Sorry to hear about the dealer problem. Mine has gone above and beyond for me since purchasing my vehicles... although I bought three of them there within 6 months.

One phenomenon I have noticed on this board is people crying foul about possible voided warranties when trying to get their problems fixed after installation of these programmers. Why in the world should Ford stand behind a warranty after installation of a piece of hardware that could potentially detonate an engine after they spent hundreds of thousands of dollars designing their system to prevent it? Any one of those problems listed could have been a direct result of an aftermarket programmer.

You all know that it's going to void the warranty and potentially do harm to your truck or you wouldn't be setting the things back to stock and removing the programmers before running them in for warranty work.

I just find it bizarre.

 

I can't believe that they would treat a serviceman, who has defended our country and risked his life for all of us, like that. Hopefully it is just that dealer that has the problem.

 

Thanks for serving our country!!

Sorry you had so many problems. I'm thinking these service managers make plenty of coin on warranty repairs, and they don't turn anyone down...unless of course you gave them a reason to??? Also why are you so pi$$ed of at NJ? If you don't like it here, why aggravate yourself like you are doing? There are plenty of places in this great country of ours that I'm sure would suit you...you should look into it...

I bought my truck out of state, and I haven't had any problems going to a local dealer here in the beautiful Garden State to have all kinds of work done... they have never said anything about me not buying the truck there.....

"Things are never so bad that they can't get worse"

 

If you would have come here, we would have treated you right, and fixed it right the first time.

Our service department is EXCELLENT! Too bad you are not in Florida.

 

Hmmmmm....

Could Ford's financial troubles be attributed to mismanagement?

I wonder...

 

PLEASE...do not get him started on this again. Do a search using his screen name and key words "Hate" and "New Jersey"...you'll find the reasons why.


NO DISRESPECT meant here at all, but......this should not be an issue. Why should he be treated any different then anyone one else? He's a customer who paid good money for a Ford product. I've been saying this for a long time ....Customer service in this country just plain SUCKS!! We all know it and have to deal with it. So being in the military shouldn't warrant any kind of special treatment at a dealership,when its the dealerships responsibility to represent Ford and Ford products.....

And before someone gets their panties all twisted and tell me I'm an *** for saying this....just so you know, I was in the military, I served in Desert Storm/Desert Shield. I never then, nor do I now look for, ask for, or expect special treatment. It was MY choice to join...Nobody forced me.


BREW

 

I take my truck to a different dealership for service other than the one
where I bought it, only because the service department there is totally
outstanding. A couple of weeks ago I took the truck in for 30K trans.
service and my appointment was for 9:00 AM and around 11 AM the
dealership owner asked me what I was having done, and I told him.
My truck hadn't been moved since I arrived. Within a couple of minutes
the service writer came out and apoligized about the wait. She said my
paperwork had been accidently placed on the bottom of the stack.
When they came and told me my truck was done, they told me that there
was "NO CHARGE" for todays service!! I guess you know where I will buy
my next vehicle.

 

In a nutshell, it's mostly due to political and corruption issues. The only two places that have the KC-10: NJ & CA. As much as I hate NJ, CA is an off the scale liberal, hippy, wierdo, freakshow... So I'll put up with NJ until I retire or they move the KC-10 to somewhere else.

Don't worry Brew, I'm not using this post to get on a soapbox about NJ. I agree with you 100000%, my being in the USAF should have NOTHING to do with the service I get from a car dealer.

I'm thinking one of the biggest problem is the fact that NJ is so densely populated that the Ford dealers have work falling at their feet. I said that I have 4 dealers convienient to my house. If you count the ones that would take me about an hour to get too and that number increases to about 9. I go to the one I go to now simply because if I'm going to get **** poor service, I might as well not have to drive 30 miles to get there.

KC-10 FE out...

 

Dealership politics are so screwed up nowadays, it practically takes holding the survey hostage and threatening to call customer service to get anything done.

I ain't justifying a crappy job by no means, but until you've been there and done that, there's really no way to explain the stupidity at the dealer level.

 

I hear ya man....and for that reason....I buy and have my vehicles serviced in Connecticut. I have never had any luck with a dealership in NJ, wether I was going in for service or trying to buy something.


BREW

 

we had a similar problem like yours with Treadwell ford in Mobile yesterday

a 19 year old nephew took the f150 supercab we used for evaluation down to Mobile Ala. to due an errand for the farm and to drop some items at my sister's house in Mobile

It got to running rough as he got to Mobile and since he knew where this Ford dealer was he pulled in

he signed the truck in and the service manager demanded his key to the tonneau cover as he only gave them the ignition key, the kid was smart as had an idea something was amiss. he refused, and asked why they needed the key, the answer, we might need to get in and do some repairs. the nephew asked what was in there that they needed, answer, access to the fuel pump. the nephew thought yea right, he told them no, but if the fuel pump is the problem call me, here is my cell and I will be in the mall next door, 5-10 minutes away

He knew that there were a load of my tools in the bed, he was not about to let them have free pickings

he felt and knew taht if it was the fuel pump, that the bed might need to come off and we would prefer our regular local dealer do the work

he also knew we would empty the bed first

he left the truck after they said that they would call if they needed the cover key

My sister met him at the mall and they ate and killed time for 3 hours.

He went back to the dealer and they had not touched the truck it was in the same spot

he inquired as to what was story on truck

The follwing were the reasons that they did not work on he truck
you did not buy it here
local buyers get service priority
he had abused the truck ( how would they know they did nothing)
the timeing chain was bad ( how would they know they did nothing)
fuel pump problems can not access pump
oil had not been changed since delivered wrong we changed at 5000 miles, now had 8500 miles
it might be a week before we get to your truck
AND you refused to leave us the tonneau key

while all this was occuring I was heading to Foley alabama 18 wheel low-boy to return a leased tractor, after dropping the tractor I headed to Mobile in case I needed to carry the truck home

I left Foley at the same time my nephew had the about conversation with a service writer and the service manager, he called me and I told him to tell them the owner would be there shortly and headed that way

I talked to them and they gave me the same garbage and added that the nephew had abused the truck as the last comment, oh and none of the repairs would be covered under warranty.

I asked how was the truck abused and as they answered my 19 year old nephew began backing the low-boy through their doors to pick up the truck, it was a tight fit but he got it in on the first back up move, the look in their eyes was priceless as this kid slid this truck into their service bay and proceeded to load and winch the truck on to the low boy,

I asked, who him, abuse the truck, I do not think so

they changed their attiitude as we made a scene with the MACK in the middle of their shop as we loaded. A couple of customers asked the nephew why we were loading the truck and he answered that we were refused service

that got the service managers attention and he became a jerk, I told him to calm down that is OK we will not be back

local dealer found 3 bad injectors and replaced all 8 done under warranty no charge

our local dealer tries to accomadate travelers, while changing he injectors, he had to pull our mechanic to work on some out of towners with a problem, asked us if O K we said sure, we would come back, he thanked us and we left
he later called when truck was ready, we found that he had sent truck to local car wash and had truck hand washed and detailed for the inconvience

shows difference between a small town dealer and mega dealer that could care less

Yes we know the problem

 

Little update:

I picked up the trailer from my Dad yesterday. I can honestly say, my truck towed the trailer to my house like it wasn't there. It is a miraculous improvement from the way it towed last year, which was **** poor to say the least. I've put a cap on my truck since last year and I feel it definitely makes a difference while towing a trailer due to airflow management over the truck.

So we start with a trailer that weighs 1300lbs (we know this for certain, we had the trailer weighed) + 200 lbs of permanently mounted accessories (Cabinets in the front set up the same way as kitchen cabinets, 3/8" plywood & 12" deep on the top & 18" deep on the bottom. There's also a large metal box on the tongue containing wood shoring, some chains, chocks, two hitches, a jack & the spare tire) you get approx 1500lbs -1600lbs. Add to that:
1. VFR800fi = 515lbs
2. NT650gt = 360lbs
3. 3 armored jackets & 1 pair armored pants = 25lbs
4. 3 pairs of boots = 10lbs
5. wooden ramp = 8lbs
6. 2 helmets = 3 lbs
7. 4 pairs gloves = 1lb
8. tail bag & tank bag = 2 lbs
9. bunch of straps = 5lbs
10. Craftsman tool box = 30lbs

That gives a total trailer weight of 2460lbs give or take 100lbs or so. We leave tomorrow at 0600. I'll give an update to the performance of my truck when I get back.

For anyone who's got even a slight problem with their ride & you're on the fence about it, INSIST on the reflash from the dealer. The difference before & after thus far is unbelieveable.

Great Smoky Mountains, Here I Come...

KC-10 FE out...

 

I feel for you guys. My last coversation with my local Ford maintenance guy:

Me: Hey, I've got a copy of this TSB, can you take a look at it?
Dealer: Sure, no problem. We see a lot of those.
Me: I appreciate the help.
Dealer: We're here to serve, and Ford Warranty has deep pockets.

Grim

 

Im really confuesed.

I guess Ford needs to spend a few more thousand in the designs because they've made plenty of errors, some of which are fixed by a tuner.

 

I think you'll find that the ECM programs that come factory stock with our trucks are a compromise for the General Public. Not all customers are like us and want Top Performance from our rigs. They want a variety of driving habits and expectatiions from their respected trucks.

Remember these trucks have to pass Federal Emissions, before they are released and also have excellant driveablity anywhere they are driven. I know someone is going to say that their truck passes the state emission test with the moded ECM. Well that test, state test, is no where near the test that the vehicle has to pass for the Fed. before introduction. They are tested on all driving conditions, not just in a service bay with a probe up its pipe.
They also have to work with the rest of the companies vehicles on the CAFE numbers.

Lastly, they have to warranty it and make it marketable for the driving public.

I'm sure there are many mistakes, but we don't know the complete picture of the fault. It most likly was a trade off for some other concern that had to be handled.