Anyone else screwed by DirecTV?
I had DirecTv for about 2 months and had nothing but problems. The initial box they sent out left my tv with a grainy picture. I called and they sent a new one. That one had a defective infrared receiver as you needed to be right on top of the box to change channels. Returned that one and the next one wouldn't power up after about a month. They said they wanted to send a tech out. I was fine with that until they said they would charge me $100 to do so.
From there they refused to replace the receiver and wouldn't terminate my contract without a fee. I boxed everything up to them and FedEx'd it all back to them. They mailed me a demand letter for payment and my attorney responded citing them for breach of contract. Haven't heard from them for months now since he contacted them.
From there they refused to replace the receiver and wouldn't terminate my contract without a fee. I boxed everything up to them and FedEx'd it all back to them. They mailed me a demand letter for payment and my attorney responded citing them for breach of contract. Haven't heard from them for months now since he contacted them.
Have investigated some of these claims and monitored them for government regulation compliance and have found a lot of agents inappropriately adding things to accounts or lying to get sales. I have directv and haven't had any issues so far.
I haven't had any problems with them, except it takes forever for them to come out and do what they're scheduled to do. That new commercial with the Russian and the little giraffe make it all worth it.
Comcast doesn't require a contract. They also have a 30 day money back guarantee. After the 30 days is up, your service is pro-rated for the # of months you've had it. At no point are you locked in to anything, at least not the cable service I just signed up for. Internet and phone may be something different, but no contract / commitment for cable TV through them.
Comcast doesn't require a contract. They also have a 30 day money back guarantee. After the 30 days is up, your service is pro-rated for the # of months you've had it. At no point are you locked in to anything, at least not the cable service I just signed up for. Internet and phone may be something different, but no contract / commitment for cable TV through them.
Most counties/localities only allow one cable provider, at least around my area. Basically they have a monopoly in that locality.
Same here...sat or Comcast when we moved here. I went with direct tv after talking to a few neighbors that had Comcast. I've been fairly happy with DTV aside when it rains really hard, but that's what the DVR is for though. AT&T Uverse is now available around here, I have Internet and phone with them. I'm seriously considering to AT&T to save a ton of coin with a bundle deal.
I've had Directv for 4-5 years now and haven't had any problems. I even get good reception in the rain and rarely loose it unless its a major storm. However I agree with the OP that if I was told no commitment there wouldn't be any. FYI if you have had it for a few years and are past any contracts call Directv customer service and tell them you want to cancel because of the price they will offer you a $10-20 discount for six months to a year depending on the rep you get and how serious you sound. That works every time for me!
Chalk one up for the good guys.
After my complaints to the BBB, Attorney General and my blistering letter to the CEO and COO about their shady business practice of hiding the cancellation charge, they decided to remove the charges. They were trying to pinch me for $256. On top of that, they also removed my last month charge for service, another $107... Glad to see they have done the right thing on the cancellation charges. I would have paid the last bill anyway but oh well.
I wonder how many people just accept this and pay the balance when they cancel their service prior to the ALLEGED 2 year commitment? I highly doubt this is going to change anything going forward on how they conduct business.
I wonder how many people just accept this and pay the balance when they cancel their service prior to the ALLEGED 2 year commitment? I highly doubt this is going to change anything going forward on how they conduct business.



