This is a copy of a complaint I sent to sparkplugs.com after being brushed off twice on the phone. I ordered plugs Feb 17 and still don't have them. They don't really CARE.

Monday March 1, 2004

Hello, my name is Jody Kirk. I paid for and have not yet recieved my order from sparkplugs.com. I have contacted UPS, Monarch, and Sparkplug customer sales. Apparently, my order has been shipped to the wrong address. I now have to wait 8 MORE days for UPS to complete an investigation, and another 5 days to recieve a replacement set. I will have waited one month for my sparkplugs. This is entirely too inconvenient for something as small as sparkplugs.
I realize this is not the fault of your company, but an error on the part of UPS. It happens all the time and I understand. However, the level of customer service at sparkplugs.com is horrible. For a replacement set of plugs to be shipped I would be billed another $63.96. I will not see the day I spend $127.92 for sparkplugs it takes a month to recieve. A replacement set should have been sent out that day, this is ridiculous. Needless to say I will never order anything else from sparkplugs.com, nor will I recommend them to anyone else. I will also be posting a copy of this e-mail on the F150online.com forums, because I feel that people who care about their vehicle need to buy from a company who cares about their customers.


--- On Tue 02/17, Sparkplugs.com Web site < cust@sparkplugs.com > wrote:

From: Sparkplugs.com Web site [mailto: cust@sparkplugs.com]
To: JKirk7777@excite.com
Date: Tue, 17 Feb 2004 17:57:59 -0800
Subject: Sparkplugs.com Order #19629

Thank you for your order at Sparkplugs.com. Below is a summary of your order for your records:

Order Number: 19629
Date Placed: 2/17/2004
Referred By: Other (specify below)

Billing Information:
JKirk7777@excite.com

Following is a summary of your order:
8 - NGK IX iridium
Stock Number: 7164
Part Number: TR55IX
Unit Price: $6.95
Extended Price: $55.60

Subtotal: $55.60
Discount: $0.00
Tax: $0.00
Shipping & Handling: $8.36 (UPS Ground)
Total: $63.96

 

That's the plug I use but I get mine at O'Reilly for $5.95 each. They don't even make me pay until I pick them up. Sorry for all your troubles. I agree that sparkplugs.com needs to work harder if they want to compete with the local auto parts store THAT HAS A LOWER PRICE.

 

Hi Shrike, I'm a manager at SparkPlugs.com. I greatly apologize for the bad experience you had and I'm even more sorry we didn't find your post until now. Customer Satisfaction is a main priority here, and your experience was unacceptable.

Please send me an e-mail at NSwanson@SparkPlugs.com so we can open up a dialog here, I've also tried to send you a pm.
I don't expect to ever gain you back as a customer, but we'd like to make it up to you. A gift certificate, free product, family night at the movies, let's talk!

Thanks!
Natasha

 

Take a look at the original OP's post date....its 7 years old.....

 

I would still contact her. I buy the marine plugs for my Mercury 225 EFI from them and have been satisfied with everything about them. Including the price of the plugs . They even give discounts to forum members on BBC

 

Never too late to try and make amends!

 

His last documented post was in 2005....people move on.....

 

Maybe he sold his Ford and got a Dodge or something LOLYour right time to move on

 

Can we say slow customer service.

 

Why is this post showing up now??

 

Refer to to post #3....