Need advise
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Joined: Dec 2005
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From: Key West
Need advise
A little long but worth the read.......
As posted in a previous string, I've been hearing some noise from the rear end. Well, it turned out that I had a leak on the front seal of the rear diff. I took the truck in to a local Ford dealer here in Kingsland, Ga. They stated that I "burned out" my diff and needed to pretty much replace the whole thing. Mistake #1: I didn't physically see the gears that were burned out. I spent a couple of days looking around for a used one with no luck, so I told them to go ahead with the work. $1400 in parts and $700 in labor.
Let me just spend a second to tell you about me and the dealership. I've been a Ford guy my whole life and have had allot of experiance with Ford service centers. For the most part, they have treated me fairly and provided good service thru the years. I now have a black 06 SCAB with a 6' foot bed and a 3.73 rear diff. This is my baby and I treat it as such. I don't pull anything with it but am planning on a small boat in the future, so that's why I got the truck. 90% highway miles goin to work. 41K total miles and just out of my warranty. The dealership is just down the street and is very small. They hold very little in inventory and I think they have 3 mechanics at the most. I figured that they're "Ford" so it wouldn't matter. Boy was I wrong. After the first week of dealing with this place I knew I wasn't dealing with craftsmen.
I got fed up with them after 2 weeks of broken promises of completion times. They kept saying they'll call me back and never would. I would call them and the guy would say he was just about to call me. Yeah, right. The place just did not appear professional. I finally got my truck back on a Friday at 5:30 P.M. The service manager took me for a short ride and said that there was still some noise and it would work itself out after a couple of hundred miles. It needed to "break in". If I still heard anything, it would probably need some more "shims". The 200 miles came quick over the weekend and if anything it sounded worse. There was a high pitched whine once I got to 35 mph w/ acceleration, then a more deeper "rub" type of noise w/ decelleration.
I had lost confidence in their ability to repair the vehicle. I called Ford Customer Service and asked if I could take it to another dealership to get it fixed right the second time. The customer service rep told me that as long as it was a rear end issue, it was covered under the Ford 12K parts and service warranty. If it was anything else, I was liable for the additional repair. Fair enough, it has to be the diff. I took the vehicle to a dealership that is higher volume and has a mechanic who specialises in rear ends. They had me obligate to a 4 hr evaluation before they would look at it but said that it would be covered under the 12K service warranty.
After a couple of days they called me back and said they had some bad news. It WAS a rear end issue, but not with the parts. Basically, they said that whoever put it together didn't know what they were doing. Didn't know what they were doing?!?! I don't have the paperwork yet, but the tolerances in quite a few areas were way off. This dealerships Ford rep said that since this was another dealerships "workmanship" issue, it would not be covered under warranty. I needed to pony up another additional $700 for 8hrs of labor so they can tear it apart and put it back together. Or I could call the first dealership and have them pay for it. WHAT?????
I called back Ford Customer Service, who originally told me to go ahead and take it to the 2nd place, and was told that "Unfortunately, we don't warranty workmanship". WHAT???????? This is Ford workmanship!!!!!
The first dealership is telling me they won't pay the 2nd dealership but if I bring it back they'll fix it for free. Yeah, great, but do they know what they're doing? Was it in need of a complete overhaul in the 1st place?. The 2nd dealership won't even release the vehicle unless I pay $350 for the 4hr evaluation. Ford Customer Service is absolutely no help. I told the Cust Service Rep that I wanted to speak to a superviser. They told me that one is not available and might call me back in 1-5 days. AAAAAAARRRRRRGGGGGHHHHHH!!!!!!!!!!!!!!!!!!!!!!!
Please somebody, do I get the bite stick and bend over, or do I have any other recourse in this situation? I swear, if I get screwed here I'm going to scream loud and clear in every publication what I think of Ford's "Customer Service" 41K for a rear diff to go bad and being made a fool of by 2 dealerships. Ridiculous.
As posted in a previous string, I've been hearing some noise from the rear end. Well, it turned out that I had a leak on the front seal of the rear diff. I took the truck in to a local Ford dealer here in Kingsland, Ga. They stated that I "burned out" my diff and needed to pretty much replace the whole thing. Mistake #1: I didn't physically see the gears that were burned out. I spent a couple of days looking around for a used one with no luck, so I told them to go ahead with the work. $1400 in parts and $700 in labor.
Let me just spend a second to tell you about me and the dealership. I've been a Ford guy my whole life and have had allot of experiance with Ford service centers. For the most part, they have treated me fairly and provided good service thru the years. I now have a black 06 SCAB with a 6' foot bed and a 3.73 rear diff. This is my baby and I treat it as such. I don't pull anything with it but am planning on a small boat in the future, so that's why I got the truck. 90% highway miles goin to work. 41K total miles and just out of my warranty. The dealership is just down the street and is very small. They hold very little in inventory and I think they have 3 mechanics at the most. I figured that they're "Ford" so it wouldn't matter. Boy was I wrong. After the first week of dealing with this place I knew I wasn't dealing with craftsmen.
I got fed up with them after 2 weeks of broken promises of completion times. They kept saying they'll call me back and never would. I would call them and the guy would say he was just about to call me. Yeah, right. The place just did not appear professional. I finally got my truck back on a Friday at 5:30 P.M. The service manager took me for a short ride and said that there was still some noise and it would work itself out after a couple of hundred miles. It needed to "break in". If I still heard anything, it would probably need some more "shims". The 200 miles came quick over the weekend and if anything it sounded worse. There was a high pitched whine once I got to 35 mph w/ acceleration, then a more deeper "rub" type of noise w/ decelleration.
I had lost confidence in their ability to repair the vehicle. I called Ford Customer Service and asked if I could take it to another dealership to get it fixed right the second time. The customer service rep told me that as long as it was a rear end issue, it was covered under the Ford 12K parts and service warranty. If it was anything else, I was liable for the additional repair. Fair enough, it has to be the diff. I took the vehicle to a dealership that is higher volume and has a mechanic who specialises in rear ends. They had me obligate to a 4 hr evaluation before they would look at it but said that it would be covered under the 12K service warranty.
After a couple of days they called me back and said they had some bad news. It WAS a rear end issue, but not with the parts. Basically, they said that whoever put it together didn't know what they were doing. Didn't know what they were doing?!?! I don't have the paperwork yet, but the tolerances in quite a few areas were way off. This dealerships Ford rep said that since this was another dealerships "workmanship" issue, it would not be covered under warranty. I needed to pony up another additional $700 for 8hrs of labor so they can tear it apart and put it back together. Or I could call the first dealership and have them pay for it. WHAT?????
I called back Ford Customer Service, who originally told me to go ahead and take it to the 2nd place, and was told that "Unfortunately, we don't warranty workmanship". WHAT???????? This is Ford workmanship!!!!!
The first dealership is telling me they won't pay the 2nd dealership but if I bring it back they'll fix it for free. Yeah, great, but do they know what they're doing? Was it in need of a complete overhaul in the 1st place?. The 2nd dealership won't even release the vehicle unless I pay $350 for the 4hr evaluation. Ford Customer Service is absolutely no help. I told the Cust Service Rep that I wanted to speak to a superviser. They told me that one is not available and might call me back in 1-5 days. AAAAAAARRRRRRGGGGGHHHHHH!!!!!!!!!!!!!!!!!!!!!!!
Please somebody, do I get the bite stick and bend over, or do I have any other recourse in this situation? I swear, if I get screwed here I'm going to scream loud and clear in every publication what I think of Ford's "Customer Service" 41K for a rear diff to go bad and being made a fool of by 2 dealerships. Ridiculous.
