "everyone" that ordered from a vendor experienced
the same problems you have mentioned that tuner would be
outta business !!! Might you be a little tooo close to the pain?
And Motorcycleman HAS a F150 so ease up there... Cause
his bikes will kick your a$$ ... And he's a nice guy too boot !!!
Senior Member
Joined: Feb 2002
Posts: 478
Likes: 0
From: Charlotte NC
First of all there is way too much money involved for any tuner to just stop selling parts, I dont see that happening anytime soon.
Second of all, you dont even own an L yet, so you have no idea how some of us feel about being treated poorly by a tuner.
This is what happens to most people that order from JDM
Place the order (you gotta call because there is no way to order from the website), they tell you that whatever you want is in stock, or will be there that week, they charge your credit card as soon as you get off the phone, then you wait, and wait, and wait............... until finally you call again, and either get the voice mail (which they never return) or you get this "hold on, let me check" which means they have to check with Jim. Then you are given one of many excuses as to why it hasnt shipped yet. and this goes on and on over and over again. ( I personally know someone that has been waiting on Traction bars for over a month, and he just found out that they were selling them in Texas last week.)
I love his products and I am told he is one hell of a guy, but he needs to read these type of posts and use it to better his buisness practices.
What did Michael Douglas say in the movie wallstreet? "Greed is good, Greed works" We'll it doesn't work in the Lightning community as far as I am concerned.
Nitro
I would unfortunately have to say that Nitro hit the nail RIGHT on the head on this one!! I know plenty of others that have had the same experience. Placed orders on credit cards and don't receive the parts week after week after week.... wrong parts sent (in my case 2 wrong chips)...
I tried to remove my 4# pulley last night and stripped the small nut holding the center hub on. Spent 5 more hours trying to get it off, no luck. I know the other tuners don't use a caged design but no one has troubles like this!!
Second of all, you dont even own an L yet, so you have no idea how some of us feel about being treated poorly by a tuner.
This is what happens to most people that order from JDM
Place the order (you gotta call because there is no way to order from the website), they tell you that whatever you want is in stock, or will be there that week, they charge your credit card as soon as you get off the phone, then you wait, and wait, and wait............... until finally you call again, and either get the voice mail (which they never return) or you get this "hold on, let me check" which means they have to check with Jim. Then you are given one of many excuses as to why it hasnt shipped yet. and this goes on and on over and over again. ( I personally know someone that has been waiting on Traction bars for over a month, and he just found out that they were selling them in Texas last week.)
I love his products and I am told he is one hell of a guy, but he needs to read these type of posts and use it to better his buisness practices.
What did Michael Douglas say in the movie wallstreet? "Greed is good, Greed works" We'll it doesn't work in the Lightning community as far as I am concerned.
Nitro
I would unfortunately have to say that Nitro hit the nail RIGHT on the head on this one!! I know plenty of others that have had the same experience. Placed orders on credit cards and don't receive the parts week after week after week.... wrong parts sent (in my case 2 wrong chips)...
I tried to remove my 4# pulley last night and stripped the small nut holding the center hub on. Spent 5 more hours trying to get it off, no luck. I know the other tuners don't use a caged design but no one has troubles like this!!
Senior Member
Joined: Feb 2000
Posts: 433
Likes: 0
From: Nicholasville, Ky
Nitro Lightning
Your right on two counts. I do not have a L...YET is the key word there. Second, I do not know what you guys go through to get your parts. I know they cost LOT OF MONEY. Have you ever tried buying part for a 85 or 90 motorcycle that they don't even make anymore??? I feel your pain, really I do. But still the bottom line is these tuners can say up yours anytime they like, then where you be?? No where. There will be no new part to order, no place to re-burn your chips...etc..etc. We all will have to have stock trucks. And that SUCKS too. I've always been told, screw me once, shame on you....screw me twice...shame on ME!!
Like I said in my first post, these pissing war need to stop. I don't have a L yet, but reading all these post on tuner wars, drive (even me) crazy, and I get really tried of hearing about them. Yes you may have to want months for parts. But that is to be expected. (it is warmer weather, so most turners are out racing and testing new parts, for ALL OF US) Yes it sucks to be told the parts are in stock, or something like that. Maybe we/you need to ask if you can not keep your promises, then I do not want your parts, the second time you have to call then to ask where they are at that just might get there attention. Just go else place for the parts, is all I'm saying. You do not have to buy that turners parts, from what I've read there are to many tuners out there to buy from just one tuner. (and from what I've read over the past 2 years, they are all about the same) So If these wars are pissing me off, can you imagie what it might be doing to them, the tuners. Okay I've said my peace. Now lets all go have fun with these bad A$$ trucks that Ford has built for us.
Your right on two counts. I do not have a L...YET is the key word there. Second, I do not know what you guys go through to get your parts. I know they cost LOT OF MONEY. Have you ever tried buying part for a 85 or 90 motorcycle that they don't even make anymore??? I feel your pain, really I do. But still the bottom line is these tuners can say up yours anytime they like, then where you be?? No where. There will be no new part to order, no place to re-burn your chips...etc..etc. We all will have to have stock trucks. And that SUCKS too. I've always been told, screw me once, shame on you....screw me twice...shame on ME!!
Like I said in my first post, these pissing war need to stop. I don't have a L yet, but reading all these post on tuner wars, drive (even me) crazy, and I get really tried of hearing about them. Yes you may have to want months for parts. But that is to be expected. (it is warmer weather, so most turners are out racing and testing new parts, for ALL OF US) Yes it sucks to be told the parts are in stock, or something like that. Maybe we/you need to ask if you can not keep your promises, then I do not want your parts, the second time you have to call then to ask where they are at that just might get there attention. Just go else place for the parts, is all I'm saying. You do not have to buy that turners parts, from what I've read there are to many tuners out there to buy from just one tuner. (and from what I've read over the past 2 years, they are all about the same) So If these wars are pissing me off, can you imagie what it might be doing to them, the tuners. Okay I've said my peace. Now lets all go have fun with these bad A$$ trucks that Ford has built for us.
Senior Member
Joined: Aug 2001
Posts: 3,519
Likes: 0
From: Greater Boston
stop your damn whining
Everyone just needs to really stop their crying. Big deal you have to wait for parts........ First of all, you all seem pretty smart.....so if you order something and they don't have it, order it from someone else. Obviously if a tuner is out of something it's because they are selling a ton of that product......so while you are getting pissy and whining about it , and decide you don't want something......they'll be selling it to the next person behind you. They aren't gonna go out of buisness. This tuner war **** is wayyyyyyyyy to old. Someone strips a nut off and that's JDM's fault???? 
And i'm sure JDM's employees have dealerjim posted on a low priority list and are purposley not shipping to him because they have a personal vandetta against him....... Come on!!!! If you ordered something......and they don't have it......call them and cancel the order. You aren't responsible to pay for anything unless you have it or signed for it. JDM uses a cage on their pulley to prevent premature bearing wear..........the same reason the svt engineers put it on their. The other tuners aren't using them for their own reasons.... I waited for a month for a v/b from PSP...... it's was out of Sal's and Gregg's control so I waited. Big deal. Not like you can't drive your damn truck because your 4 lb pulley hasn't showed up yet.
The bottom line is some of you guys want these tuners to down right wipe your asses. Here's the reallity..........they only thing they owe you is appreciation for your buisness......that's it. Remember.....who is gonna help you if you have a problem with something related to mods.........it won't be Ford.
Just be thankfull there is more than one tuner. We could be dealing with guys like Hennessey......he's not late shipping products, he's just outright getting accused of stealing thousands and thousands of dollars.
If you don't like a tuner and don't want to do buisness with them.......fine. But don't post it on the boards because no one gives a rat's ***. Maybe some of your attitude's are the reason why you guys are getting ****ty service. You dont' like tuner x and think tuner y is great......fine. That's your opinion......and keep it to yourself, or discuss it with the tuner. If they tell you you are getting something at a certain time, and you don't get it, call them and say look, I won't a confirmation on a shipping date or i'm gonna get it somewhere else. You guys are probably calling up like whiny little girls and they give you any thing you wanna hear so they don't have to listen to it anymore. Stop it!!!!!
And i'm sure JDM's employees have dealerjim posted on a low priority list and are purposley not shipping to him because they have a personal vandetta against him....... Come on!!!! If you ordered something......and they don't have it......call them and cancel the order. You aren't responsible to pay for anything unless you have it or signed for it. JDM uses a cage on their pulley to prevent premature bearing wear..........the same reason the svt engineers put it on their. The other tuners aren't using them for their own reasons.... I waited for a month for a v/b from PSP...... it's was out of Sal's and Gregg's control so I waited. Big deal. Not like you can't drive your damn truck because your 4 lb pulley hasn't showed up yet. The bottom line is some of you guys want these tuners to down right wipe your asses. Here's the reallity..........they only thing they owe you is appreciation for your buisness......that's it. Remember.....who is gonna help you if you have a problem with something related to mods.........it won't be Ford.
Just be thankfull there is more than one tuner. We could be dealing with guys like Hennessey......he's not late shipping products, he's just outright getting accused of stealing thousands and thousands of dollars.
If you don't like a tuner and don't want to do buisness with them.......fine. But don't post it on the boards because no one gives a rat's ***. Maybe some of your attitude's are the reason why you guys are getting ****ty service. You dont' like tuner x and think tuner y is great......fine. That's your opinion......and keep it to yourself, or discuss it with the tuner. If they tell you you are getting something at a certain time, and you don't get it, call them and say look, I won't a confirmation on a shipping date or i'm gonna get it somewhere else. You guys are probably calling up like whiny little girls and they give you any thing you wanna hear so they don't have to listen to it anymore. Stop it!!!!!
Senior Member
Joined: Jul 2001
Posts: 4,121
Likes: 0
From: Hammer Lane
A tuner war? I don't see it. All I see is people airing legitimate gripes and being shouted down, insulted, and called names for it by JDM loyalists. If not for those defending the indefensible, this thread would have disappeared a week ago. Period!
If JDM cares about customer service, this is just the sort of thing that will open their eyes to what they need to do to fix the only real problem they have. Over promising and under delivering. If you are honest with me, I'll wait and be very patient. No problem. If you tell me "stories", I'm going to be stressing by the time I get my product and, will likely only spend my money with you as a last resort.
This thread is going nowhere fast.
If JDM cares about customer service, this is just the sort of thing that will open their eyes to what they need to do to fix the only real problem they have. Over promising and under delivering. If you are honest with me, I'll wait and be very patient. No problem. If you tell me "stories", I'm going to be stressing by the time I get my product and, will likely only spend my money with you as a last resort.
This thread is going nowhere fast.
