Is it just me, or is the customer service from Edge very bad?
I had a display problem with my Evo..... it went out and I was afraid to unplug the module and not be able to start my truck, because I had it programmed in level 2 and was at the desert when this happened. I wanted to make sure I would get home, I ended up driving home without the display working. I sent an email to Edge when I returned and never got a response and that was 1 week ago!!! And whenever I call the tech line, I end up on hold forever, and one time being 16 minutes. I finally hung up.

I just wanted to see if anybody else has had this issue with them. I ended up just taking a chance and unplugging the module and plugging it back in after I got home. It worked fine. It just bother me that no one even repsonded to my email, and it takes forever just to speak to somebody.

 

Edge had batter CS before they were bought out by MSD.

 

Ive sent them 3 e-mails over 3 months ago at differant times. They have never till this day responded to any of them! Thats VERY poor customer service if you ask me. I was told to call them if I had any questions, when I did call them thay answered right away and was very helpful. However dont bother e-mailing them and very surprised they responded back to you e-mail at all!

Im just grateful my Edge had worked great and havnt had to contat them. When I did call them it was just a question about the warranty.

 

The 2 times that I have needed to get in contact with them I have called and was assisted within a few minutes. I have never emailed them and emails always tend to take longer anyways so I just call.

 

No kidding, ever since MSD bought out Edge it's all gone down hill. When I did use my Edge, I had to call a few times for some little stuff and they had awesome customer service but this was before the buy out.

 

I must have called on a very bad day then because I was on hold for a very long time. That is too bad that their customer service is so bad because the product is great. What I have learned is to never email them, and just call. For me, email is easier if it is not a time pressing issue and that way I dont have to sit on hold. It is good to hear that the customer service is good, once you do get a hold of them.