The most ridiculous thing you've ever heard from a customer
Originally Posted by vader716
Hey man that stuff is real....really really real.

Also, here's my stories from working Tech support in a computer repair shop.
Story 1
A lady walks in carrying her computer tower. She is a bigger, very robust woman. The woman places the tower on the counter and looks at me.
Me: "Hi, can I help you?"
Her: "Yes, I'm having a problem with my computer."
Me: "Ok, What sort of problem?" (at this moment I'm reaching under the desk for a work order form)
Her: "Well, you see, I sat on my computer, and it crashed. Is there anything you can do?"
So... by this point I'm trying not to laugh. I asked her for a few more details, got her personal info and sent her home.
I took the computer to the back room and plugged it in to one of our stations, started to boot the computer and sure enough, it wouldn't load windows.
So the natural course of action at this point is to try and boot off of a CD or a floppy, so I opened the CD drive and.... wait... what's this? The cd drive won't open! It's stuck!
Upon closer examination, the cd drive is BENT! She really DID sit on the tower!!
When I returned it, I was so tempted to tape a cushion to the top!!
Story 2
A man walked in, obviously drunk, and starts looking around. I was in the back working on a machine and heard the door open, so I walked out front.
I saw him staring very intently at our display machine out front (a $4500 machine that we use to show off features and different hardware/software to customers) so I asked him "Excuse me, can I help you?"
He says "Yes, I wanna buy a fish!"
Apparently our fish screensaver was quite realistic!!
Last edited by RageOfOrder; Mar 15, 2006 at 08:34 PM.
Think I've told this before, but my buddy has a stereo/alarm shop. When removeable faceplates first came out (yeah I know, for the Flintstone-mobiles) he would always show the customer how to remove the face, set the clock, etc. Customers always blew them off, kinda like listening to the safety instructions on an airplane ride.
One time, customer calls back 1/2 hour after they left, says "I got home and took off the faceplate like you said, and there's a BLINKING LIGHT behind the radio, what do I do?"
Buddy seizes the moment, screams "OH MY GOD GET OUT OF THERE-I'll call the fire department for you" and hangs up on him....lmfwao.
One time, customer calls back 1/2 hour after they left, says "I got home and took off the faceplate like you said, and there's a BLINKING LIGHT behind the radio, what do I do?"
Buddy seizes the moment, screams "OH MY GOD GET OUT OF THERE-I'll call the fire department for you" and hangs up on him....lmfwao.
I was once filling out a form (for what I can't remember); and, there was a blank with the word citizen before it. I put "YES" in the blank. Well, when the guy behind the counter read the form, he looked at me like I was the most stupid person in the world, and asked if I was a U.S. citizen while he violently scratched out the "YES". I replied, "Is this the part where you usually get jerked across the counter and "jamswayned" into next week?"
Customers aren't always the idiot. I bet he wrote up the form himself, always got the "wrong" answer, and never made the connection.
Customers aren't always the idiot. I bet he wrote up the form himself, always got the "wrong" answer, and never made the connection.
Originally Posted by OnBelay
Think I've told this before, but my buddy has a stereo/alarm shop. When removeable faceplates first came out (yeah I know, for the Flintstone-mobiles) he would always show the customer how to remove the face, set the clock, etc. Customers always blew them off, kinda like listening to the safety instructions on an airplane ride.
One time, customer calls back 1/2 hour after they left, says "I got home and took off the faceplate like you said, and there's a BLINKING LIGHT behind the radio, what do I do?"
Buddy seizes the moment, screams "OH MY GOD GET OUT OF THERE-I'll call the fire department for you" and hangs up on him....lmfwao.
One time, customer calls back 1/2 hour after they left, says "I got home and took off the faceplate like you said, and there's a BLINKING LIGHT behind the radio, what do I do?"
Buddy seizes the moment, screams "OH MY GOD GET OUT OF THERE-I'll call the fire department for you" and hangs up on him....lmfwao.
LMAO
i worked at a texaco station wayyyyy back in the '70s...
when you still pumped gas for people..checked the oil..used that pointy spout to puncture METAL and then cardboard oil cans...cleaned the windshields for customers...had to put credit cards in a (what we called a) "steamroller" and run them over with the sales slip underneeth it...anyone remember that?
there was (is) a college just up the road from the station..
one day in the pouring rain at about 35 degrees
this "customer" pulls up to the farthest pump from the door...
askes "do you know where **** college is?"
i said yes i do....
and went back inside
...zap!
when you still pumped gas for people..checked the oil..used that pointy spout to puncture METAL and then cardboard oil cans...cleaned the windshields for customers...had to put credit cards in a (what we called a) "steamroller" and run them over with the sales slip underneeth it...anyone remember that?
there was (is) a college just up the road from the station..
one day in the pouring rain at about 35 degrees
this "customer" pulls up to the farthest pump from the door...
askes "do you know where **** college is?"
i said yes i do....
and went back inside
...zap!
mid 90's I worked at Nortel in N.C., I had a woman (very high dollar, multiple degree engineer at that...) come into tech support area where I worked. She came in throwing a fit claiming her computer ate her cd's. She had stuffed a whole 5 cd set of Corel Draw clip-art into her 5.25" floppy drive and couldn't understand why they weren't working...
After I explained it was a floppy drive, not a cd-rom drive, she explains that I better get her cd's out cause she just paid like $450 for them and there will be h*ll to pay if they are scratched or anything. (implying it will be me getting my butt chewed on, not her)
I took the pc back to my work area, she went back to her office. I crack open the pc, spend 20 minutes gently taking the floppy apart to get all the cd's that are jammed in their out. Get them out with only a few light scratches. I then took the whole stack of cd's, placed them on the floor and beat the living s**t out of the cd's.
Returned the PC and the remains of the cd's to her and informed her (and her boss who was at her desk) to be more careful in the future about damaging expensive computer equipment and suggested some beginning computing classes might be appropriate.
(be aware this women was a frequent flyer to tech support and EVERYTHING that happened was the tech support departments fault, not hers...at least according to her. This was the same women who ordered an overkill PC, installed Windows NT server on it and promoted it to PDC...Couldn't figure out why the IS dept. "removed" her new PC from her office for her)
After I explained it was a floppy drive, not a cd-rom drive, she explains that I better get her cd's out cause she just paid like $450 for them and there will be h*ll to pay if they are scratched or anything. (implying it will be me getting my butt chewed on, not her)
I took the pc back to my work area, she went back to her office. I crack open the pc, spend 20 minutes gently taking the floppy apart to get all the cd's that are jammed in their out. Get them out with only a few light scratches. I then took the whole stack of cd's, placed them on the floor and beat the living s**t out of the cd's.
Returned the PC and the remains of the cd's to her and informed her (and her boss who was at her desk) to be more careful in the future about damaging expensive computer equipment and suggested some beginning computing classes might be appropriate.
(be aware this women was a frequent flyer to tech support and EVERYTHING that happened was the tech support departments fault, not hers...at least according to her. This was the same women who ordered an overkill PC, installed Windows NT server on it and promoted it to PDC...Couldn't figure out why the IS dept. "removed" her new PC from her office for her)
I worked in computer tech support for a little while.
Someone told me that if you suspected someone had keyboard failure, the first thing you should tell them to do was stand up, grab the keyboard and hold it over their head (to make sure it was still attached).
Not believing them, and not ever seeing such a case while I was in training, one day I had a customer who had keyboard failure and was INSISTENT that her keyboard was attached to the computer. After 15 minutes of trying all kinds of crap, I remembered what someone had told me and told her to follow the directions....
She had to put the phone down to hold the keyboard over her head, but I could hear in a muffled scream "SON OF A BIT**!!!!!!!!!!!!!!!!" and then silence for a minute, followed by her coming back on the phone saying "Well, someone must have unplugged the keyboard from the back of the computer - it must have been my cat."
I used that same routine on about 6 different people within a year - all of them with similar responses. Those are the calls that make you not wanna quit.
Someone told me that if you suspected someone had keyboard failure, the first thing you should tell them to do was stand up, grab the keyboard and hold it over their head (to make sure it was still attached).
Not believing them, and not ever seeing such a case while I was in training, one day I had a customer who had keyboard failure and was INSISTENT that her keyboard was attached to the computer. After 15 minutes of trying all kinds of crap, I remembered what someone had told me and told her to follow the directions....
She had to put the phone down to hold the keyboard over her head, but I could hear in a muffled scream "SON OF A BIT**!!!!!!!!!!!!!!!!" and then silence for a minute, followed by her coming back on the phone saying "Well, someone must have unplugged the keyboard from the back of the computer - it must have been my cat."
I used that same routine on about 6 different people within a year - all of them with similar responses. Those are the calls that make you not wanna quit.
Hahahahahaha That's awesome!
The store I was working at was also a DSL dealer in town, so I got a LOT of internet based calls.....
For instance:
"My internet is not working, what do I do?"
"Did you connect, using your username and password from MTS?"
"Well how am I supposed to know! The guy (me) came over yesterday and plugged in this blinking box thing, I think it's faulty!"
"Sir, do you see an icon on your screen called Connect to the Internet?"
"Yes, but it's not doing anything"
"Click two times on that icon and tell me what happens"
"Ok....... it says MTS is now connected.. whats this bullsh*t?"
"Sir, your internet is now connected, have a nice day."
The store I was working at was also a DSL dealer in town, so I got a LOT of internet based calls.....
For instance:
"My internet is not working, what do I do?"
"Did you connect, using your username and password from MTS?"
"Well how am I supposed to know! The guy (me) came over yesterday and plugged in this blinking box thing, I think it's faulty!"
"Sir, do you see an icon on your screen called Connect to the Internet?"
"Yes, but it's not doing anything"
"Click two times on that icon and tell me what happens"
"Ok....... it says MTS is now connected.. whats this bullsh*t?"
"Sir, your internet is now connected, have a nice day."
Originally Posted by kretinus
Attention Kmart shoppers, we'd like to direct your attention to the flashing blue light in our "life experience" degrees department where you'll find any regularly priced BS at half price for the next 15 minutes. Please make sure to read our disclaimer in the accreditation section where we essentially state our degrees will pretty much not be accepted anywhere true professional standards are enforced
Here's another antecdote:
As a teenager I worked in a Domino's pizza. One day some guy came into my work and asked if he could buy cupcakes and have us bake them on his pizza.
He was very fat and very serious.
And one more:
A few years ago I was working in the tech shop of a CompUSA. I had a customer give me grief for shaking a CD-R. He eyed me angrily and snapped, "Don't do that! You'll make all the data fall off!"
Originally Posted by vader716
A life....just like me...
I'm sitting in class right now typing as the instructor talks...this place is gonna get me fired and failed at the same time.
I'm sitting in class right now typing as the instructor talks...this place is gonna get me fired and failed at the same time.
__________________
Jim
Jim
Originally Posted by FSwenson
Uh, I don't know what crawled up your ***. Eisenhower is a perfectly legit university that's pretty well known
Your own website states your degrees and credits will not transfer to accredited universities and will most likely not be accepted by employers. Contrary to what your site states, accredited universities routinely accept credits and degrees from other accredited schools. They just won't accept them from "schools" like yours. For good reason.
Of course your first post was really just a post to advertise your "university, that's why you gave us all that irrelevant info about "life experience" degrees and freebies.
Of course your website doesn't list any contact addresses or phone numbers, rather odd for a legitmate school.
Last edited by kretinus; Mar 16, 2006 at 08:19 PM.
1) Lady brought her PC in for repair, we fixed it, had her go over the system with us when she picked it up, called within an hour screaming that it won't even trun on. Had her check the plug, make sure the power was truned on etc, finally went out to her house. She had turned the system off and on with the surge protector from the day she got it, she didn't know there was a power switch on the computer itself. We pushed it, it came on.
2) Guy brings in his system for a new hard drive (his BIL who "knows all about computers) said it needed a new hard drive. The system wouldn't even power up, opened the case and found his BILs screwdriver inside, shorted out the MB. Called the customer who accused of us shorting it out of course, asked him if his BILs name was "John Doe" and he confirmed it. We told him we got his name from the screwdriver handle, the one we found inside the system. Wouldn't want to have been the BIL.
2) Guy brings in his system for a new hard drive (his BIL who "knows all about computers) said it needed a new hard drive. The system wouldn't even power up, opened the case and found his BILs screwdriver inside, shorted out the MB. Called the customer who accused of us shorting it out of course, asked him if his BILs name was "John Doe" and he confirmed it. We told him we got his name from the screwdriver handle, the one we found inside the system. Wouldn't want to have been the BIL.



