my hex code tejf1w8 is not found. are there any new updates to work for this hex key? i have the latest updates from the edge website and the newest versions of all the software.

 

Good luck they got my money and now won't answer any of my e-mails to help.

 

well i bought it used from a member here so at least if i get screwed it wont be out of $500. the truck is an 06 so i am thinking maybe they just don't have an update for it yet

 

You gotta call them. Forget the email and forget leaving a message even if it's left with the operator. It's a pain sometimes to get through I was on hold for 45 minutes and then got disconnected I called back and got put back on hold. Call back later if you find yourself in the same situation.

 

call in the morning when they first open. thats what i did, i had a rep on the other end of the line in 30 seconds...

 

Forget all that...

I know Edge has a problem getting back with customers and they are trying to resolve that. In the mean time, I have been helping Edge to resolve the Evolution issues. If you have a problem, drop me an e-mail and I will get it worked out for you. This goes for tuning issues, programming issues, calibration not supported issues, and *some* software issues. I won't post an e-mail or a phone number on a forum (I did once before and got spammed so bad I had to delete the e-mail account!), but I check my e-mail frequently and if you leave a number I should be back to within an hour.

Slim, I'll check the code and see what's up.

Take care.

Bill

 

Looks like your gonna be a busy member around here

 

I have kept up with the other thread started about you helping out and it really is a great thing! Thanks for any help you can offer.

-Tim

 

Also, everytime I started the Lightning program it says my programmer contains information new to the Evolution. Is that normal?

 

If it is what I think it is, it means that your Evolution has a calibration file that the software hasn't seen yet. This is normal for your situation.

I have verified that your calibration is not in the current file set. I have extracted the uploaded files and have provided Edge with the updates. They should be built this afternoon and the update will be available by end of business today.

Thanks for you patience.

Bill

 

 

I swear MGDfan, you crack me up! I love reading your responses!

 

Please! Please don't encourage him!

 

Ya know... that's a cheap shot. If you're annoyed with Edge, that's one thing. But I am trying my best to help people out here and get things working and it's a slap in *my* face when you post something like that.

 

Well, I for one Bill, totally thinks it's awesome that you are giving your time to help those with issues with their Edge tuners. Keep up the good work!!!

P.S.

I certainly did not mean anything to upset you. I appreciate your efforts.