"We all need to get together and flood ford with complaints via social media (witch I hate) phone calls emails"

Have an attorney write the dealer a letter. I am also filling a complaint with the NHTSA for the dangerous shifting.

And don't take that BS about normal operation. I set a video camera on the dash and recorded the hard shift. Ford No Customer Service was not very helpful until I offered to post the video on the Ford FB page every time one of their ads popped up.

 

Quit using terms like “stealership”. It does nothing to rectify your problem and it is not the dealership’s fault. We can only fix a manufacturer’s problems when the manufacturer has figured out their problem and then take positive steps to fix the problem. You also have lawsuits between the manufacturer and supplier, in this case I think it is ZF, as to who is at fault and who will shoulder the financial burden. The dealership has no say in any of these matters.
I will give you one minor example of what I am talking about. BMW had an issue with seatbelt receiver failures that created no safety issue but the faulty micro switches in the receiver would fail and turn on the Airbag/SRS light. Seatbelts are part of the supplementary restraint system. Our unofficial instructions were to keep throwing receivers at a car until we got a good one. Why this approach? The supplier and BMW were in court. BMW blames the supplier and the supplier claimed that BMW speced the switch quality to save money upfront. Meanwhile we were caught in the middle of not just the customers but also management. One particular customer was the Fire Chief of Long Beach, CA and a long time and close friend of the dealership owner. After 4 or 5 identical repairs that failed he got on the phone and burned the ear off of our dealership’s owner. Remember the old saying about something flowing downhill. Well it landed in my lap after the service manager got his *** chewed over us not being able to make a brain dead repair. He got his *** chewed, he chewed my ***, I called our tech line from his desk, asked them to repeat the repair instructions they were giving us, handed the phone to my SM, watched him get the same directions we were getting (throw recievers at the car until you get a good one) and walked out of his office.
We try to make you as happy as we can but sometimes our hands are tied. I could give you hundreds of examples that are far worse but that is for another time.

 

The dealership is the customer portal for the manufacturer. The front line so to speak. Stealership, dealership, or God's gift to automotive mankind, it's where the buck stops 99% of the time with customer complaints. Dealers have a choice, fix'em immediately, pressure the manufacturer for the customer, play the dutiful role of buffer between the customer and the manufacturer or a little bit of all three..... pick the role and make it work for the bottom line, profit and brand loyalty.

 

Any fix for your transmission

 

Going thru all of this right now after 7 months.I rebuild,3 valve bodies,dead I presume,6 instances no 1-3 gears,7 weeks in shop,6 attempts to fix,told them to replace trans with a new trans with newer components,they did not,actually blow up on a trip to Houston to be towed back to L.C.La.Today agreed to replace whole tran assy.We will see .stay tuned ,thanks to the Ford rep and the service advisor at the Bolton dealership.Hope I never have to bother y'all again.

 

File a complaint with the NHTSA. If enough of us do, the Feds will force Ford to recall and fix these transmissions.

https://www-odi.nhtsa.dot.gov/VehicleComplaint/

 

I have a 2018 f150, bought brand new. No issues ever, UNTIL, May 7,2021. It turned 69026 miles when I pulled in the dealship lot. They rebuilt the entire rear end ( bearings to diff ) and now they say the valve body has gone out and needs replacing. It slips in low speeds/gear and shifts hard at high speed/gear.

I have a CarShield warranty. Got it in March after not wanting to get caught with my pants down if something should head south with my truck. I didn’t know something would be so soon. Of course CarShield is dragging their feet and it has been over 20 days and no authorization on repairs or rental car coverage provided but they still took their payment this month when due!

ANY HELP OR ADVICE?!!

 

Should have bought a Ford ESP plan instead. This doesn't look good.

https://www.bbb.org/us/mo/cottlevill...296/complaints