Warning for Ford Vinyl Mats
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Joined: Mar 2001
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From: Dothan
Warning for Ford Vinyl Mats
If you bought Ford F-Series vinyl mats for your Supercrew, read this. You need to trim the left front to make sure the accelerator pedal can't hang on it. Don't bother writing Ford Insider. Shown below is my message to Ford and their canned response:
MESSAGE
"I have a safety concern concerning the accessory vinyl floor mats. I ordered a set of vinyl floor mats from Ford Accessories through my dealer when I ordered my 2001 F-150 Supercrew. On several occasions, the throttle has stuck full open while using the vinyl mats. It would stick when the accelerator pedal was depressed fully and the mat was positioned straight in the vehicle. It could be prevented by placing the front of the mat a couple of inches farther to the right than the rear of the mat. But, after getting in and out of the vehicle several times, the mat would sometimes straighten itself. I like using the vinyl mats whenever my shoes could become wet or muddy. However, I have placed the standard carpet mats back in after having a near collision because of this problem. Anyone else using the accessory F-Series vinyl mats in the F-150 Supercrew should have the same problem."
RESPONSE
Thank you for contacting Ford Motor Company on 03/14/01. We appreciate
the time you have taken to write us concerning the vinyl floor mats from
the Ford Accessories Catalogue.
We regret to hear of the circumstances that led you to contact us.
Daniel, Ford Motor Company is concerned with the satisfaction of all of
its customers. Your feedback is highly valued by all divisions within
Ford Motor Company, and serves to provide us with insight into areas
where we may need improvement.
When customers send us constructive comments, you help reinforce our
efforts to build the finest automotive products in the industry. We
value you as a customer and wish you continued satisfaction with our
vehicles.
If you have any other inquiries or concerns, please feel free to contact
us and we will be happy to address them.
Thank you for contacting the Insider Program at Ford Motor Company.
Sincerely,
Omar
Ford Motor Company
Insiders Customer Relationship Center (es)
MESSAGE
"I have a safety concern concerning the accessory vinyl floor mats. I ordered a set of vinyl floor mats from Ford Accessories through my dealer when I ordered my 2001 F-150 Supercrew. On several occasions, the throttle has stuck full open while using the vinyl mats. It would stick when the accelerator pedal was depressed fully and the mat was positioned straight in the vehicle. It could be prevented by placing the front of the mat a couple of inches farther to the right than the rear of the mat. But, after getting in and out of the vehicle several times, the mat would sometimes straighten itself. I like using the vinyl mats whenever my shoes could become wet or muddy. However, I have placed the standard carpet mats back in after having a near collision because of this problem. Anyone else using the accessory F-Series vinyl mats in the F-150 Supercrew should have the same problem."
RESPONSE
Thank you for contacting Ford Motor Company on 03/14/01. We appreciate
the time you have taken to write us concerning the vinyl floor mats from
the Ford Accessories Catalogue.
We regret to hear of the circumstances that led you to contact us.
Daniel, Ford Motor Company is concerned with the satisfaction of all of
its customers. Your feedback is highly valued by all divisions within
Ford Motor Company, and serves to provide us with insight into areas
where we may need improvement.
When customers send us constructive comments, you help reinforce our
efforts to build the finest automotive products in the industry. We
value you as a customer and wish you continued satisfaction with our
vehicles.
If you have any other inquiries or concerns, please feel free to contact
us and we will be happy to address them.
Thank you for contacting the Insider Program at Ford Motor Company.
Sincerely,
Omar
Ford Motor Company
Insiders Customer Relationship Center (es)