Dealership experiences..
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Joined: Feb 2001
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From: Morganville, NJ
Dealership experiences..
Some observations and comments on my first Ford dealer service experience:
First on the selling dealer of my truck, sales dept A+, so far on my first call to their service dept F minus.
This isn't rating the techs, I never got that far. They were recommended to me by a parts manager of another Ford store.
I called them in regards to the recall, and got the run around. A very nasty arrogant writer answered the phone. I called the 800 number a week ago and was told to contact the dealer if I didn't hear from then in that amount of time.
I ended up calling the 800 number again. Needless to say I still don't have an appointment, and if the weather changes, it may make me wait until spring.
Now here's how I look at it, for the average person (one who doesn't work on their own stuff). They may take a negative view on everyone and everything at a dealership because of something like this. When the truck finally does go in, I am hoping they are as good as I have been told.
I have been a tech for 15 years, I take pride in doing work right, and taking the time to make sure it's so. I respect the fact that when a customer brings in a vehicle, regardless of price, that they expect "respect".
There are cars/trucks that get the "extra special" treatment, when you buy a specailty vehicle like ours, I would take time to make sure it's treated well. In our shop that could be from a customers $60k kitted out dually F350, or a customers classic car , luxury car, whatever.
When I call on the phone I expect a friendly or at least a person who sounds like they are willing to help me, not flip me off.
On customers, yes, there are a few that are "special", not in terms of treatment they receive from us, but as far as ones you know are either difficult, PITAs, cheap, picky, etc. You have to live with that. Knowiing that, whenever I work on a customers car, I have learned that you don't do stupid things with customer's cars. ESPECIALLY in front of them.
First on the selling dealer of my truck, sales dept A+, so far on my first call to their service dept F minus.
This isn't rating the techs, I never got that far. They were recommended to me by a parts manager of another Ford store.
I called them in regards to the recall, and got the run around. A very nasty arrogant writer answered the phone. I called the 800 number a week ago and was told to contact the dealer if I didn't hear from then in that amount of time.
I ended up calling the 800 number again. Needless to say I still don't have an appointment, and if the weather changes, it may make me wait until spring.
Now here's how I look at it, for the average person (one who doesn't work on their own stuff). They may take a negative view on everyone and everything at a dealership because of something like this. When the truck finally does go in, I am hoping they are as good as I have been told.
I have been a tech for 15 years, I take pride in doing work right, and taking the time to make sure it's so. I respect the fact that when a customer brings in a vehicle, regardless of price, that they expect "respect".
There are cars/trucks that get the "extra special" treatment, when you buy a specailty vehicle like ours, I would take time to make sure it's treated well. In our shop that could be from a customers $60k kitted out dually F350, or a customers classic car , luxury car, whatever.
When I call on the phone I expect a friendly or at least a person who sounds like they are willing to help me, not flip me off.
On customers, yes, there are a few that are "special", not in terms of treatment they receive from us, but as far as ones you know are either difficult, PITAs, cheap, picky, etc. You have to live with that. Knowiing that, whenever I work on a customers car, I have learned that you don't do stupid things with customer's cars. ESPECIALLY in front of them.