problem with dealer
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Senior Member
Joined: Apr 2003
Posts: 174
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From: central jersey
problem with dealer
truck got a power door lock installed this morning unbder warranty. i dropped the truck off last night. i pick it up and there a 9 inch gouge and a chunk taken out of my front bumper. looks liek someone may have ran ito something like a jack or a lift.anyone ever have a problem like this with a dealer. how did they solve the problem??i meet with someone there tomorrow morning to see how this is gonna work out. they should have to pay for it correct.?? 
Senior Member
Joined: Jun 2004
Posts: 357
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From: Florida
Did you do a "walkaround" your truck with the Service Advisor when you dropped it off? Most dealerships make this a practice (like you sometimes do when you sign for a rental car), and mark the sheet with any cosmetic blemishes. Some dealerships have big signs saying "If your SA doesnt do a walkaround your vehicle and check your fluids, your next oil change is free (ask management for details)" blah blah blah.
Of course, your gouge is going to cost more than some oil change. Anyway, if you didnt do a walkaround, whatever you do, DONT TRY AND FIX / BUFF OUT the gouge! If it looks "fresh" (ie, flakes still there, you know), I would take it in and see what they say. However, you should always do a walkaround with the SA when you drop your vehicle off. Its tough to have them fix something AFTER you've left the lot.
I wish you well in getting them to fix it if they did the damage.
Joe
Of course, your gouge is going to cost more than some oil change. Anyway, if you didnt do a walkaround, whatever you do, DONT TRY AND FIX / BUFF OUT the gouge! If it looks "fresh" (ie, flakes still there, you know), I would take it in and see what they say. However, you should always do a walkaround with the SA when you drop your vehicle off. Its tough to have them fix something AFTER you've left the lot.
I wish you well in getting them to fix it if they did the damage.
Joe
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Senior Member
Joined: Apr 2003
Posts: 174
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From: central jersey
as soon as i pulled out i got home 5 mins later and called the guy that gave me my keys. i told him the story and what not and was like im calling you right now to let u know blah blah. and he said come in in the morning i wanted him to know asap this way he didnt thing i did it liek overnight or something
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Joined: Jun 2004
Posts: 357
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From: Florida
Well Blue, if he said come in, you may be in luck. Hopefully they will make it right. But going forward, ALWAYS do a walk around with the SA next time you turn your keys over to them for ANYTHING.
Best of luck.
Best of luck.
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Joined: Oct 2002
Posts: 2,840
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From: Bridgeport, MI
I hope they take care of you as they should!
I have a co-worker who puts masking tape on the bottom of his ground effects every time he takes it in to see if they hit any thing. He has a Saleen that is just bad azzzz.
Suavy
I have a co-worker who puts masking tape on the bottom of his ground effects every time he takes it in to see if they hit any thing. He has a Saleen that is just bad azzzz.
Suavy
