Called Cooter and Gomer Ford yesterday explaining intercooler #2 woes. Typical response: "Bring it in so we can have a look to make sure." grrrr

After explaining this is the second time in less than a year my truck has been in for this SAME issue and would be more than happy to fax them the previous work order, received same answer. OK, fine, time to up the ante. Please put the Service Manager on as a conference call. done deal. Again, I explained what the problem is, would fax them the previous work order, dropped Jake Doss's name and number, explained the known issue, how the vehicle was purchased from them, serviced exclusively by them, and reminded how they ended up repainting my bumper from the effects of Gomerism. still no bites. HMMM

(to Cooter and Gomer) Care to make a wager gentlemen? I bet you EACH of you a $50 gift certificate to Outback Steakhouse it's the same exact problem I had last September. No bites but I received a lot of ummmm's and errrr's.

Well now crap! Take the truck in today for "pressure testing," pick up puke green V6 auto mustang, and called at 4:30 for status.

"Well, your truck is on parts hold." DUH!!!

Is my truck torn down?
"No, you can come and pick it up." AHHHHH

Do you know how much money and time you wasted, yours and mine?
"Not exactly, but this is our procedure."

Hmmm, it's your procedure to waste production hours (and my time) on this so called procedure?
"UH UM ER, I don't know"

Now Cooter, I appreciate what you do and the need to follow procedures. However, In your dealings with me, have I EVER been incorrect about what was wrong with my truck?
"No Mr. Speedy."

I trust you realize my goal is to make this easier on everyone, including you.
"Yes I do."

Please call me tomorrow with a status of the parts order so we can determine what is appropriate.
"Yes Mr Speedy."

CLICK


[This message has been edited by Speedin Bob (edited 05-31-2001).]

 

Bob,
Man your too much.Sounds like the same thing we go thru here in Illinois, I think i't associated with the Midwest Lightning dealers,truth be known a bunch of us take our trucks to a regular ford dealer and get excellent service,top of the line, no questions asked,say if the problem persists, come on over,we've got a spare room, they can fix it, and in the meantime you can hang out with us old guys,me , Jim, Dwight and Jake..take care buddy and good luck!!!!

 

Bob,
I am hoping and praying I don't get the dreaded I/C leak so I won't have to go through what you are. I come through Indy alot to see my buddy who lives off of I-69 and 96th Street. If you want to hook up I am their. Drop me an e-mail, or I will drop you one next time I am coming through.

------------------
00 Black Lightning
JL Flip chip, PSP filter kit 13.61 @ 100

AIM: jakeowen22

 

'gang,

Got the service dept to admit to an "I told you so."

Received a call stating the parts were on back order... DUH (again) but the truck wasn't torn down so I could come pick it up. I did obviously.

Upon my arrival to C & G Ford, Cooter took me aside and said, "You were exactly right as to the problem. I checked online last night and there is a problem with Lightning intercoolers according to Ford's QCdealer site (???). The entire "repair kit" has been ordered; intercooler, stretch bolts, O2 sensors, plugs (no biggie, they'll be changed again ) EGR sensor, etc."

In fighting off the strong urge to utter "see, i told you so, too bad about the Outback thing huh" I calmly restated the fact that I am not the average "it-just-doesn't-work" customer and would appreciate a bit of slack.

Now, to wait on parts.


Jerry,

I'd like to take you up on your offer but I'd rather be able to hang out (and race) with ILLNESS with my L instead of a loaner Focus. You can bet old speedy wont red lite again...


Jacob,

Feel free to shoot me an email when your headed to Indy. I'm only 20 minutes away from Fishers and welcome an opportunity to meet fellow brethren, swap stories, have a few brews, etc.

 

Some days it pisses me off....other days...I don't give a ****...today...I don't give a ****....weather in San Antonio=92..weather Austin=70...85 mile drive...enroute to Austin up Scenic 281 at about 80-90...the weather changes..Big Bore Oval Throttle Body talkin'..vacuum...boost..vacuum...boost...the weather drops....rain..lightning...dew...the intercooler responds...effectively reducing the requirements for heat exchange...the motor perks up....atomized h20 into the intake charge...the HP increases exponentially....oh...what a FINE DAY IT WAS...LOL : INTERCOOLER LEAK....I DON'T GIVE A RATTS *** TODAY! I can not make a living worrying about a dad gum intercooler...leak baby leak...more later...just to know that I rode Gods Country today....makes you think....lol



[This message has been edited by MadMaxSC (edited 06-02-2001).]

 

well ***** fiiire.

Just called C&G Ford inquiring as to parts order status. Never ceases to amaze me but I enjoy humor at their expense.

Cletus Gump, parts genious, brother-in-law, and second cousin to Gomer told me "yay-uh, them purts been her fer two days now."

Thanks Cletus, please transfer me back to Cooter in service.. "uhhhh, o-k"

"Cooter, my parts have been in for two days. Did they remind you to call me?"

"Welllll, we've been kinda bizzy here and I plum furgot. I'm sorry Mr. Speedy Sir."

"See ya first thing tomorrow morning Cooter."



[This message has been edited by Speedin Bob (edited 06-06-2001).]

 

I'm not sure where you live Bob, but I live in the sticks and unfortunately thats what you got to deal with when you do. I'd be laughing if this all didn't hit so close to home. And it ain't Cooters fault that his daddy's sister was the purtiest girl in town!

 

Well the intercooler is finally leaking enough for me to feel the need to take it in.
Any recomendation for a metro Detroit Dealer?
He is what it needs to be droped off for:
Leaking Intercooler
Funky chicken shifting tranny (maybe not shifting is a better describsion, finally getting bad enough they might fix it)
Spare tire carrier broke
The Clunk, yes boys it is back (Could be tie Rods, though)
Both Windows are falling out of their tracks.
Seat-arm rest Vibration (Powertrain related)

 

Lemme tell you how *my* latest experience has gone so far.

On my last service visit, one of the problems I reported was a buzzing noise at idle. I thought a heat shield was loose - in fact I have a blown catalytic converter. Part not ordered, because another local dealership shows 2 in stock. Also, the AC compressor and accumulator are being replaced because the compressor makes a horrible clicking noise when it kicks in at idle. Part ordered.

Wait 2 weeks. Parts come in.

I scheduled to bring the truck in Monday. I get there, and end up being 40 minutes late for work, mainly because the rental car company was scrambling to find me a car. The best part? I tooled outta there in a 2000 Chevrolet Cavalier with a cracked driver's mirror.

It was gold, also.

So I called at lunch and they promised to get me a different car, since my ESP pays for a full size car, and the dealership needs to keep the truck 2 days. I took the deathtrap back at 5:30, and they had a regular F150 waiting for me. Waaay better. While there, I inquired about my truck. Turns out, they didnt touch it all day. The compressor? Not in after all. But the cat they say they can have Tuesday morning.

Tuesday evening I called. Compressor is put in, but cats that showed in stock at another local dealer arent there, so now they say Thursday before I get it back.

Also, they are fixing the clunk again and THIS time following the TSB from Ford - I have to say that the teethed washer doesnt look like it would do crap to stop the bolt from moving. So Herb's washers may be in order soon.

Now the new clunk fix is in, but it still needs an alignment, so I will probably get it back tomorrow, and have to bring it back whenever the cats decide to come in(which is now later than Thursday, apparently.)

Its almost comical. My service advisor has been great, but I know him too well.

Sigh.

Garett

 

Man, reading this reminds me why I HATE to take my truck in. When both of my transmissions failed, they had my truck for 2 1/2 - 3 weeks both times. The first time, the tech was in school all week and did not look at it until Friday! I dropped it off first thing that Monday am. They neglected to tell me this fact until afterward. My service guy was terrible, and was subsequently fired shortly after my second tranny failure. Apparently I was not the only person he was rude to.

------------------
Black '00
#2216

 

You've got to tell me who that dealer is. It sounds like Butler body shop, but Butler doesn't have a Ford dealership.

 

Speedin' Bob: By the way, I may have something for you tonite.


[This message has been edited by olefafl (edited 06-06-2001).]

 

Dropped off Big Red at C&G Ford this morning. Only one service writer at the desk, cousin Goober Gump....Uh oh, Gomer is having tooth problems again.

shuffle into loaner vehicle (same POS green v6 mustang "saved" for me, joy), drink WA 2 much coffee WA 2 early.

Call to check on status of repair circa 2:00 pm. Goober utters "yeah, we changed that there cooler under the bumper...."

Me: "Would you hold for a moment?" roll down the window, stick head into 75mph headwind and literally scream mutiple profanities at the top of my lungs. resume normal driving position, roll up window. "ok, please transfer me to the dispatcher."

Dispatcher: please read me the part numbers from for the items the tech is replacing (last year's copy in my lap)

whew, your writer scared me for a second and almost caused me to do a U-ey in the median @ 75mph in my Benzo. bad idea......

later....I receive a call from the sweetest female voice. "Mr. Speedy, your truck is done." Excellent, I'll be there before everyone leaves for their dates with Meister Brau. She laughed.

Upon arrival, sweet miss Daisy (22 year-old daughter of C&G Ford's owner and quite cute.. )
hands my paperwork over and summons porter to bring Big Red around.
Other than the obligatory grease on the sill plate and door trim for which Daisy lovingly cleaned while commenting on how nice my L is, all done and NO SCRATHES this time.

what a way to spend a b-day.

......off to the garage.......

 

Speedin, you have hot mail.

Who is this dealer, you have to tell me so I can go their and watch them "work".