My I phone has worked perfectly until I started listening to books thru my phone. After the second book two things happened, no sound on either playing the book or phone calls. The phone is connected just no sound on hands free. I deleted the phone and reinstalled it. Connected fine but would not download phone book. So now I cannot play my books or talk hands free! Any help would be appreciated

 

Hi Jellyworm,

Which system do you have: owner.ford.com/how-tos/sync-technology/all/get-started-with-sync/how-to-identify-your-sync-version.html?model Get back to me when you can, and I'll assist.

Shaay

 

I have the Sync with voice activated navigation.

 

Thanks, Jellyworm. Have you tried a master: https://owner.ford.com/how-tos/sync-...ter-reset.html

Shaay

 

I have tried the master reset. Spent three hours in the Apple store last night thinking it might be the phone. It is not the phone. For some reason when a phone is connected via Bluetooth there is no sound. We finally tried multiple phone with the same results. Also when the phone is connected to the media, it connects and then is deleted from the media. Please help!!

 

A lot of times you have to choose the Bluetooth option on the radio when hitting aux.

 

That did not work. I am getting zero sound out of any Bluetooth device! Any help would be appreciated.

 

Hey Jellyworm,

If you've tried a master reset and this issue occurs on multiple devices, a dealership visit is needed. You've done all the troubleshooting that you can do on your own.

Shaay

 

Not what I wanted to hear but I do appreciate the response..

 

I had the same issue, no nav system, but 6+. after a few unsync, and master resets, it seemed to resolve itself. my issue now, is I use the usb port to charge, as my ipad (for work), and gps take up the outlets. I get chopppy audio when my phone rings. but bluetooth is working fine now. not sure if it was any of the apps I had downloaded, might want to look at anything new you put on just before you had issues.