Well the verdict is in...

The dealer is putting in a new transmission for me. After inspection, there were several damaged parts in mine. The total price tag for this is $2,820

The payment for this breaks down as follows:

Ford is paying $2,000
Dealer is paying $720
Guigster is paying $100

 

saaaweet! i sure wish ford had payed for mine!

 

Thats GREAT to hear!!!

 

You are one lucky Dude!

 

Yes, I realize I am very lucky in this case. After my e-mails and back-up documentation the dealer has been very accomodating with this situation. They even gave me a loaner car to use until it's fixed (A new '08 Fusion with only 1,000 miles on it). They have been working their way back into my good graces all week. At the start of this process I did not expect things to proceed this well and civil between all parties. It's going to feel like a whole new truck to me because I've driven it so long with a faulty transmission. The new transmission also has a 3 Year/75,000 Mile warranty. This is a HUGE load off my mind.

 

Wow, glad to hear that worked out for you.

Also, I give you props for taking the time for getting in contact with the higher-ups at Ford. That's awesome how you are almost getting a free transmission, your truck being out of warranty. I'll remember this stuff if my truck has a major problem down the road, that the dealer ignores (knock on wood).

 

Thanks! I figured that my time spent doing a little legwork on this was well worth $2720. I didn't really think I'd get that in the beginning. But it goes to show you that if you have your backup documentation and can write a coherent letter while clearly explaining your issue without coming off sounding like a jerk, most companies will work with you to keep your business and make you happy. And most importantly you have to get it to the right person. Three times I couldn't get my problem resolved, so I had to take it to the top. But remember the higher you go, the nicer you have to be.

It's exactly like the movie Summer School when Mr. Shoop got Chainsaw to write a professional sounding letter to a sunglasses company complaining about a defective pair of sunglasses he bought. The company then shipped him an entire box of sunglasses free of charge with an apology letter regarding his experience. That stuff really does happen if you do it right.

 

I have the truck back! I'm about to give it the first real test drive on the ride home from work. I'm excited to see how it drives since I've driven so many miles on a deteriorating transmission. I've driven it more on a bad tranny than a good one.

 

Sorry..,
have to go and didn't read whole thread..

How could I avoid transmission problems and extend its life?

salutes

Giorgio

 

Maintenance is key. Use synthetic Mercon V. If you drive your truck like a maniac, change the fluid every 15k. Don't use a tuner. No one knows better about the programming of your truck than Ford.

 

My local Ford Dealership offers a tranny flush. I've got 25k miles and would loke to know if the tranny fluid needs changing? I have the hesitant shift occasionally, but don't look at it as being an issue, since I'm controlling the shifting with my foot. I've never had my tranny fluid changed on any of my trucks and would like to keep this one from going sour prematurely. Thanks.

 

My dealership did notice that I declined my recommended 30,000 mile service. They said that if there was a problem causing metal to be in my pan at that time, they might have been able to take care of the issue then. The service is not mandatory, but they told me they do highly recommend it for just such an issue. They did admit that after bringing it in two different times for the same issue, they should have checked it a little closer. I don't know if that changes my view or not for the future. Maybe if I am having a problem like I was, I'll opt for it on future new vehicles. And then if it comes up clean, at least I'll have peace of mind knowing that it's ok.

 

https://www.f150online.com/forums/sh...d.php?t=308904

 

Just another reason why I drive a stick.

 

You'll need a clutch sooner or later.