do they really need to have the truck to program a new key? they only gave me one key last night when i picked up the truck. its an hour and 15 minutes away and wondering if they could mail it to me and I could do it myself, i could save the trip


bob

 

If I remember correctly, you can program your own keys as long as you have 2 working keys. If you do not have 2 keys then the dealer has to program it.

 

Right, you need two admin keys to program another admin key.

 

ok thanks...I cant do it then, as I only have ONE key now.

bob

 

I wonder what happened to the second key? Weird.

 

they had to go like 60 miles to get the truck from another location they have...maybe it stayed on the wall there...

bob

 

They OWE you that second admin key - I'd be on the phone to get it.

 

x2

Every car/truck comes with 2 keys and these fords it is a huge cost to you to get a second one made. They should track down the key or eat the cost on getting you 2 working keys and fobs

 

they are not charging me for the second key! but they didnt have it last night, and now i know why the TRUCK HAS TO GO BACK...

lucky i have a great GF who works about 10 minutes from the dealer. they are letting her drop it off and giving her a loaner till she comes back after work.

bob

 

Dealers are not always as bad as they seem.

 

dealers are notorious for losing keys. lol. unfortunately it happens all the time. you have on average 40 salesmen that have access to the keys so they can be easily taken home or misplaced. they shouldn't give you any problem on getting you another. and yes they will need the truck to program the key. congrats on your new truck

 

I agree!!!

 

For the record, if the dealer was as "customer first" orientated as they want you to believe, they could send their tech out to you, with the key pre cut, and program it in your driveway. The "computer" is a hand held device, and most likely the tech will walk out into the parking lot to program your new key. They will have the key code at the dealer, and can cut a replacement without the current key.

If nothing else, I would have them make you 2 keys at their cost for your trouble.