I'm trying to determine if my custom tunes are still waiting in the que or if they have been lost in the shuffle. I received my unit and emailed the hex code on Nov. 12,2008. Could anyone who sent their hex code around the same time please tell me your status. I have emailed PHP 3 times and tried to call several times to no avail. Thanks for any help.

 

Please e-mail me with your info, and I'll be happy to check on it. Sounds like something amiss!

 

Email sent.

 

Sounds to familiar. I ordered mine right before new years I believe, it was to damn long ago for me to remember, and I still haven't gotten them. Then I get on here and see all the new stuff they are carrying and adding while I'm sitting here waiting on tunes so I can actually push my truck without worry.

 

I'm wondering the same thing. I order my gryphon in August and haven't heard anything about the custom tunes since than. I tried to e-mail. I'm not in any hurry for them, just wondering about the waiting list?

 

I have been looking into getting a Gryphon myself. How long really is the wait for custom tunes? 4 months? Thats kinda long. I don't know if I want to wait that long.

 

that's no right
did u guys put any money in advance when u ordered it?

 

Considering when I purchased the tunes I was told it would take two weeks to recieve them, twice, makes it even worse.
Yep, when I ordered the Gryphon I paid for the tunes as well.

 

Holy crap! Josh M it has been 7 months!? Thats crazy!

 

Crap i dont wanna hear that...i just sent mine in!

 

Yeah, I'm not really sure what happened. I ordered it around the end of august, first of September. I still have the custom tunes order sheet that I filled out and sent in. Though now I'd probably change the tuning I want a little bit if I could. The service was great, just haven't heard anything on the custom tunes yet. I'll try e-mailing again.

I just went to their website and I guess they have their own forum now. I'll try posting there. Maybe my custom tune form got misplaced or something. As far as I know everything was good.

 

One thing that seems to be forgotten by a large number of people that want custom tunes is that Bill needs your HEX code, or he can't even start on them. There's no way for you to get that HEX code until you actually receive the Gryphon and plug it in. Then, you have to make sure Corey or Bill gets the code and can associate it with YOUR order - by name and address.

In the past, not sending in the HEX code has been responsible for a large number of delays.

- Jack

 

^Did that the week I recieved the Gryphon and then two weeks later after they "misplaced" it.

 

I sent my hex code in on Jan 29th and haven't received the custom tunes yet. I sent an email last week and never received a response and again just now. When I sent in the hex code there were somewhere around 50 ahead of me.

 

^You've got atleast another month. I searched my previous threads to find when I ordered mine and it was Dec. 27, and considering I haven't gotten mine yet you are no where near getting yours.