1. Too Long. No one important is going to read it if it is not clear and concise. (spelling?)

2. I would appeal to the GM of the dealership and ask why they would present a warranty not backed buy ford without offering one backed by ford.

3. Bottom line is Ford is not going to hand you 2k but I'm sure if you tactfully address the GM, he can put some pressure on wynns.

4. Hopefully you have not blown your cool to anyone yet. Once they believe you are unreasonable they will be less likely to help.

Just my thoughts...

 

Interesting....

So the contract specifies that commerical vehicles are exempt.

In that contact, does it specify what makes the vehicle 'commercial'? OR, Does it specify that they have the right to define what makes a 'commercial' vehicle themselves?

If either of those instances arent defined, then you maybe able to get them legally on 'bad faith'. If your truck is not registered/licensed for commerical use, an attorney might be in order here.

I'd consult with one to see if theres legal action you can pursue.

 

I haven't burned any bridges... I learned that a long time ago. I'm redoing the letter.... my wife said the same thing... to long and allot of spelling a grammer mistakes. When your fired up and your mind is going 100 miles an hour, the spelling and grammer isn't all that important. I asked Wynn's why my vehicle was being considered a commercial/business vehicle. The guy actaully told me it wouldn't matter if my truck sat infront of my house and never moved... the fact that their was advertisement on it made it a business vehicle. The truck is in perect condition and has not been over worked... they are simply using the BUSINESS thing as a loop hole. I went to the credit union and asked them to put some pressure on Wynn's and their reply was Sue Us, if you have to. The policy is cancelled and it will not be reopened. The dealership called and fought for me, but they got the same bad service that I did. They CANNOT believe they are doing what they've done. I may be completley wrong, but I think the Ford rep will do something for me. I'm not sure what, but I believe they'll step up. Thank again.... I will post the new letter prior to sending it. It will be shorter and more to the point. I don't want to sound unintelligent as Mr. hcmq has stated. Thanks again...

 

Is the truck registered as a commercial vehicle? I'm with Griffin on this. If your truck isn't registered as a commercial vehicle and the "fine print" isn't specific in the definition of a "commercial vehicle", then you deffinitley have a case. What if I were to put an ad from say Hurst on my truck because I have a Hurst shifter (I don't actually have a Hurst shifter, yet)? Does that make my truck a commercial vehicle, even though it's regestered as a passanger vehicle? I think it's necessary to read all the fine print and get an idea of how they fit in thoes loop holes. It may be right in there, the reason they are being jerks. They may have already covered all their bases.

I understand your frustration, really, but I also agree that Ford isn't likely to give your issue a second thought. Principal is important to you and me but to a huge corpration profits are what's important. If they were to give out a couple grand here, and a couple grand there then the big wigs at the top of the food chain wouldn't get their million dollar yearly bonus. I'm a ford enthusiast and all the new vehicles I've ever bought were Fords but I believe that we are nothing more than statistics to corprate Ford. We are one of the millions who have bought their product. A dealer might be a bit more helpful but I think their major motivator is profits as well. They just happen to be the ones on the front line, dealing directly with the consumer.

I hope, not just for you, but for all of us Ford enthusiasts, that I'm wrong. I hope that you are able to get Ford to step up and recognize who it is that makes it possible to get that million dollar bonus. If that doesn't pan out though, please consider putting some serious pressure on this aftermarket warranty company. They probably make things so difficult that you will give up and they will have your money. No skin off their nose. First thing is to give them lots of press. Bad press. Check out their fine print. They have lawers write it but that doesn't mean that you can't find a loop hole your self.

Good luck! Keep us informed.

 

You chose Wynn (not ford) for your extended warranty.

You're writing a letter to ford, using "loyalty" as your main focus?

You stated, "I looked into legal advise, but was advised the small print in the contract allowed Wynn’s the cancel my policy."

You also say "The fine print says NOTHING about having a decal on the vehicle"

"We all understand I was done wrong by Wynn’s, but there is nothing else I can do with them."

What legal advise did you get (an actual contract attorney or a para-legal)?

So ...... you want Ford to pay for some or all of the work plus parts on a 5+ year old truck w/ 76,000, when you bought someone else's warranty that screwed you, Ford tried contacting them on your behalf and the ONE legal opinion you got was basically "tough".

And you want to know if we agree with you?

No

I think you stated it best "it's the priciple of the matter".

 

The truck is not registered as a commercial vehicle. It's my personal vehicle, but the company adverisement is for my business. He guy even said if I simply had a license plate with my business phone number on it, that would classify my vehicle as a business vehicle. Even though it's not used for the business as in hauling or everyday business stuff, the fact is it's gaining you possible business. The small print simply states NO business use. The service manager said he's never seen anything like it. He's had cistomers that have ladder racks, dents scratches etc etc and the warranty company ends up paying the claim. Just beware of Wynn's!!! They are rip-off artists. I will keep everyone posted on the reply from the Ford Rep. Thank you for your time......

 

I went with the Wynn's because it was offered through my credit union. I always get the extended warranty and this was the only one that was not sold at the dealer. On my new one, I have the Ford extended warranty. And I've had very few problems with my vehicles and I'm sure all or most of the extended warranty companies have made money off me. Why shouldn't Ford help? How much does that head actually cost Ford to manufacture. And I guess you didn't read all the posts. I am NOT asking Ford to pay for anything, but the head. Not the labor, not any of the other parts... simply the cost of the head (that was probably bad from the factory) As far as Wynn's...... I've contacted the better business bureau. I've called in and spoken to the top guy... 0at least that is what I was told) I tried the polite approach, I tried the get rude and threaten approach... they are not bugding. I called a lawyers office and explained the situation. They stated it would be practically impossible to win. I bumber sticker with a phone number can make your vehicle a BUSINESS vehicle. Not if it's like Starbucks or something. A business that you earn any income from. Be careful!!! Thanks for your opinions. That is what I asked for. Thank you...

 

Contact your Motor vehicle dept. Then check to see if your state has a insurance dept. Here in CT we do, I'd take it up with them. If you get no where sue the bastards!!!

 

jstang, call you explain a little more? Is this some type of agency that might protect people from being taken advantage of? At this point, I'm up for suggestions. My wife is a little better with the pen & paper and I'm thinking she will improve my letter to the Ford rep. It needs to be shorter and more to the point. I still see NO reason why asking for assistance is wrong in anyway. The worse thing they can say is "NO" and I'm already at that point. Thank you all for your thoughts and suggestions.

 

To Ford, you are small peanuts. The few cars you have bought over the years is not nearly enough to warrant attention from Ford.

Sure, it seems like you have been loyal to them, since to you its a lot of money.

If you bought a 100 vehicles a year, every year over the period, then yes, I might listen if I was Ford.

In this case, the dealership is your hope. If you've been buying from them, then yes, you are a loyal customer to them. It sounds as though they have tried to step up to the plate for you, but this is really between you and a non-Ford warranty company.

Ford is going to do very little for a five year old truck with that mileage. You knew the erms of their coverage (3yr, 36,000) when you took possesion.

My main questions are:

what kind of decal or sticker are you speaking of? Are wea talking a bumper sticker or a full size door decal. It does make a difference.

IF you feel you've been wronged by the insurance company, your next stop is lawyer who can advise you whether or not you have any recourse.

 

OK ,
You stated they denied you because it was a commercial vehicle. In the state of California ALL trucks are classified as commercial vehicles unless you weld , not bolt, a shell on top of the bed. Only then it MAY be classified as a non-commercial vehicle.

In other words, if you bought your truck in California the extended warranty could never be honored . The only recourse I can see would be to get your money back on the warranty , at the very least. Take the dealership that sold the warranty to court for fraud and reimburse your repairs. Which they would not like to do. In California it's a small claims matter which cost's about $60.00 to file. Try to reason with the selling dealership first , then file a claim if need be and report them to the insurance commision.

The bottom line is that they entered into a false contract and should get their pants sued off.

Good luck

 

Oops, I didn't read the credit union part, however the outcome is the same.

 

The decal was a door size magnet. For whatever reason, it wasn't taken off the passenger door. The fact is if I knew a simply decal would make my vehicle a commercial vehicle, I would of removed the decal prior to taking it in to have the power window motor fixed. It's been in before with the same decals and the extended warranty paid. I never mentioned the claim was approved at first. It was only after a certain dollar amount Wynn's looked into it more and found the decal as a loop hole. I KNOW Ford isn't responsible, but would it hurt them financially to pay for the head? From the information I gained from the advisor and mechanic, the deep pitted head was abnormal. They both know how well the vehicle has been maintained. I'm asking Ford to consider paying roughly $1000.00 of the $3000.00 bill. The $1000.00 is the cost of the new head. Please understand I don't have exact dollar amounts. I will contact a second lawyer and get a second opinion. I'm not one to just let something go, but as the Wynn's rep stated... a decal is classified as BUSINESS USE. It would matter if the vehicle never even moved... the fact it's advertisement is enough to make it business use. It's a MAJOR loop hole and I guess they'll continue to take advantage of people. If you have a Wynn's warranty.... cancel it and get your money back. They are rip offs!!!! Thanks again........

 

I would return to the Credit Union and ask to talk to the Manager. It is a service that the Credit Union was offering and it was bogus. Were the persons selling the product knowledgable? If not they may be putting your CU at risk. This I believe is not allowed under CU by-laws. You may want to have the CU's Supervisory Committee look into it.

JMC

 

You stated they denied you because it was a commercial vehicle. In the state of California ALL trucks are classified as commercial vehicles unless you weld , not bolt, a shell on top of the bed. Only then it MAY be classified as a non-commercial vehicle.

That is a good point. I did try and get my money back, but they stated... you had a turn signal repaired back in Oct. 2000 and we are not asking for a refund. I told them I'd pay them back for the repair, but they wouldn't even discuss it. I told them I was due the balance of the warranty and they stated I would have to send them $25.00 for a cancellation fee. The fee is in effect no matter if Wynn's or the customer cancels the warranty. I looked into it even more and I'll get a whopping 24% of the $913.00 purchase price. (minus the $25.00 cancellation fee of course) Even if that was the case regarding all trucks in CA are commercial, they are classifying it as a BUSINESS vehicle. All I can say is they are rip offs. The bad thing is Wynn's is one of the BIGGEST and I'm sure allot of you might have this company as your warranty company. GET RID OF IT!!!!