well i finally got my chip today that i order 2nd day on monday. installed it and had a no start condition. removed the chip and it works fine. well i called the superchip phone number on one of the cards which came with it and after 20 minutes on hold, finally talked to someone. he was very arrogant and really not very helpful. he asked me if i got the right code off the processor and then asked me again and again if i was sure. what the hell, im a damn partsmanager at a ford dealership!!! well when i ordered the chip, i ordered it with the code which was on the processor like i was instructed to do. well apparently, at some point, the processor was 'flashed' to an updated number. (was a 'uat2-yl3z.12a650.auc and it was updated to uat3-yl3z.12a650.uad)
anyway, when i called back to tell this to superchip after another 20 minute wait, they asked me why i didnt order it for the proper processor. how the hell was i supposed to know that it was flashed? i asked if they could send another, and they said i would have to send mine back and have it reburned. they told me to send it to a ford dealership in n.j. that does this. well they are charging me 50.00 to burn and 35.00 to ship it back to me. i have been in the car retail business for 16 years and this is one of the most f**ked up deals ive ever heard of.
so after spending -
225.00 for the chip
15.00 for 2nd day
110.00 for install and diag. (for nothing)
20.00 to ship to n.j.
50.00 to reburn
35.00 to ship back
50.00 to install (if the new one works, which im skepticle)
----------------------
505.00 total????????????????
im getting f**ked and not even enjoying it.
i guess ill just have to shut up and eat it, cause i already got 370.00 of the 505.00 billed to me.

i was really anxious to get a superchip, but i am now regretting it!

 

.........However, if you bought it from Mike, why not get on the phone and give him a call ?

 

yeah, maybe ill just do that. maybe mike can help me out somehow. just bummed about paying all that money and still no chip............

 

marcscrew

you never indicated if you bought it from Performance Parts(Mike Troyer). If you did, call Mike instead of SuperChips, Inc. I will bet you that Mike will take care of your problem with ease. (And I can guarantee you he won't be rude on the phone.)

I hope this bad experience doesn't dull your enjoyment after you get your chip installed and working. I have had mine in for a little over a week and it is FANTASTIC!

 

In the year+ that I have been coming here regularly I have not seen where a Superchip wouldn't work. There may have been some problems (ie. jumper needed to be soldered, contacts not clean enough) but they were readily resolved. I think a majority of the time it is install error that causes a no start condition.
I think it is easy for us to forget that when we buy our Superchip from Performance Products, that for customer service we need to contact them directly. It is convienient that we can correspond with Mike here on the boards but it is not the place to resolve an issue involving Performance Products.
That sounds like some costly run around youv'e had to deal with. Once you get the problems resolved I don't think you will regret getting the chip. If you bought the chip from Mike you really should have calld him first. You may have been able to avoid some of the hassle.
I bought my chip from Mile a year ago. I have been very pleased. With the chip and with customer service. I have recently done another transaction with him. It was more than a chip. I a confident that he will be there if I need him.
I hope you can work this out!

 

If your computer had been reflashed there should have been a sticker under the hood with the new codes. Maybe the dealer that reflashed the computer should share some of your frustration?

 

Hello Marcscrew,

I have to confess that I got a bit of a laugh from this one because I was literally in the middle of typing out my response to you when you called.

I can't tell you how glad we are that you called us today to let us know, as that is the only way we know you're having a problem, and we of course want to help you any way we can. Because of the use of screen names here, we have no idea who you are, so on the rare occasion when we see a post like this, there is absolutely nothing we can do (which we hate, as it keeps us from giving you the service you need!) because we don't know who you are, which is one of the reasons why our documentation points out not to report problems here, but instead to please call us right away so we can help.

What we have here is a simple issue of the ECU having been reflashed by a dealership service department at some point in the vehicle's life; that is easy to take care of and costs nothing to our customers here at Performance when custom programming is not involved. We issue you an RMA, which we did, you shoot us back the chip and we reprogram the Superchip to match the new software revision in the ECU, and you're up and running.

In all fairness, I do need to just quickly point out as a general reminder to anyone reading this post that any Superchip that comes from us here at Performance includes our own Performance Products documentation that is very thorough, and goes over in detail exactly how to get help, what to do in the event of a no-start, etc. This is the documentation that has our logo at the top and then printed in bold capital lettering just below our logo the following: "IMPORTANT - BEFORE DOING ANYTHING, PLEASE THOROUGHLY READ THE MANUFACTURER’S INSTALLATION INSTRUCTIONS AS WELL AS THIS ENTIRE DOCUMENT, AS THEY BOTH CONTAIN IMPORTANT TIPS ON INSTALLATION, AND WHAT TO DO IF YOU HAVE QUESTIONS OR A PROBLEM!"

We know all too well how frustrating it can be when you get a new part and have a problem, and we *want* to help as quickly as possible. We're sorry you went thru all of that, but now that you've contacted us, we'll make this easy & painless for you so you can start enjoying your Superchip.

Thanks again for calling Marc!

 

Hi Marc

Yes, thats a bummer. I would be upset to. Unfortune.

If you dont mind...what was done to verify the correct code # for your pcm? That procedure could help someone here.

I got my schip here online...from Mike T. at Perf.p

I had a no start...so took out pcm..recleaned chip etc..reinstalled..no start. Yeah, i know the feeling.

NEXT STEP...called Mike T. Man, talk about customer service.
My pcm may have the jumper problem?...I could fix or send in...i did install the chip..but not real confindent on the soldering, if that was the problem? Mike issued RMA.

It only cost me shipping at that time. I sent both chip/pcm to schips....turn around (downtime) was just alittle over 48hrs, amazing. Think i sent in early Mon...back late Wed. It was the jumper (soldering). Reinstalled

After you get by this and you will...maybe you could update.

Good luck...OT

 

well first thing, i want to publicly say that i appologize if i made it look like any of my problem was a fault of superchip, performance products, or mike troyer.
i called mike today and he was very helpful and understanding. took excellent care of me and was very professional about the whole situation. i really must say that i was quite surprised. he was more helpful and freindly than i could have ever expected.
mike is a first class representation of what all companies should have as an employee.

to old timer-

at some point in time, my truck was brought in for service and hooked up to the ford wds computer and had the processor updated. this is a common situation, due to the fact that every time your car or truck is hooked up for diagnostics, the diag machine checks for updates. updates are sent to ford on a daily basis. dealers are supposed to put a decal in the engine compartment to tell the customer of the update so situations like this dont happen. well , my truck was a dealer demo from canada and apparently was overlooked. fortunately i work at a ford dealership, so hooking it back up to find out which update i had was not a big deal..

so if you are gonna order a chip, look for this decal and it will save yourself the same misfortune i had.... all caused be a dealer that forgot to label the update...

THANKS AGAIN MIKE.........

 

Hi Marc

Thanks for update.

Good luck...OT

BTW....that schip should help ease some of the frowning.

 

exactly where in the engine compartment would we find this sticker???