Noise under hood
if the vacuum pump is bad it should be replaced under warranty.
if you are past the warranty period then perhaps it would be worth your time to do it yourself and save the money.
installing a new pump should not require reprogramming...
if you are past the warranty period then perhaps it would be worth your time to do it yourself and save the money.
installing a new pump should not require reprogramming...
I've recently run into the same problem. My truck started making that noise at about 34k miles and I brougt it into the dealership. They told me that it was all normal despite my arguing to the contrary. So low and behold, I bring it back to the same dealership at 39k and they tell me the vacuum pump now needs to be changed and its no longer in warranty. I tried talking to the service manager with no luck (i.e. He didn't return my calls) and am waiting for the regional service manager to call me after two calls into the ford customer service center. I always expected more from Ford based on service I had gotten in the past, but maybe I was wrong.
Josh W
Josh W
Last edited by Spoiler77; Apr 30, 2015 at 02:11 AM. Reason: Change wording
I've recently run into the same problem. My truck started making that noise at about 34k miles and I brougt it into the dealership. They told me that it was all normal despite my arguing to the contrary. So low and behold, I bring it back to the same dealership at 39k and they tell me the vacuum pump now needs to be changed and its no longer in warranty. I tried talking to the service manager with no luck (i.e. He didn't return my calls) and am waiting for the regional service manager to call me after two calls into the ford customer service center. I always expected more from Ford based on service I had gotten in the past, but maybe I was wrong.
Josh W
Josh W
Crystal
Crystal,
Thank-you for the assistance. My Case # is: xxxx. As I mentioned, the Regional Service Manager is supposed to call me today, but I'm not holding my breath based on the service level I received (or didn't receive) from the local dealer's service manager.
Josh W
Thank-you for the assistance. My Case # is: xxxx. As I mentioned, the Regional Service Manager is supposed to call me today, but I'm not holding my breath based on the service level I received (or didn't receive) from the local dealer's service manager.
Josh W
Last edited by Spoiler77; May 1, 2015 at 02:38 PM. Reason: change
I responded to your PM but wanted to touch base here, too. It looks like you and your regional customer service manager (CSM) were able to talk yesterday afternoon. It looks like things are headed in the right direction, but don't hesitate to send a PM my way if you need me to step in. Additionally, you may want to edit out your case number from your public post.
Crystal





