has anyone ever had to deal with roush for a broken or defective part? my front strut broke on there suspension kit and i am wondering how they will handle it if at all. i never seen anything like it before, the threaded section just broke completly off. i have installed at least a dozen sets of struts and never had this problem. i hope they do the right thing cuz they want $150 a shock.

 

I have the supercharger kit and I broke the driveshaft and rear u-joint they had no problem with covering it.

 

do you have to go by an Authorized Dealership...or on the Net?

 

I went to the ford place where I got my truck they are a saleen dealer but they fixed it. they push going to a "roush" dealer

 

called roush today and he said send us some pics and we will send one out to you. nice and painless just how it should be. he was as surprised as i was about it braking like that. hopefully they can get it out quickly so i can drive my truck again.

 

That's great news.

 

just hope they hurry up cuz i need my truck back

 

That is awesome to hear. Good customer service is getting rare these days.

 

ok they are good but i spoke a bit to high of them to soon. they are handling it but they wont send me one until there shock distributor which i believe is bilstein looks at it and gives them the O.K of something like that. so now i have been 3 days without my truck and beginning to take back all the good things i said.