Another Warranty Denied
Member
Joined: Oct 2004
Posts: 18
Likes: 0
From: TAMPA, FLORIDA
thats sucks bro.....just take it to another dealership and tell them that its peeling. or find out how much a new one is. i for one work at a ford dealership...id have it fixed for you if i saw for sure that it was a defective part.....can you post some pictures of your door handle(s) ? 
Senior Member
Joined: Apr 2000
Posts: 1,067
Likes: 5
From: NC
Re: Another Warranty Denied
Originally posted by GRAYONE
I own a 2003 Lighting and recently I noticed that the chrome plating on the inside drivers door handle has started to peel off. (I believe it to be from heat. As I live in So. Fla and the truck is parked in the sun at work and at home.) The truck only has 15,000 miles on it. So I take it back to Plantation Ford where I bought the truck. I go in and tell one of the service reps about it. He comes out and looks at it and tells me I must have taken a knife to it..... So I ask for the manger and he comes out, looks at it, and basically tells me hes never seen anything like this, blah, blah, blah. In a nut shell they said they are not going to cover it under warranty.
Is there anything that can be done?? I can't believe these people would think I would intentionally take a knife to the door handle. I told them it was from the So Fla heat. But they where convinced I took a knife to it.
I own a 2003 Lighting and recently I noticed that the chrome plating on the inside drivers door handle has started to peel off. (I believe it to be from heat. As I live in So. Fla and the truck is parked in the sun at work and at home.) The truck only has 15,000 miles on it. So I take it back to Plantation Ford where I bought the truck. I go in and tell one of the service reps about it. He comes out and looks at it and tells me I must have taken a knife to it..... So I ask for the manger and he comes out, looks at it, and basically tells me hes never seen anything like this, blah, blah, blah. In a nut shell they said they are not going to cover it under warranty.
Is there anything that can be done?? I can't believe these people would think I would intentionally take a knife to the door handle. I told them it was from the So Fla heat. But they where convinced I took a knife to it.
I also have an 03'. I had the same problem with the chrome flaking off the handle. It's not the heat, I live in Vermont. I think it was poor prep before chroming. It was replaced under warrenty. Tell them to call Heritage Ford in Burlington Vermont if they want to verify a case. Have them look in my folder( Peter J. Pappas).
Senior Member
Joined: Jan 2004
Posts: 920
Likes: 0
From: Miami Florida/Lighting Capital
Almost everything is covered under the 3 years 36,000 mile warranty except the usual stuff that wears like brake pads, even tires are pro-rated, so don't accept a no, as suggested go to another dealer or go higher up the ladder. It comes to a point where it all boils down to ethics no matter how small the part is. BTW those handles are a little pricey. Let us know how it all turned out. I waited too late to change out my cracked fog lights, the service guy said it was covered but I was about 1000 miles over the 36,000 mile warranty.
Senior Member
Joined: Apr 2004
Posts: 1,202
Likes: 0
From: Miami, FL
Is Plantation Ford on Pines?
When I was shopping for Lightning, they had a sales manager that pissed me off so much I walked out and he lost the sale. He had the gall to tell me that he could not give me his best (lowest) price unless I was ready to buy. I told him, "how can I make a decision on whether I am ready to buy when you won't tell me what gthe best you can do is?" He then said the best he can do is MSRP. That's when I walked. Rant over....
I was wondering if that was the same dealer.
When I was shopping for Lightning, they had a sales manager that pissed me off so much I walked out and he lost the sale. He had the gall to tell me that he could not give me his best (lowest) price unless I was ready to buy. I told him, "how can I make a decision on whether I am ready to buy when you won't tell me what gthe best you can do is?" He then said the best he can do is MSRP. That's when I walked. Rant over....
I was wondering if that was the same dealer.
