'99 I/C Replacement Notice
Thread Starter
|
Senior Member
Joined: Jul 1999
Posts: 725
Likes: 0
From: Orlando, FL
'99 I/C Replacement Notice
Thought you '99 owners might be interested in the below email I received today from FoMoCo. I wrote them a couple of days ago inquiring about intercooler replacement on my '99. (I haven't as yet received any notification of a recall.) I am impressed by their responsivness. Mike
----- Original Message -----
From: "Owner Connection" <cacowner@customersupportctr.com>
To: "James Philpott" <mphilpot@heathrowcable.net>
Sent: Monday, October 15, 2001 2:31 PM
Subject: Your Vehicle
: Dear James,
:
: Thank you for your message of 10/14/01 regarding your 1999 Ford F-150 Lightning. We appreciate the time you have taken to write us concerning the possibility of a Customer Satisfaction Program on your vehicle.
:
: We regret the circumstances that have prompted you to contact us.
:
: James, we have examined your vehicle profile for any open Field Service Actions (FSAs) or Customer Satisfaction Programs (CSPs) that apply to your 1999 Ford F-150 Lightning with Vehicle Identification Number (VIN) 2FTZF0731XCB0XXXX. Our records indicate that the following CSP applies to your vehicle:
:
: Customer Satisfaction Programs Number 01B81
:
: In some of the affected vehicles, the supercharger intercooler may fracture and create an internal coolant leak. If this occurs the vehicle may experience loss of engine performance at full throttle.
:
: Your dealership will replace the supercharger's intercooler sub-assembly and top-off the intercooler coolant system on all affected vehicles.
:
: At this time, this program has not yet been officially released. You will be receiving a letter in the mail shortly with instructions on what to do. If you would like additional information, please feel free to contact either John Ambrosini or Tim Angelier in the Service Department at Don Reid Ford who would be happy to assist you. They can be reached at (407) 644-7111.
:
: James, we would like to apologize for any inconvenience you may experience as a result of this situation. Please be assured that this Customer Satisfaction Program has been initiated to ensure the continued safe and proper operation of your vehicle.
:
: At Ford Motor Company, we consider the satisfaction of our customers as one of our most important objectives. If you have any other inquiries or concerns, please feel free to contact us and we will be happy to address them.
:
: Thank you for contacting Ford Motor Company.
:
: Sincerely,
: Rebecca
: Ford Motor Company
: Customer Relationship Center
:
----- Original Message -----
From: "Owner Connection" <cacowner@customersupportctr.com>
To: "James Philpott" <mphilpot@heathrowcable.net>
Sent: Monday, October 15, 2001 2:31 PM
Subject: Your Vehicle
: Dear James,
:
: Thank you for your message of 10/14/01 regarding your 1999 Ford F-150 Lightning. We appreciate the time you have taken to write us concerning the possibility of a Customer Satisfaction Program on your vehicle.
:
: We regret the circumstances that have prompted you to contact us.
:
: James, we have examined your vehicle profile for any open Field Service Actions (FSAs) or Customer Satisfaction Programs (CSPs) that apply to your 1999 Ford F-150 Lightning with Vehicle Identification Number (VIN) 2FTZF0731XCB0XXXX. Our records indicate that the following CSP applies to your vehicle:
:
: Customer Satisfaction Programs Number 01B81
:
: In some of the affected vehicles, the supercharger intercooler may fracture and create an internal coolant leak. If this occurs the vehicle may experience loss of engine performance at full throttle.
:
: Your dealership will replace the supercharger's intercooler sub-assembly and top-off the intercooler coolant system on all affected vehicles.
:
: At this time, this program has not yet been officially released. You will be receiving a letter in the mail shortly with instructions on what to do. If you would like additional information, please feel free to contact either John Ambrosini or Tim Angelier in the Service Department at Don Reid Ford who would be happy to assist you. They can be reached at (407) 644-7111.
:
: James, we would like to apologize for any inconvenience you may experience as a result of this situation. Please be assured that this Customer Satisfaction Program has been initiated to ensure the continued safe and proper operation of your vehicle.
:
: At Ford Motor Company, we consider the satisfaction of our customers as one of our most important objectives. If you have any other inquiries or concerns, please feel free to contact us and we will be happy to address them.
:
: Thank you for contacting Ford Motor Company.
:
: Sincerely,
: Rebecca
: Ford Motor Company
: Customer Relationship Center
: