Lightning

Will dealer cover cam bolt kits??

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Old Oct 11, 2001 | 01:00 PM
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93Cobra's Avatar
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From: Medina, OH, USA
Will dealer cover cam bolt kits??

This question may have been asked before, but I am curious if the dealer will cover the cost of putting the cam bolt kits in. It seems to me that they should, since the truck cannot be aligned properly (within Ford spec) without them. I am at a point where I am tearing up the inner edge of my front tires, with very few miles on them, and the alignment gets worse each time it's driven. Is there anyone that I can call to argue my point? It just doesn't seem fair to pay for something that is inherently wrong, and has never been right.
 
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Old Oct 11, 2001 | 01:27 PM
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From: Taunton, Massachusetts USA
93Cobra:

Ford picked up the costs for the cam kit parts and installation, including re-alignment, for my Lightning.

I asked my Dealer Service Dept. for an alignment check, with printout of before and after specs. The alignment check indicated that the truck was indeed out of alignment tolerance specifications. The truck was at less than 12 months/12,000 miles at that time.

Good Luck.

Wilk
 
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Old Oct 11, 2001 | 01:52 PM
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From: Medina, OH, USA
Angry

Thanks. I just got off the phone with Ford customer relations and they said that it was a wear item that could not be covered - yet most every truck - even non-lightning - has this problem. To me this seems rediculous. They tried to tell me that it should have been alright when new - which it wasn't, and there is documentation to prove it. The truck has pulled hard to the right since day one, and they still won't cover their mistake... or I should say inability to design a vehicle that can go straight, and not prematurely wear tires. If I designed something like that here at work, I would be out of a job. Ford does not take responsibility for it's design flaws within each vehicle. I am fed up with this, and probably will not return to Ford Mo. Co. for any future vehicles.... gee, it still baffles me, can't get a truck to go straight down the road, ha! No wonder Ford is in so much trouble.
 
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Old Oct 11, 2001 | 04:20 PM
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Cobra93, I agree 100 % with you. I had asked the same question about two weeks ago when I got my new 2001 L. Everybody told be to just bit-the-bullet on this one. They must have alot of money to through away. I don't. But I do have several Ford product and so does my dad.
My advise is to send Ford all the VIN number on your cars and tell them if they can't do something about it that this will be the last Ford product you ever buy. Then when you do buy something different, send them a copy of the reciet to the new vehicel. This is what my dad did you Chevy back in 1980, and ever since we still get brochure and video tapes from Chevy.
It's sad that they can't even get an alignment problem taken care of.
 
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