I can not stand these freaking companies that outsource to freaking india, and other countries for customer service. I got double charged from a mess up that hotels.com did. last time I checked hotels.com has a huge building in Dallas so when I call them I expect to talk to a freaking american who speaks proper english! I call them and I talk to some indian chick who doesnt even understand what the hell I am saying. A computer would have been better than this incompetent idiot lady from india named sue. So she transfers me to expedia and I talk to someone named Ivan who has to be in russia because his English was horrible. I got put on hold for like 5 minutes while he tried to figure it out. I got so mad I just hung up. Talking to these idiots isnt worth trying to get my $119 back in my account. When I call someone for customer service I expect to be understood when I speak! Man I wish I could cuss on here because I am really angry right now. I am goinn to leave work early and go home and drink some Beam. I need to calm down.

 

Yup, its pretty bad. A 5 minute phone call ends up taking 30 minutes.

 

You think you're pissed now?
Wait til you're out on a job and look over at the next roof and see a guy with a towel on his head, tape measure in one hand, a clipboard in the other, looking back at you.

 

 

There's a reason they are on the end of the "complaint" line.

You should call back and ask to speak with someone about the excellent experience you had with hotels.com Always American.

Although it could be a yankee.

 

$120 is always worth it to sit on the phone. Next time, send it to me, I could use money for more ammo.

 

Cussing always helps anger.

 

I just keep calling back til I get a person that I can understand
sometimes takes 5 -6 trys
mitch

 

a little patience can go along way.....

 

just remember big it is always better to be pissed off than pissed on...........unless you are into that sort of thing and from what im told that particular service costs a lot more than $119

 

Prices have gone up since I was a kid

 

It may be easier to contact your credit card co. and dispute the charge.

 

Just beacuse the person on the phone is indian, does not mean its outsourced. 9 times out of 10 yeah, but not always. We have a pretty large American Express call center here in Scottsdale. And one of our friends works there and they said about 95% of the workers are Indian. So yeah still talking to rahmadjahidamang, but still in the U.S.. They discouraged me from working there becuase of the people, and the smell. Honestly.

 

I always laugh when you call Dell's support line, get transfered to India, and (with a heavy Indian accent)the dude tells you his name is Frank, haha

yeah ok

Sure sure, because I've met so many Franks & Steve's & Roberts from India.

 

http://www.illwillpress.com/tech.html

some strong language turn the vol down at work but funny