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Another Ford service rant

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Old Jul 20, 2004 | 04:20 PM
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halflife's Avatar
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From: NY
Another Ford service rant

Ok, just to review,
Blew my engine, took to ford, they had it for 2 weeks, replaced cyclinder head. It was not the cyclinder head so back to Ford for 3 weeks, they call service hotline, service hotline says call field tech, field tech says call service hotline, then tech goes on vacation, another 2 weeks. gets back and they call me for my service records, sent them in 30 minutes, next day they ccall me and tell me they need to replace the motor. 5 days later the truck is ready, so total of 2 months with no truck. Get it back, excited to have a new engine, i look it over and all looks fine, drive it home and there is a ticking noise, I say to myself it all feels good lets break it in a little, take a road trip the next day to Vermont get back and still a noise. Call Ford and they have no loaners for 3/4 weeks and say that I should try to get a ride and drop it off on Saturday. The dealer is 40/50 miles from my house and I could not get a ride. So I call today and they say they can not give me a loaner until they look at the car because of the past situation because they may need a service tech to come down. So now I have to drive 100 miles, miss work, for them to tell me yes your engine is making a noise and we can have you back in here in 3/4 weeks with a loaner...total bull****. so I am running on 4 months with out a properly running truck
 
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Old Jul 20, 2004 | 04:28 PM
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From: Here, There Somewhere in New York
Tom ask if you can bring it by on a weekend and have it looked at....I'm pretty sure they have saturday hours. If they say yes thats fine, then I can follow you out there and bring ya back. No Big deal man


Josh
 
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Old Jul 20, 2004 | 07:11 PM
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Josh you are a good friend and I appreciate the offer. I may take you up on it next week, going away this weekend.
 
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Old Jul 20, 2004 | 07:12 PM
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btw great pic, i will get you my pics eventually...
 
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Old Jul 20, 2004 | 07:55 PM
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From: Here, There Somewhere in New York
no problem man, glad to be a help. this weekend wouldnt be good for me anyway. Just let me know a couple days in advance I'll be more than happy to give ya a hand. Just gimme my damn pictures Let me know.



Josh
 
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