When you hook it up it says "Main Menu" use ^ V to scroll, but I can't get it to do anything else. I read TP's directions and the Xcal manual twice...what gives?

 

Just got mine last night and same issue. Major let down. I was really excited about receiving this toy.

Take a look at the bottom of page 1 or your Troyer instructions. You have to call in to get help.

I'm just waiting for 9am Eastern time.

 

Hi guys - seems you are not alone.

I got this from the SCT web site forum on the X2 - ( good place to go and bone up on these things ;-))

http://www.sctflash.com/forum/showthread.php?t=1796

Sooo.. while you are waiting, you can PM Ryan for the 'quick fix'.

Hope this helps, and my hat is off to ALL the early adopters of this device - your testing, experiences and feedback are *invaluable* to a fence-sitter like me! When the bugs are history, I'm gonna jump in ;-))


Cheers!
Vic

 

No bugs here, it's all good

 

Thanks guys, I'll register over there. I called TP this AM, I know that's the only way to get support but I wanted to know if anyone else had this issue / fix. Now I'm glad I made this post...

 

Hahaha...just spoke with SCT Tech...the "fix" is to lift the key pad and re-stick it. That's awesome. I'm not trying it till I hear something from TP, I can feel the buttons working and the sticker is aligned perfectly so I'm not buying it yet.

 

Hiya Jackal & Les.

I just checked over there - that's just hilarious.

Budget keypad / overlays to keep the cost down, ya think?
Wow - the user input interface must not be that important, huh?

Hmmm - never had to do that on my $100 microwave oven... but then again, I can't reflash my PCM with it, nor can I update it's firmware, and conversely the X2 won't heat up my weenies, so it's probably a fair trade-off ;-))

Seriously - and more likely, just a bad run of those components, and not a widespread problem. We have had data entry panels costing a lot more go south the same way... as long As long as SCT addresses it, no biggie IMHO.

Keep us posted, and thanks!

Cheers!
Vic

 

Actually, as the whopping grand total of all THREE (3) people who have actually been affected ALREADY know, I have *PERSONALLY* called each and every one of them - and we are paying them to overnight their units back to SCT for inspection and testing to see just what the problem actually is, and why they are doing that and get it corrected.

Additionally, in our rather EXTREME efforts to get to the bottom of this and take care of our customers, we are shipping replacement units in different packaging to see if that might somehow be related to this issue, even though they have been packaged the exact same for the past 100 or so units with no problems whatsoever.

I think it can safely be said that both we and the manufacture are MORE THAN GOING OVERBOARD is trying to get to the root of this, and that there is NO SYSTEMIC PROBLEM - especially given the fact that we here at Troyer Performance have shipped HUNDREDS of these units with no such problems whatsoever.

I don't know how many times it takes saying this - IF YOU HAVE A PROBLEM, PICK UP THE PHONE AND CALL US. That works far better than making snide posts all over the Internet on every web site you can think of to make noise at - and without mentioning any names, you know who I mean.

Just like it says in the very first section of your Troyer Performance documentation - CALL US FIRST if you think you have a problem. Maybe some day someone will figure out that the reason we put that information in there is so that people will read AND FOLLOW IT, so that we can do our jobs - instead of running all over the Internet with snide remarks trying to make it appears as if it's some kind of widespread problem (which it isn't, as anyone with a brain already knows).

By the way - no there isn't any "budget" keypads or overlays being used, contrary to one poster, that is absolute crappola and garbage - period.

Additionally, that thread over on the SCT boards that a few here thought was smart to use as a source/rationalization to start bashing the manufacturer here (instead of what it actually was, which was an attempt by one SCT employee to try a quick test with ONE individual) has been deleted, so that others don't get the dumb idea that it's cute, smart or accurate (it's none of those) to start slamming a product that has an EXCELLENT track record and whose manufacturer & # 1 distributor are bending over backwards to see just what's up on those THREE units.

If there are any further questions by those who actually OWN any units that have any issues, they will be discussed by those owners CALLING US AT (540) 862-9515.

Thanks in advance for your understanding,

 

FYI, I made this post to see if I wasn't just "missing something" since it was "after hours", without calling the emergency line. All I wanted to do was finally tune my truck and get the e-fans calibrated so I could drive today. Also, I never bashed the company or the product...just thought it was funny that the "fix" was to try to lift the keypad when clearly the keypads are properly aligned and buttons seem functional. Because they said to PM for the quick fix, I assumed there was a file of some sort they were sending out. Didn't know it was a secret or anything. Jeesh, it figures I'd get a "bad" unit and caught up in the whole manufacturer / vendor deal and coming out the azzhole. Like you said, 100's of units have already gone out w/o issue...I don't see any negative widespread rumors getting started about the Xcal2...everyone and their brother wants one. I agree, you guys are taking care of the issue, but there was never any doubt about that. Think I'll just stay off the boards for a while....

 

Jackal dont let what ppl say get to you..I saw what was posted as the quick fix also on the boards...if it worked and fixed your problem thats great...it was something simple and easy to do...now if you had to wait till the next day to call and then send it back and wait for another one it wouldnt of been that big of a deal either...the person who posted that quick fix is a stand up guy and I would of done it myself...he has helped me many of times and he knows what he is doing

 

Thanks man, I would have LOVED to have just re-stuck the damn keypad to be done with it already, but was advised to take other actions instead. Either way, I'm not complaining about the "effected" unit, I'm not complaining about the actions they told me to take, I'm not complaining about SCT, and I'm not even complaining about TP. I was just commenting on the "quick fix" itself...I was surprised is all. Hey, if it works, hell yes, do it and be done with it...I just didn't see how it could since it's just a self-contained keypad. Maybe they meant to peel it up and reseat the connection or something who knows. Any fix, even something so simple is FAR better than them telling you "tough". Either way, I figured the message boards are here to discuss things of this nature. I guess only "certain" topics are allowed though. My initial post was an attempt to get help from other Xcal2 owners at 7 PM on Tuesday night. I didn't start that thread on the SCT forum, and I didn't comment on what MGD said because I figured it to not be true. I said right there in my 2nd. and 3rd. posts that I called TP first thing this AM and I wasn't going to tear into my Xcal2 until I heard back from TP, and that's exactly what I did. I don't consider that going to every website I know and spreading hysteria. I'm not posting about this matter any more.

...and for the record, I don't think SCT is going OVERBOARD with the situation at all. There are 3 "effected" units out there that they need to replace. Period. (...and I don't mind cooperating to help them determine the issue at all.) TP is so involved because, I assume, they sold these units and they have such a huge hand in the development and sale of these devices because of their proven experience. I commend both for their attention in this matter...forums aside.

I'm a VERY product / company loyal individual, and I don't like to be thought of as another azzhat customer with more money than brains. I like to think I am a little more knowledgeable than the average guy, and I DO read my documentation...several times. I like to participate in the discussion of all aspects of said products and forums are how I do that. I don't simply use them as an outlet to spread rumors or express disgust. ( I was GEEKED to find out SCT had their own forums. I hope I'm not banned already.)

If this thread gets out of hand just delete it and move on. I'm sorry I ever started it, I just figured someone had a quick answer like "It's doing that because you have to remove the FP and e-fan fuses first." ...that said, Mike, I DO understand where you're coming from with people drawing too many conclusions.

 

Hi Jackal,

I enjoyed speaking with you today (as I always do), and I also enjoyed having a laugh about that "solution."

For what it's worth, I certainly do NOT want to see you "stay off the boards" for a while - not that it's any of my business, but your posts are generally funny, entertaining, and in some cases tend to contribute in general to the overall air of camaraderie around here. So please, by all means - keep 'em coming!

I don't want this to get carried away, or out of hand, or for what I have said to be misconstrued, etc. - and I'd never claim to be perfect, either. I think most of us have seen my stick my foot squarely in my mouth on occasion.

The reality is, I did speak with Adam (Jackal), as well as the other 2 people affected personally, and did so *immediately* as soon as we found out there was a problem - but unfortunately, I do let it get to me that I had to find out about that *here* instead of from someone calling us - you know? And I probably always will!

In our docs, we don't write them to try to sound "authoritarian" or anything, (believe it or not), we write what we do there in section one about calling us if you have a problem and not posting it here for 2 reasons - first, you can't get proper Tech Support here and it's against the F-150 Online rules for us to provide our customers with Tech Support here - and second, because it usually means some kind of delay in us being able to get you the help you need and that we want you to have.

Now just so it;s clear to everyone, in speaking with Jackal (Adam) over the phone this afternoon, he was *very* gracious and accommodating, and very kindly agreed to our request to overnight his unit in directly to an address I gave him at the manufacturer at our expense so that SCT can see exactly what is happening with his unit as quickly as is humanly possible -

Just exactly as both of the other 2 people we spoke with who also agreed to overnight their units in.

So the THREE people affected are all being very gracious and are working with us to help get this thing figured out & solved, and we are very grateful for that - THANK YOU!

Just so we are clear, because of the time we had to take in our discussions with the manufacturer this afternoon, and to be able to talk with each of the 3 people affected about this in trying to make these things happen so quickly, we just were NOT able to get the replacement units sent out this afternoon - there just simply wasn't time before UPS picked up.

We will get them programmed tomorrow, and get them out as quickly as possible, and these 3 gentlemen have agreed to try them as soon as they get them and see if they have any further issues. They will be getting the exact same units from the exact same production run that the 3 units we had problems with came out of - actually, they are all we have, as it's a very large quantity, as they come in here in very large shipments, and are pout as soon as the next batch arrives.

I guess if there is anything to be learned by this, it's things like, for example, if an SCT employee goes OVERBOARD to send a PRIVATE MESSAGE to someone after hours trying to get them a workaround, please don't turn around and post that publicly, OK? Obviously it was sent as a PM because the sender did not want it posted publicly, because doing that helps the few clowns who love to make up BS scenarios about how a manufacture is trying to do something underhanded, etc., instead of what the TRUTH was, which was that this one SCT employee who was simply bending over backwards trying to do anything he could to help at that moment.

That could have been avoided if WE had been called instead - PLEASE

I confess that people who know better (because we tell them right in section 1 of our docs) ignoring those simple, clear instructions on how to get proper Tech Support from us gets to me, it always has - and sometimes, it can tend to even indicate that either they do not even bother to read their docs, or even if they did, they refuse to follow them. Maybe I need to try to find a way to be more patient about that - it's hard.

I *think* that pretty well sums it all up?!!?!

At any rate, thanks for reading this diatribe, and a huge thanks to Jackal LP, and the other individual who are all so graciously working with us to see just what the problem actually is so we can take care of it for you guys!

PS - Jackal - don't even think about not hanging out here with us on the boards - your input is just as valuable as anyone else's, and I do NOT want to make you feel otherwise, OK?

 

...all good.

I didn't realize that guy from SCT was posting off hours. That's awesome and hope he doesn't have to stop because of this "incident".

 

I try to help people as often as possible, regardless of the time of day.

and the last line was " If you do not want to do this... you can send the unit back to us, and we will replace it free of charge. Just providing a quick solution if you want to fix is asap"

Ryan

 

WOW. All I can say is I'm really sorry if I p$ssed Mike or anyone else off with what I considered to be the best of intentions - finding a potential solution and posting it. And I did say I was 'kidding' about the severity too....

I guessed ( incorrectly, it seems), a publicly posted thread on another board was fair to distribute in the context of the above.

Ouch - that hurt ;-)) . I'll go stand in the corner and reflect upon my lack of judgement, bad manners, and for penance never again pine over a TP sticker.

I'll stay off here as well. Bye guys.

Raider - thanks for the support.

Vic