Will an SVT rep be called down to replace a bad valve / head?

Thanks

 

I was told that all head / valve failures would be looked
at by the SVT rep. But they did my head replacement without
anyone looking. '

They keep the old "parts" for a few weeks until the warranty
claim is paid and then can them.

I did hear rumors that the FIRST thing that all mechanics
are required to do on SVT services is to MEASURE the
pulleys. Maybe FORD is getting tired of buying heads
for overboosted vehicles?

 

there is no "svt rep" that is sent out to dealers.

neither ford nor svt fly people around the country every time something breaks.

if there is an engine or major failure, ford will send an independent inspector from a LOCAL company out with specific instructions to look at pulley size, chipped pcm, etc.

the bad parts are kept in the parts department for a period of time because in many cases, ford will call for the parts to be sent back to them for various reasons (to verify that the repair even took place, to determine the cause of the failure, etc). if the parts aren't produced, or if they aren't really broken, then ford can/will kick the claim back on the dealer and deny the claim, meaning the dealer has to pay for the parts and labor.

and as for the inspector, I'd say PROBABLY not. that is a relatively small repair costwise (compared to a longblock engine replacement for example). prior authorization is not required from ford on a repair like that. generally the only time that they would send an inspector is if you had a catastrophic engine failure and the dealer was trying to get an engine. this would require prior approval from ford, so the inspector would likely be sent.

good luck.

later,
chris

 

Didn't mean to infer that the person was an SVT employee.
There are regional reps and contract people that do the
determinations.

Thanks, Chris ...

PS ... How's that "RED" motor coming?