PO'd right now so why not bad mouth the dumb (insert your choice of 4 letter word here)'s at Planet Ford.

For the SECOND time I have taken my truck there (better than my other option for a dealership in the area, so I thought) to repair the sync so it will function more than 50% of the time. Both times I have made them VERY aware I have a second vehicle to drive and I do not need it back in a timely manner as long as it is fixed correctly and that I also live ~260 miles away so it's not a rush to have it back.

Well for the second time I have gotten the truck back with out having this fixed. Just got a phone call saying, your sync module has come in if you would like to bring the truck back to us to get it fixed.

I fail to understand how when I say, Keep it as long as you want just fix it, turns into lets fix part of it and do the rest later.

Original thread with issues
https://www.f150online.com/forums/sy...nc-issues.html

 

It is your greedy service writer. He wants to close out his work orders so he can get paid his commission. If he has to wait for more parts, the order has to remain open and he doesn't get paid. Take it up with his manager. Also demand to be paid for your wasted time and fuel to pick-up a non completed request.

 

2 different service writers, the old guy was moved to the lincoln dealership from what I gathered when I dropped the truck off.

I called and left the lady a message after I got her call telling me the sync hadn't been touched. I told her the truck will be in at 7 AM friday morning (no one can drop it off for more before hand unfortunately) and has to be back in my possession by Saturday. There SYNC guy isn't there on weekends so my expectations aren't too high for that demand being met but I'll see tomorrow. I'm waiting for that conversation to take place before contacting a manager.

 

Trucks going in Friday at 7 AM.

I asked her why the truck was not completed when it was there. Her response was "well I told you we had to order the sync module" (got in a day or two after the truck was picked up). So i asked her if she did not remember me saying i live 4 hours away , or too keep it as long as you need to, or that I have already had it in there for this issue in which it was given back to me and not fixed.

I am fine with out having my truck for a month, it's not a big deal to me. What I do not like though and what is a big deal to me, is to have to go back to the dealership 3 times to get something fixed once.

Customer service is absolutely terrible these days and people do not take pride in there work at all. Just the littlest things make the difference in customer service. Writing down the details a customer tells you that are important (living 4 hrs away, no rush to get it back, etc) will make you excel over your co-workers/competitors and gain you a repeating customer.

 

I'm glad I don't work at the ford dealership anymore, service writers were dumbasses.
Along with the service manager.....greedy is all they are

 

I live up the road from this location. I have yet to meet anyone there worth a wooden nickle. My wife and I test drove a Flex there. The salesman was young and dumb, very unprofessional and was not interested in listening to our requests. I test drove a truck there and the sales lady was nice. I have purchased parts from there and the attitude was lackadaisical. I would never take my vehicle there for service as the staff is less than attentive, unprofessional and uneducated. I cant believe they are still in business. Their pricing is a joke. Might as well throw up a big tent so the clowns have a place to hang out......
Idiots, all of them.

 

Leave some google reviews and make sure to post their names and numbers.

 

I'm waiting until I get the truck back to do any of that. I have a feeling the list will keep compiling.

This morning when I go to take it in I discovered what ever lazy tech worked on my truck decided to not plug in a wire that makes the radio lights work. AC lights, gauges, etc all worked so it wasn't dimmed down, I checked.

Also told them again to replace the tires as they're dry rotting. Last time she argued with me that I need to go to discount tire as a dealership doesn't replace tires, I have an email now stating it goes to ford for the replacement of tires.

 

Heading to pick it up.

They REFUSE to warranty, or even check my tires for dry rot (which they are on the side wall) even after I have an email from Pirelli stating to take it to the dealer. I know I can take it elsewhere, and I will be but I do not have the time to run from place to place to take care of something that should be done at the dealer just as easily as some where else.

 

Yea light them up with horrible reviews.

 

Walked in to get the truck, service writer followed me like a hawk to where i had to grab the paper work and fill out a review on my experience. Still telling me how i'm just wrong, which pushed me over the edge.

Lady behind the counter asked if I wanted a manager to come over and talk to me, my patience was so thin I asked for him to call me at a later time. I did not have the restraint to not start throwing 4 letter words and I don't feel like that is the best way to get taken care of. If I don't here from him by monday, I'll give him a call.

The couple paint repairs I had done, now seeing my truck in the daylight for the first time, there are runs where the fog lights are, and sadly i'm just going to deal with it. Nothing will get me to go back to them, i'd rather pay to get it fixed again else where. $500 down the drain.

Not sure if my radio lights up with the head lights on, can't tell. I'll check tonight.

Sync will take a while longer to check out as it was a hit or miss if it worked before hand.

Warranty work is the one thing that makes me wish I just built my own DD and could work on it on my own, i'd at least know it was built/fixed 100% correctly

 

damn garrett, sorry to hear all that crap

 

Yeah they sound like a bunch of idiots, sorry for your troubles man. That blows.

 

It really sucks that they keep lying to you and won't just fix the problems.

Just out of curiosity, why do you keep taking the truck to a dealer 4 hours away from you? Surely there must be one closer. If this one keeps refusing to be helpful take it to a different one and try your luck there. It's obvious they don't care about customer service so stop give them service. Find a new dealer and give them all your service.

I have a certain dealer near my home that does all work on my trucks. They even installed my leveling kits and aftermarket wheels on my F-150. I know I am paying higher labor rates for the work, but they have never lied to me or treated me badly and their work is always done fast and correct the first time. Their salesmen don't know a whole lot about trucks, but the service guys have always treated me well. When I bricked the BCM in my new F-250 I had Ford tow it to my preferred dealer after the place where I bought it refused to help me over the phone.

 

I don't have a spare vehicle if I take it to a dealership up in Denton, my other vehicle has no top or doors so I'd be up a creek on rainy days.

The other option local to planet ford is IMO just as bad. The real reason I kept using them is it is convenient for my family to pick it up for me if the work is finished before I can get back down to Houston to get it.