I'm using a Netopia brand DSL modem. With it hooked up to the computer and phone line and powered up, the POWER, DSL SYNC, and um, I forgot what the third light is, is on. Anyone familiar with that modem, I can say that from left to right, the first light is on, the next two aren't, then the next light is on (that's DSL SYNC I think), the light after that is off (PPP-OE) and the last light furthest to the right is on. The two lights that blink whenever something is being transferred are not on. I clicked on the "Network Settings" thingy and clicked the "repair connection" button, and that's when it said failure to reinitialize IP address. I'm running Windoze XP SP2 on a Sony laptop, FWIW.

 

OH, I didn't realize you clicked on the little icon to get that message...I thought it just popped up on you. Yeah, if you are having troubles, and click on "repair", it's pretty normal to get that weird message.

So did you try ipconfig /release and then ipconfig /renew yet?

EDIT: In fact, what do you get if you just type ipconfig (from a command prompt)

 

I'm posting at work right now, I printed all this stuff out so I can give it a shot when I get home.

Oh yeah, I'm not running anything through a router of any type. I'm using ethernet to hook everything up, it's straight from the modem to the PC.

edit again: I type "ipconfig" from the command prompt last night, I can't remember what exactly came up, said something about four packets received I think?

 

First thing I would do is get ahold of your ISP, and find out how to tell by the LED's when your modem is synched up. Once you can confirm it is getting synched, then go from there.

 

Your mixing up that with the PING command. ipconfig will either give you something like this (when all is well)

IP ADDRESS 160.145.55.29
SUBNET MASK 255.255.255.0
DEFAULT GATEWAY 160.145.55.1

Or if not OK, then maybe like:

The media is unplugged for adapter 0x2334

 

Or "a network cable is unplugged"


true?

 

True

EDIT: I just tried ipconfig an a machine (XP) that I unplugged the cable. It gave this output:

media state....................... : Media disconnected

EDIT 2:

That was the output from ipconfig.....the little ballon over the task bar icon said "network cable disconnected"

 

Yea but the second modem they sent you to hook up multiple computers is called a DSL router, which differs from a DSL modem. It's like a combo deal a modem with a router built in.

Edited to add:
You have to set it up similar to if it was a seperate router. Your nit card must have the appropriate IP and subnet mask for the router to recognize it on the network and vise versa.

Edited again:
Try this

Configure the Netopia Gateway
1. Run your Web browser application, such as Netscape Navigator or
Microsoft Internet Explorer, from the computer connected to the Netopia
Gateway.
Enter http://192.168.1.254 in the Location text box.
The Admin Password page appears.
Access to your Netopia device can be controlled through two access control accounts,
Admin or User.
• The Admin, or administrative user, performs all configuration, management or maintenance
operations on the Gateway.
• The User account provides monitor capability only.
A user may NOT change the configuration, perform upgrades or invoke maintenance
functions.
For the security of your connection, an Admin password must be set on the Netopia
unit.
__________________________________________________ ________

Or here
Just go to chapter 2
Netopia users manual

Edited 3 rd time:
If they preset a user and pass and it wont let you in to the admin.
Let me know and I'll find out what the default user and pass is.

 

If his DSL provider is using PPP-OE it may be that his replacement modem has not been configured with his account username and password.

 

I think the modems are the exact same though, they sent me a seperate LinkSys router that I never got around to setting up.

 

Oh yeah, I remember seeing all those numbers (or similar ones) with ipconfig, my mistake. The network config window actually says "limited connectivity" with a little triangle with an exclaimation point in it in the task bar. But I can't go to a website or check my E-mail.

 

That's a good thought. I don't often think of that, cause I use DSL with a bridged connection and static IP address. But that is probably what is going on here. Will the modem still sync up , if the username/password is not configured? Or will it not sync until that's set up?

Quintin, I think you need to reach your tech-support dept. Ask them if your connection uses PPPoE, and how to set up your modem with your username -password, if it does. And how to read the LED's , to know if it is syncked up.

 

Hey I work for those bastards too. Just to point out he said DSL not cable. they probably dont use icoms. hell we're one step away from getting rid of it too.

It really sounds like the NIC's are hosed too

*** Baton Rouge here.

 

Well, I spent about an hour on the phone last night with the tech support guys, pinging and ipconfig'ing and they come to the conclusion that my modem is screwed. The pinging thing I did last night, they said that means that the PC is communicating to some other IP address, but for whatever reason it's not communicating to the modem. We (the tech guy and I) tried manually punching in the IP address and subnet domain gateway something or another address, to no avail.

I can't see a NIB modem that has never been hooked up as being bad, but that's not to say that I didn't get sent a defective modem from the get go. And they're out of warranty, so I got hosed on that. They're sending me a new modem. I insisted that I didn't think it was a modem problem, but according to them via process of elimination, that's gotta be it. I hope it fixes, otherwise all hell's gonna break loose because of their misdiagnosis.

 

Quintin,
If possible, try to find a cable provider for your connection. I'm not saying that because I work for one, this is coming from experience. DSL sucks huge, hairy monkey nutts.