If you have a 4.2 engine read all of this.
Ford really had a better idea this time and I’ve had it.
I’ve got a 4.2 V6 in a 1997 F150 with 44K miles on it.
As I wrote in an earlier post, I have a bent rod.
The Ford dealer’s service manager told me before I put it in the shop, that he wasn’t
aware of any problems. Yet I find out later from their parts dept. manager that they had
done two 4.2 engine replacements in recent months. Based on the service managers
information I took the vehicle to an independent service facility, because if I had to pay
for this out of pocket, it was $500 cheaper at the independent shop.
After we start ordering parts for this engine, the parts manager at the dealership says she
was going to work on getting a new engine for me. The service manager said he wasn’t
even going to ask Ford because he already knew the answer would be no. To his credit,
he was right. I talked to Ford customer relations, explained the situation and the response
was because it didn’t go to a Ford dealer for repair Ford would not help in any way.
Took advantage of the executive office number and talked to some fellow named Kirk
Narain. He calls him self a Consumer Liaison Specialist, I call him a company line
puller. Total waste of time. Asked him why Ford wouldn’t help, he said they wouldn’t
because it wasn’t at a Ford dealer. I asked why I couldn’t have found this out first. I
didn’t get a clear answer. Asked for a letter stating that they wouldn’t fix it because it
wasn’t at a Ford dealership. He replied he couldn’t send such a letter. I pressed him
about why he couldn’t send this letter. He said “If there is nothing else I can do for you,
then our conversation is over”. CLICK.
In spite of everything I have read here on this forum, Ford still insists they don’t have a
problem with the 4.2 engine.
Judging from the number of other complaints here about this engine and the one I have
with Ford, I am currently engaging legal counsel about possibly bringing a class action
lawsuit against Ford. A class would be a group of people, anybody else interested?
This type of lawsuit would be more successful with a number of truck owners.
I am convinced this is the only way to get Ford’s attention. As consumers we are so far
isolated from decision makers at Ford our voice is never heard. When it affects their
wallets, they start to listen.
I’m not a lawyer, so don’t start asking me legal advice. If you had a problem with your
engine (4.2) and you were dissatisfied with the resolution Ford provided you with e-mail
me at jcotner@mail.texoma.net and I will start collecting this information and continue
to press forward with a lawsuit.
DEAR WEBMASTER: Don’t remove this please, if you really advocate the free
exchange of information related to Ford trucks. This is a valid issue.