I'm sure that becasue Roger sells the AF1 here on the site, Mike can't/doesn't openly advertise or push it here. I think he's got vendor privlage for Superchip only.

If this is 100% true, toss this in with all of the other posts and deduce that Mike's actually a human being and may actually not be perfect. If it's not 100% true, well, or even if it is, oh wait, what was it I was saying?????? "Yawn", next topic please.......

( I mean absolutly no disrespect to you for posting this as you're right, it is a public forum and we all learn a ton from it. Think about all the facts, all the facts, and address the issue as you should. Mike's a fair guy....and I like to interject humor)

 

Let me try again.

Mike Troyer sold me a SuperChip. Something went wrong and he sent me another chip that worked. Excellent customer service as far as I'm concerned.

However, I am NOT the only one who's witnessed Mike get defensive and attack on several occasions. Even when he really had no reason for doing so. Secondly, he is a VENDOR who gets involved into discussions when he should not. Not always, but has many times.

I tend to agree that he is, for the most part, a rational human. YES HUMAN! He screws up like all of us. However, I can believe this guys story based on Mike's past behavoir in some threads. Some of you have SELECTIVE HEARING and only remember Mike's good side. I tend to remember both the good AND bad. Since this thread is talking about a bad experience and you are attempting to DISCREDIT this man's accusations I have to give an unbias opinion of what I've seen. To me IT IS POSSIBLE!

BUT there are 2 sides to this story. One side which we have not heard.


NEAL "THE FREAK": I could NOT care any less about you and your "FREAKS"... Dont you have any more WISE places to invest your money? There's gotta be another chrome part or bolt-on you can wisely invest in? When someone OBSESSES about their car (gotta be the fastest) they are usually lacking something else in their life. What would that be Neal "THE FREAK"?

 

Thank you familyride, Loco, Rand and everyone else for your posts. I agree with you that we are all human and these things happen. I agree that I have read posts on this site from Mike that were both friendly and not so friendly. I have also seen him back track on some of his claims, and then get nasty when called on it, especially about the different chips. I take it all in stride, the sun will shine the next day and I hope we are all still here to enjoy it. I get a good laugh when reading some of these posts, they are great. I am glad this site is here and I have learned alot from all of your posts. Thats what its all about, right? My truck is still not running right, still no power when it warms up. Oh well, back to the dealer again.
Take care all,Terry

 

Good luck at getting it running right, let us know what it turns out to be.

 

HI!.... RAND "I B!TCH ABOUT EVERYTHING" : I'm not lacking anything in my life, how about you? Usually people who are always complaining (YES, YOU) are the one's that don't feel confident in them selves and that is why they do it, to make them feel better about them selves. I don't obsess in being the fastest. There is always someone out there faster. Anyone with commom sense knows this...... Remember that my F-150 is my TOW vehicle for a much FASTER vehicle that I have. Look through my posts, almost 90% of them are making people aware of a problem or helping them out in a mod or installation. I give prices, part #'s and where I bought said items. Everytime I see a major flame on this board for some funny reason you are usually right in the middle of it. If you have nothing positive to say or contribute then don't SAY anything at all. We will ALL like you for that. I'm done!LOL!


P.S : Sorry fellow F-150'ers for posting this on the boards , but people like him really get on my nerves, espiecally the ones that are NEVER wrong no matter how many times you prove it to them. Once again I apolagize.

 

Neal, I fail to see where you need to even respond to Him. You help a lot of people on this forum and you have gained their respect and appreciation. Something he will never enjoy.

 

Very interesting, and suffice it to say, that the truth is *not* being told here by Terry, not even close. It's a poorly crafted set of misrepresentations and outright falsehoods, for one deliberate purpose, and it's a shame to everyone here at F-150 Online.

There is, however, to be fair, one small part of truth to his ****amamie story, and that is his, his Air Force One kit did indeed have a small part that failed, and could easily have been replaced overnight, and that was offered to him. We were under no other obligation than to replace that part, as he has had the kit for some time and is well beyond any refund period. Yet despite that, we told him that we'd be happy to process the refund.

Just so we're clear, I flatly deny his story as he's told it here, and we can only wish that the people reading this knew what this "gentleman" has actually perpetrated, though I will let them know that he did in fact threaten my wife that he was going to do just what he did here, post a false story to attack our reputation. Yep, a class act alright. This story as posted by Terry is untrue as he very well knows, and should Terry want to know anything from our company or from me, he can follow the clearly outlined F-150 Online policies that he agreed to when he joined F-150 Online and contact *us*. I'm quite sure he won't, he'll continue this silly diatribe of false crap until the Webmaster has to step in and close yet another thread, is my prediction, though I'm sure they're be some help from our detractors, as we've already seen.

Our apoligies to all here at F-150 Online for being subjected to this clown's false story.

One last point, and that is, what is true is that we do not actively market the Air Force One kit here on F-150 Online, not because we are "restricted" in any way, shape or form, but out of *respect* for Roger Lemere and Lemere Enterprises, who carries that product in the F-150 Online Store, and is an excellent vendor. We can sell whatever we choose, and we are expanding or lines as our customers have requested for years now. However, Roger and I have an agreement that we will not actively market that line here, and we always honor our agreements. *That* is why the vast majority of people have no idea, just like Neal didn't know, that we actually carry that product line.

Our bests to all, and this will be the only response in this thread from us.

 

I'm going to get my last 2 cents in before this thread gets locked because of comments made by people like Rand.

To the original poster. You got your money back, did you not? What else did you want Mike Troyer to do? Go to your house and fix your truck for you? I'm sorry, but your complaint just doesn't seem justified. If you had not gotten your money back, I'd say you would have all the right to come here and complain.

As far as I can see, you expected more from Mike and his company than is normally expected.

Bottom line is you got a defective product. You returned it and got your money back. So help me, I don't see what's the point of your coming here to complain. Clearly, Mike took the product back and refunded your money. That should be the end of the story, but it sounds like you still bugged the ***** outta Mike. Why? Sounds like you were trying to get something for nothing outta him. I would hang up on you to if you were harassing me on the phone.

Yes, it sounds to me like you were harassing him. I mean, he refunded your money and you still bugged him.

Like I said before, I don't think you're telling us the whole story. I think you believe you did nothing wrong, but people don't get upset with others for no reason. A person in business does not get upset with a customer without good reason.

One final thing. We have no idea if what you're telling us is true or not. Rand's ranting is not good enough for me. It never was good enough for me. That's the problem with these forums. For all intents and purposes, you are anonymous to most, if not all of us.

 

Cool, looks like Mike was responding while I was typing up my previous message.

Looks like I was right.

 

Hey Terry

Was reasoning thru your post--up to where you said "not my intent" to start something.

In case you didnt know, and perhaps just now learned, what did you think would happen on this public forum, what you said about Mike T. I believe it was your intent to start something.

I do know what Mike T. did for me when i bought superchip and had a problem with my PCM (jumper) Im 100% satisfied with the way he handled "MY" problem and what he did for me.

I see Mike T. has answered while i was working on this reply.
Now who does one believe, Mike T. reply makes more sense to me.


This is a great site, but for me, some off this stuff is so Juvenile.....

OT

 

I usually hate getting in on posts like this but I can't help myself. I have spoken to Mike over the phone and here on the boards and he does seem like he knows his stuff. He was a down right gentleman with me and explained everything to the smallest detail on topics not even close to his product line. On the other side of the fence I have seem him get slightly shall we say rude with other poster's on here but, stop and think people. This guy spends probably all his time reading, thnking, and heck probably sleeping product info and vehicle info. That alone is enough to make anyone cranky at times not to metion the fact you have to throw customer service and sales into the mix. From what I have seen and expereinced his good out weighs his bad. I say take what anyone says with a grain of salt and make your best judgement.

 

FACT is, people will never know the truth!

This TERRY person has very very few postings. Is he/she new or just an old poster under a new name with a bone to pick with Mike?

On one hand, Terry's arguement holds water by Mike T's behavior in some threads. Ask yourselves why would someone just attack Mike and his wife? Does NOT make sense. Usually has to be provoked. Why would someone go out of there way to get Mike?

On the other hand, why would Mike just hang up on someone? Why would he say Terry is making all of this up?

WE WILL NEVER KNOW AND WHO CARES!

 

Why would someone go out of their way to get Mike?

Where have you been the last couple of years,LMAO,,,,98

 

Just like I said. This is the same way he acted on the phone. Where has Mike disagreed with me? He validated that the part was defective, yet he wants to downplay it and say it was a small part. They are all major parts! Then he twisted his story again and says I threatened his wife (Who by the way was very nice and polite) to post bs on here? The truth is I told her that I would post my experience on the board if Mike kept acting the way he did. I only spoke to him twice on the day we had a problem. I am a real pest, huh. Two phone calls, wow. He called me back the 3rd time and threatened ME if I posted on this board. Also, does not Mike have a 30 refund policy? The part failed in 3 weeks time. Is he gonna hold shipping time against me? Then he tries to insult my posts and hide behind some rules of this forum. He claims the webmaster will remove the threads, Mike is all for Censorship, last time I checked Mike, we live a free country, not a communist one. It is ok to say something as long as Mikes likes it, right? Is not this forum for feedback of all sorts? Have I crossed the line somewhere ? What valid point does MIke make? Bottom line is this, He thought I was trying to blame my old problem on his A1 and no matter how much I told him I was not, he would not listen. So he hung on me after saying I know what you are trying to do. That is it. That is what has started this whole thing, amazing. He is a great guy alright,, By the way, I HAVE YET TO RECEIVE MY REFUND,,,,, for those who are asking.
Have a great day,Terry

 

Probably time to drop this thread, maybe Steve will put it to a merciful death.