On Monday I ordered the Stull Black billet grill 5072-X from www.customautoparts.com and I was excited to see the box when I got home yesterday. Fast service I thought until I looked at the box and saw Carriage Works as the manufacturer. I did not even open the box. I was pissed. I called them and spoke with some guy that thought I should just accept it and told me I couldn't tell the difference anyway. I told him I ordered the Stull so I want the Stull. He said "so you just want the brand name?"
I said I just want what I ordered and I ordered the Stull. He said it could take a long time to get it. I told him I wanted what I ordered not a substitute. He is supposed to call me back.

Did I over-react? Does anyone have the Carriage Works Billet?
Are you happy with it? Should I keep it? The Stull was more expensive and they charged me for the Stull according to the online receipt. I will check with my bank to be sure. If the Carriage works is as high quality as the Stull maybe I should keep it and get them to refund the difference.
It just pissed me off that they just shipped what they wanted to ship and not what I ordered. That is poor customer service.What should I do?

 

I would be pissed to. Send it back, the hell with them. Unless they sell it to you for half price make them take it back and use a different dealer.

 

Stull is going to replace it for me. They seemed shocked that the dealer they recommend on the Stull website would do that to them. Stull sent a call tag for the Carriage works one and are sending me a Stull. They are taking care of everything. Great customer service!