Oops! My error! For some reason (probably advanced senility) I thought he had an Edge. Of course Edge will not take a Gryphon back. :o

- Jack

 

If you have a Gryphon -- whether you bought the programmer from us or had it upgraded -- everything is done through us.

After seeing Wes's post, we called him, and Bill isn't sure if the blown fuse affected the programmer or the OBDII cable. Wes is sending it back to us, and Bill will see if he can fix it. If not, we'll warranty it. No biggie.

 

Once again, PHP shows us all an example of outstanding customer service!

- Jack

 

Nice to know! Good post Corey!
I guess i was too timid to ask, seeing how upgrading to a gryphon was so CHEAP!
thanks
Graham

 

sorry about not being able to post much...haven't had much time to be on here...but WOW is the customer service over there great...i was changing tires for the race car and i get a call from bill out of no where and we tried to diagnose the problem...even though we didn't get it goin i was super impressed...its not to often that a company personally calls you to help with a problem even before you called them to tell them about it...... if you blow a fuse or pull one out wouldn't it just cut power to the module kind of like the battery dying?? i guess i didn't know this could happen

 

In case you've been following Wes's plight, you'll be relieved to know that he only blew up his OBDII cable. No worries... we replaced it and shipped it back out.

 

YAY WES! YAY PHP!

 

YAY FOR ME...i checked my email today and seen the ups confirmation email...I was so happy....only a few more days driving the crappy taurus to work...and i mite get to pull my car with my own pickup(or maybe not, the cummins is fun to drive ha)...In the future im guessing i should return programming to stock and unplug the OBDII cable before pulling fuses....

 

good to hear everything worked out for you! and it wasn't something more serious!

 

I'm glad to hear it wasn't anything serious

 

Gee, ya think?! I'm so glad we could help you, Wes. That's what we're here for!

 

Again, one of the main reasons you find me on PHP's bandwagon! They seem to always put us first! Not many do that anymore.

- Jack