The extended warranty I bought from Ford has refussed to pay do to oversized tires. I have Nitto Grapplers 325/60x18". Rebuilt tranny quote from dealer is $3,300 brand new $4,500. Any suggestion.

 

Same thing happened to me. They refused to pay for it because they said the little rubber seal at the bottom of the bellhousing was missing and thats what caused it to go out (got dirt into the seals and stuff). I know you can ask for a copy of the report and try to challenge it that way, but good luck on that one. Mine was rebuilt by another shop about 2 months ago and I am still waiting on the report from the adjuster...

Brian

 

The moss warranty act states that the modification(s) you have made must be what caused the failure. The burden of proof is on them. Thats the good news, the bad is they will drag this out so long that you will probably just pay out of pocket to get your truck back. You can try to reason with them but I doubt it will do much good.

I would not let the dealer rebuild ***** unless they will warranty the new tranny with the oversized tires. If this one fails in a month they will just screw you again. Go to an independant shop and have them, in writing, say that you have the full warranty even with the tires. If they want your business they will do it

 

This just happen to my wifes friends husband and hes a machanic at a ford dealership. The adjuster walked in saw over sized tires and a programer (edge) and he was deny on his extended warrenty. He paid for tranny and he was red flagged in the computer. Mean while the dealer is putting 6'' lifts in trucks and warrenting them.

 

If it's truly an "extended warranty", then I don't think the Moss thing applies because 'most' extended warranties are contracts and not in place to protect the consumer from factory defects...

They are really only an insurance policy that 'might' replace something should it fail AFTER the factory warranty expires and the issuing company feels up to paying. It's their job to deny claims! How else do you think they make their money! They will look for the tiniest of things to deny your claim....

You will have to read the 'fine print' to determine what is and what is not covered and what can 'void' any of it in between...

Good luck with the fight!

Mitch

 

How many miles? What gearing did you change to? and what broke in the tranny?

Adrianspeeder

 

Could you go to another dealer? or is the extended warranty w/ that dealer only?

 

Any dealer will do an extended warrenty but it will be red flagged in the computer system if it were denied.

 

I have always heard that extended warranties are bogus, and this only futher confirms my suspicions. Word to the wise, avoid the extended warranties. You might get lucky, but you're going to have to play hardball. They are counting on you just walking away, which is what most people do.

 

I'd tell them that I would be sure to remember this when I purchased my next truck!

 

I cant really agree with you all the way there. I have had a starter, rear main seal, and 3 wheel bearings replaced by the extended warranty company. I got screwed over too with my transmission getting rebuilt. I had to go to another business who did it for $1500 less than what Ford wanted to do it for.

How many miles do you have on your truck?

Brian

 

In this case, they can prove that the extra stress of turning the oversize tires led to the failure of the trans. Sorry to say, you have no recourse here.

HOWEVER...

Were the tires on when the extended warranty was purchased? If so, then you could make a case of it as the warranties cover the vehicle with the accessories it had when the extended warranty was purchased. If they granted the warranty with the tires installed, then you have a case.

 

57,000 miles, I purchased the warranty when I bought the Truck from Ford. It is from Easy Care. I cancelled the remaining portion of the truck policy and should receive about a $800 refund and am writing the current manager of Tomball Ford to express my disapointment in a dealership that I have spent approx $85,000 in the last 4 years(2002 f150 supercrew, 2003 expedition eddie bauer and the current 2004 f150 supercrew) not to mention several thousand at the service department, including $1,000 in August when my brakes were repaired and thus these oversized tires were removed, yet no mention of these possibly voiding my extended warranty.

When I showed up today, everyone was very apologetic, but all I was offered was $190 dollars off the $700 I was charged for tearing down the tranny. So I am currently out $510 and on my way to another mechanic.

Easy Care refused to even fax a copy of the warranty saying they would mail one which I should receive in several weeks, faxing anything is against their policy. I also requested a letter stating why they were refusing to pay this claim, they had not even planed on this stating the service department at the dealership only needed to tell me it would not pay the bill.

I still have not seen the warranty policy itself as both the dealer and Easy Care have so far ignored my request.

A simple google search of Easy Care Warranty will show numerous complaints similair to this.

I have no doubt the policy probably states something to the affect of any modifications will void the warranty, but this is a 4 wheel drive vehicle which should be able to handle slightly larger tires. I feel that it would be next to impossible to get Easy Care to ever pay a claim this large. They simply deny until the problem goes away or someone can hold them accountable.

As Christy from Easy Care stated, " If you are not happy, you can take us to arbitration". First class company, don't ya think.

 

Anything with the Better Business Bureau?

 

Two things.
You should have been given a copy of the warrenty when you bought the truck.
The dealer can get you a copy if they have it in their computer as all the dealers have the same access so they know what your entitled to.
Dealer should have told you about the charge to remove and dissasemble the trans to look for the damage, then the adjuster comes by to accept or reject the claim. That could take a couple weeks.
Either way you have to pay the charge and dedutable you agreed to.
I had a failure but still was able to drive the truck to the dealer.
When the service manager told me how it goes I went to a custom builder and had a heavy duty buildup done because the stock rebuild would have failed again too soon for me, towing nearly 12,000 lbs Gcw. And I had the truck back on the road in a week.
This trans warrenty almost never works out for a lot of owners that use the trucks for trucking, so it gets expensive.
All of you have to seperate the dealers' position from that of the warrennty division.
You can buy the warrenty from any dealer and use it 2000 miles away at another dealer. The dealers are in buisness as seperate enties and so have to abide by the warrenty and their adjusters with no power to alter it on a seperate basis. I know it's natural to get upset with the dealer but if you were the dealer it would still be the same for you.
Believe none of what your told and only half of what you see!!!!!
Good luck.