Worse Vendors List!!
Senior Member
Joined: Mar 2000
Posts: 6,798
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From: TEXAS
Originally Posted by Tim Skelton
You won't see that post from me. More like:
"Calling tuner X, sent you 4 e-mails and two weeks have gone by, and you seem to be ducking the process server who is trying to serve my summons on you. You might as well accept service at the office, because my private investigator has found your home address."
"Calling tuner X, sent you 4 e-mails and two weeks have gone by, and you seem to be ducking the process server who is trying to serve my summons on you. You might as well accept service at the office, because my private investigator has found your home address."
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Senior Member
Joined: Feb 2003
Posts: 593
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From: Metro Atlanta
Originally Posted by Tim Skelton
I disagree with a person is to blame for "not just picking up the phone." If I order from a Web site, and I pay electronically through a Web site, then I want friggin service through e-mail. I can come home from work at 8:30 pm on a Friday night (10:30 pm in Texas), write my e-mail (making a written record of my problem), and the vendor can respond the next time that it checks e-mails (in which case I get a written response to my issue).
I should not be bothered with having to remember to call someone in another time zone while I am working because an e-commerce vendor can't seem to find its keyboard.
If you can't answer freakin' e-mails, then don't have a Web presence. Period.
That having been said, I have always received great prices and great service from Mark. I have no beef with LFP and will continue to business with him.
I should not be bothered with having to remember to call someone in another time zone while I am working because an e-commerce vendor can't seem to find its keyboard.
If you can't answer freakin' e-mails, then don't have a Web presence. Period.
That having been said, I have always received great prices and great service from Mark. I have no beef with LFP and will continue to business with him.
Member
Joined: Jan 2005
Posts: 51
Likes: 0
From: Wisconsin
Originally Posted by SWThomas
I've purchased thousands of dollars worth of parts from LFP and never had a problem. I actually feel that LFP has the best customer service.
Enough said, Driven
Senior Member
Joined: May 2002
Posts: 4,928
Likes: 1
From: The People's Republic of Los Angeles
Originally Posted by Silver_2000
Yep process server and PI is certainly cheaper than picking up the phone ...
). Of course I would pick up the phone before taking drastic action. But in all seriousness, one of the best dispute resolution lines is a very matter-of-fact "Well, I can see that we are now going around in circles. So what's the best place and time to serve you with a complaint? I know that it can be embarrassing when those guys just bust into a business unexpectedly."
Actually, about the last thing that I would do is to come here and air my grievances. Although it is appropriate in that others need to see the bad feedback along with the good, publicly posting about a dispute can backfire badly. Agreeing to keep one's mouth shut about a dispute can be powerful currency in negotiations - currency that is usually spent after posting about the issue on a forum.
Senior Member
Joined: May 2002
Posts: 4,928
Likes: 1
From: The People's Republic of Los Angeles
Originally Posted by driven to build
I would say you won the lottery!!!
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Senior Member
Joined: Jul 2002
Posts: 446
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From: SE Michigan
I've dealt with all the so called "name" Lightning vendors. And when I've ordered parts on line - the only two who have always responded quickly to me have been Tim at ChickenEars and Mark at LFP. They've always confirmed my orders and gave me ETA's on shipping dates, etc. on the same day or next day. All the other vendors, usually I've had to call up and find out a couple of weeks later as to what was going on with my order - could never get an e-mail response from them.
PS: And I feel as others do: the vendors that either have no intentions or are incapable of responding to e-mail orders or requests as to confirmation of orders and info on ETA's - they should be open and upfront and honest and tell customers that they must call to confirm. When they don't answer when you mail them again to request confirmation (per their site which notes that if you have any questions, to e-mail them) - you kind of get the feeling you're just being "jerked" around.
PS: And I feel as others do: the vendors that either have no intentions or are incapable of responding to e-mail orders or requests as to confirmation of orders and info on ETA's - they should be open and upfront and honest and tell customers that they must call to confirm. When they don't answer when you mail them again to request confirmation (per their site which notes that if you have any questions, to e-mail them) - you kind of get the feeling you're just being "jerked" around.