Hey guys. I'm not sure if I'm allowed to do this but I just wanted to post up a thread ('cause I searched and didn't find one to post in) about how great I think the Edge Customer service is. So here's the story...

I just bought an Edge Evo. off of 02bluefX4 (shout out to Adam! great guy to deal with) and he had just got it back from Edge as he was having problems with it. They sent him a brand new unit and cable and that is what I now have. Well I noticed that I could not get the dang thing to turn green to match the in dash lights. I had green at 100%, and blue and red at 0%. Still blue tint. So I called Edge. A man by the name of Nate drew the short straw and answered the call. After about 15 minutes of searching for the problem, he was stumped. So without any further questions (and with knowing I bought the Evo from someone besides a dealer!) they're shipping out a new Evo and cable for me tommorow. Trusting that I send them the broke one back.

Pretty amazing trust if you ask me.

 

That's good CS!
Glad to here you are getting another one.

 

X2! Edge customer service has really stepped up to the plate, from all the comments I'm reading.

- Jack

 

Well hopefully they will continue to follow the "customer centric" model not just because they are hurting right now for customers due to the economy.

 

I'm going to challenge you on this. Why ascribe a "sneaky, less than moral" motive to a business that seems to be taking its customers seriously? I think a company that treats its customers with respect and gives good followup service should be rewarded for its efforts, not looked at with a jaundiced eye. Do we automatically accuse those who treat us well of having ulterior motives? Is this what "value for money" is all about?

They seem to want satisfied customers and are building that goal into their business approach. I can only wish them 100% success.

- Jack

 

Can someone explain what a programmer is,the superchip is the only thing I no about since I am still driving my 99 150 bought in 1999,I am buying a 2010 as soon as I see them so I need to no what a programmer is.
THANK'S

 

My comment was a general statement about some businesses now caring about the consumer because business is slow for them. Before this economic crisis, many of them could careless about "us" ..(not necessarily edge).........So I am not suppose to call those businesses out? Is there a possibility Edge, has always been following the customer centric model? Absolutely!!!!!
Is there a possibility they may be stepping up customer service because of the economy? Absolutely!!!!!

Regardless I think any business that values the consumer should get props....but why be closed minded as to a business(not necessarily edge) now giving the consumer the extra attention we should have always been getting despite the economy.

Do you really not see my point?

btw, am I buying an edge/Gryphon soon? Yes....

 

PZX, I see your point 100%. I mean, look at oil companies. If the general puli truely wanted to lower gas prices, we could probably drop it to 1.50 a gallon in less than a week. It's all about how a business sees its customers responding. I truely believe, however, that Edge is not a company that would just now start offering good service (and I know you didn't single out Edge) because honestly, how could they have built the name for themselves that they have today by having sketch ball CS? All in all I agree that companies around the world are more than likely trying to kiss some *** and keep customers coming. But sending me a brand new unit and providing me a shipping label to send back the old one AFTER I already have the new one in my possession...now that's some customer trust and a dang good policy I must say. They did take my VISA # just as colladeral, but didn't take the time to verify. Again, TRUST. I think I'll be willing to stick with Edge until they get all the problems sorted out.

 

Edge has GREAT customer service. I've dealt with them many times (not all issues, I was a beta tester for the Edge Evo in my F-150).

 

Kudos to Edge! I know that they appreciate your post, OP!

 

I couldnt agree more with what has been said about Edge`s customer service, I have had a few minor problems with my evolution but they have always come through and made it right! I talked to Nate today about a code on mine now that wont let me program back to stock and he was very helpfull! and I`m sure we can get it fixed

 

lincoln, man you have no idea how bad i felt after i read your email.... but im glad your a good sport about it and edge took care of ya! i know they did for me..... hope it all turns out well!

Adam M

 

No worries. I'm a pretty reasonable guy and know when the river card turns over it won't always be the ace. haha. (made that metaphor up on my own). But in all seriousness, everyone knows that when something is mass produced, there will be a few things that do not always match up perfectly. Hell, even a robot that we pay our lovely tax dollars for doesn't do everything right all the time. In the great words of Patches O'Houghlahan, "You gotta grab life by the haunches...and hump it into submission". haha. Don't know if the quotes right but it works.

 

F150rider...let's give a shout out to our boy Nate! Haha. I thought it was pretty funny, after about a 15 minute awcward silence and hearing his fingers madly type on a computer and a few "Let's see here"s, he finally just came out and said I have no idea why it's doing that. Here's a new unit. Gotta love it.

 

beast7.3, I just got off the phone with Nate too after about 30min on the phone and walking me through all kinds of steps to try to fix my old evolution so he finally said I tell you what I`m gonna send you a new updated unit that uses fusion software and you send me your old unit back with the return label that comes with the new one! no charge! are you kidding me!, I didnt know there was any companies out there that still stand by they`re products like this! Edge has really stepped up to the plate and taking care of they`re customers! boy am I happy now!!! GREAT JOB NATE YOU ARE THE MAN!

Samuel