Thanks to a Ford Motor Co. Employee that cares.
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Really Old "Member"
Joined: May 1999
Posts: 1,362
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From: Kennesaw, Ga. USA
Thanks to a Ford Motor Co. Employee that cares.
Try to make it short.
One of our members, who shall go un-named unless he wishes to uncloak himself, really made my day.
He responded to my e-mail address asking me to contact him regarding my post on the flat tire and subsequent struggles with changing out the spare. Gave me his FMC phone number!
I called him, missed him and he called me back at my shop this PM. Spent a half an hour discussing his responsibility as part of a team to devise the best case/benchmark method of making it easy to change tires within certain cost parameters and so on.
All in all, a thoroughly enjoyable and profitable conversation. We discussed the subject in depth and I was very impressed with his dedication to trying to determine how FMC could make this ugly job as painless as possible. BTW, not only on Lightnings, but also the whole range of trucks and SUV's.
Really made my day! Thanks "silent warrior".
Bill
One of our members, who shall go un-named unless he wishes to uncloak himself, really made my day.
He responded to my e-mail address asking me to contact him regarding my post on the flat tire and subsequent struggles with changing out the spare. Gave me his FMC phone number!
I called him, missed him and he called me back at my shop this PM. Spent a half an hour discussing his responsibility as part of a team to devise the best case/benchmark method of making it easy to change tires within certain cost parameters and so on.
All in all, a thoroughly enjoyable and profitable conversation. We discussed the subject in depth and I was very impressed with his dedication to trying to determine how FMC could make this ugly job as painless as possible. BTW, not only on Lightnings, but also the whole range of trucks and SUV's.
Really made my day! Thanks "silent warrior".
Bill
Senior Member
Joined: Jan 2000
Posts: 2,357
Likes: 0
From: Ventura, CA, USA
Repeat after me: "The customer is always right." This is one of the oldest and soundest dictums in business, and it is amazing to me how many businesses fail to adhere to it. Customer service is the key to insuring customer loyalty and repeat sales. In 1972 I bought a Toyota p/u truck. When I needed new wipers the parts guy didn't have them in stock, and gave me a real ration of s*** when I inquired why. I've never bought a Toyota since. Sony refused to replace a $15 cassette recorder case which I damaged, but it was due to poor design. Now I buy Canon and Mitsubishi. I'll bet Sony lost $15,000 worth of my business for that decision. So, I'm delighted to hear that Ford is responsive to customer concerns, as I think they make good products and I would like to do business with them for a long time.