regional customer rep?
regional customer rep?
Member
Joined: Jan 2001
Posts: 52
Likes: 0
From: Twentynine Palms,CA
After getting nowhere with my dealer regarding the radiator issue, another dealer told me to call the generic 1 800 ford number and demand to set up a meeting with the rep. Either you or your dealer can do this. You can set a meeting anywhere, the dealership, another dealership, restaurant etc. as long as within the regional coverage area. I'm gonna do this tommorrow. See how it works.
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2001 F150 SuperCrew XLT
White 4x4 5.4L V8 3.55LS
Class III Tow Pkg
Slid Plates
Sliding rear window
Bed Extender
Mods:::::::::::::::::::::
Huskey Liners
Westin Steps-Black
BFG AT KO's 285/75/16
AirForce 1 FIPK
FlowMaster 40 Delta series muffler
BedRug
ARE Z series cap
Trenz billet grill
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2001 F150 SuperCrew XLT
White 4x4 5.4L V8 3.55LS
Class III Tow Pkg
Slid Plates
Sliding rear window
Bed Extender
Mods:::::::::::::::::::::
Huskey Liners
Westin Steps-Black
BFG AT KO's 285/75/16
AirForce 1 FIPK
FlowMaster 40 Delta series muffler
BedRug
ARE Z series cap
Trenz billet grill
Member
Joined: Mar 2001
Posts: 11
Likes: 0
From: new orleans, la, USA
Who was your dealer?
I was dealing with Bohn Ford in New Orleans, and was basically getting the run around from them too. I wrote letters to BBB (Better Business Bureau)and even called the 1800 number for Ford. Got the run around, finally about 3 weeks later, Ford drops me a post card saying that they have been trying to get in touch with me!!!! No voice mails, no letters, nothing! I think it was an automated response that they send out when no activity has happened on a complaint.
Finally, after calling the owner, Bobby Bohn, I got some response, but I must have sent 10 letters, and made about 25 phone calls.
If you want to e-mail me to share war stories, or anything- noladave@telocity.com.
I was dealing with Bohn Ford in New Orleans, and was basically getting the run around from them too. I wrote letters to BBB (Better Business Bureau)and even called the 1800 number for Ford. Got the run around, finally about 3 weeks later, Ford drops me a post card saying that they have been trying to get in touch with me!!!! No voice mails, no letters, nothing! I think it was an automated response that they send out when no activity has happened on a complaint.
Finally, after calling the owner, Bobby Bohn, I got some response, but I must have sent 10 letters, and made about 25 phone calls.
If you want to e-mail me to share war stories, or anything- noladave@telocity.com.
I've been through quite a bit fighting a lemon law case with my OLD truck. I'm not going to get into details again here, but see the thread https://www.f150online.com/f150board...ML/002583.html for more information.
You all are welcome to contact me via e-mail if you would like to know exactly what I've done. I also have some Ford e-mail addresses, phone numbers, etc. that you can't get anywhere.
Good luck!
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My New Baby: 2001 F-150 XLT Sport. Super Cab, Styleside, Bright Red, Dark Graphite Int., 4x4, 5.4L, 3.55, Sport pkg (LT265/70R17SL), Class III Towing pkg with Heavy Duty Cooling pkg, 4 wheel disk ABS, Overhead Console, Factory In-Dash CD, Remote Keyless Entry.
Future Mods: Running Boards, Superchip, Air Force 1, Cabin Air Filtration, Ventvisors, Ford Bug Deflector, Spray-in Bedliner, and Retrax.
2000 Polaris Sportsman 500, Camo Green, 4x4, 499cc 4-stroke, independent suspension, shaft drive, 4 wheel disc brakes, etc.
[This message has been edited by Y2K OffRoad (edited 05-15-2001).]
You all are welcome to contact me via e-mail if you would like to know exactly what I've done. I also have some Ford e-mail addresses, phone numbers, etc. that you can't get anywhere.
Good luck!
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My New Baby: 2001 F-150 XLT Sport. Super Cab, Styleside, Bright Red, Dark Graphite Int., 4x4, 5.4L, 3.55, Sport pkg (LT265/70R17SL), Class III Towing pkg with Heavy Duty Cooling pkg, 4 wheel disk ABS, Overhead Console, Factory In-Dash CD, Remote Keyless Entry.
Future Mods: Running Boards, Superchip, Air Force 1, Cabin Air Filtration, Ventvisors, Ford Bug Deflector, Spray-in Bedliner, and Retrax.
2000 Polaris Sportsman 500, Camo Green, 4x4, 499cc 4-stroke, independent suspension, shaft drive, 4 wheel disc brakes, etc.
[This message has been edited by Y2K OffRoad (edited 05-15-2001).]
Thread Starter
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Member
Joined: Jul 2000
Posts: 53
Likes: 0
From: Louisiana
Sorry for a slow reply. I must have missed checking the box or something. I'm not getting e-mail notification of replies. I'm contacting several guys by e-mail and considering what others have said. Sounds like I got BS from Ford customer service.
Some things I like about my SuperCrew but the hassles are starting to make me wish I'd bought a GMC or even a Dodge. I got good service out of both in the past.
Hu
Some things I like about my SuperCrew but the hassles are starting to make me wish I'd bought a GMC or even a Dodge. I got good service out of both in the past.
Hu
Member
Joined: Apr 2001
Posts: 63
Likes: 0
From: North Carolina, USA
My advise is to find another dealer. Do some research at NHTSA.dot.gov and fill out a complaint form. This way, the government will know about the problem.
Other OEMs aren't any better. In my experience, DaimlerChrysler is far worse. I'll NEVER own another piece of their crap.
If Ford tries to tell you to settle the matter with your dealer, ask them why they have DSMs on their payroll. Their job is problem resolution. I know, I used to be a DSM for a Heavy Truck OEM.
Good luck.
R
Other OEMs aren't any better. In my experience, DaimlerChrysler is far worse. I'll NEVER own another piece of their crap.
If Ford tries to tell you to settle the matter with your dealer, ask them why they have DSMs on their payroll. Their job is problem resolution. I know, I used to be a DSM for a Heavy Truck OEM.
Good luck.
R