I ordered a custom tune from Troyer Performance at the end of May. Based on other threads I've read, I hope to see it soon. When I ordered the tune, the truck had approximately 8,000 miles on it. It now has almost 28,000 miles on it.

I have sent them email with no luck. I've tried calling with no luck (in fact throughout this whole process, I've not been allowed to speak with Mike Troyer, just someone in his office.) I understand how busy they are, but my question is do I keep trying to reach them or just put the tune in as is when it shows up and hope for the best?

 

I feel your pain and am curious as to whom would not let you speak to him.
He does stay very busy however if you were redundant in your requests to speak to him, and he was made aware of it, he would surely have made himself available to you by now.
I also do not understand your last sentence when you ask if you should just put the tune in when it shows up without being able to speak to him. I am sure they will provide you with the tune you requested based on the sheets you filled out when you originally placed your order, nothing on your vehicle should have changed unless maybe you are concerned that you have registered another 20,000 miles. Mileage does not matter a good tune is a good tune.
If your hell bent on speaking to him, then call and let it be known.

 

As stated above the mileage on your truck will not make a difference unless you have added stuff. Im sorry to hear that you cant reach him so he can answer your questions directly. We all want the best available product but we also want good customer service. I would not want to purchase a tuner from someone who I could not get ahold of to answer my questions (whether simple complicated questions). Hope you get your tuner soon.

 

When you get your tunes, install them. The mileage won't make any difference.

Please understand that any time you spend with Mike Troyer on the phone means that much less time he has to work on tunes. He seems to be the "one man shop" expert there. If he's not working on a tune, no one is.

Everyone is entitled to their opinion on what is an acceptable wait and what is acceptable customer service. Even new guys! Take some time to read the many testimonials in this forum, and yes, some of the "darts" too.

I think you'll find Troyer's customers to be a pretty happy bunch.

- Jack

 

Thanks Marc, sorry if my question was confusing. On the Troyer worksheets, the first question on the 3rd page requests the exact mileage of the vehicle at the time of ordering the tunes. I have no doubt that I will be provided with the tunes I requested based on the sheets the way I originally filled them out. However, if mileage doesn't matter, then why do they ask? A little reassurance from the guy writing the code is all I was looking for.

Also, it's not that I'm hell bent on talking to him. But you'd think after 3 or 4 calls over more than 5 months I wouldn't get told every time "he's really busy, we haven't forgotten about you, you don't have anything to worry about."

 

Chuck, if he asked for the mileage, then he's factoring it in. But, I seriously doubt the difference you have now between your current mileage and the mileage at the time of your order is much of a factor.

Now, if we're talking the difference between 5,000 and 150,000, I'd say there MIGHT be some concern.

An "old" truck is not going to be tuned the same way as a new truck, I bet.

- Jack

 

I know this will not help you, but he definately is a very busy man. Having spent numerous hours (actually months) observing what goes on at Troyer's shop I can assure you that there is no wasted time involved.
Rest assured you will get what you asked for and should be very well pleased with the tuning once in hand.

 

LOL I figure it'll be a little like Christmas when they show up... (I mean a Christmas present, not that it will take until Christmas...)

 

Jack, thanks, I didn't think it would make much, if any difference. The way I'm driving it though, I'm surprised it's not at 100K yet... LOL

 

Just wait until you get your tunes!

The reason they ask about mileage is because they're concerned with parts that might be nearing/past the end of their useful life (and would have a negative affect on the vehicle) such as O2 sensors, spark plugs, etc.

You shouldn't have any issues with ~30k miles. My truck is about to roll over the 50k mark and I've been running Troyer's 93 octane performance tune since mid 2007 with no issues.

- NCSU