Can tell you all the friggin Predator is no different then a computer part.. It's an electronic device with much the same inners as you would find in your home PC. Regardless DOA electronic stuff's return to manufacturer shipping should not be the responsibilty of the purchaser. The purchaser in good faith pays for a product that arrives in working order and has paid enough already without paying return shipping on a DOA product.
Also, there really is very little chance of the "end user doing something wrong because he is all excited to install" when you talk about the Predator. I guess he could back over it... Anyway,
good will on the manufacturer's part would have driven them to pay for the return shipping rather then causing ill will with the purchaser or risking negative press that could cost the manufacturer and vendors many, many $. In this case not even a sorry by anyone at Diablo Sport was tendered..

 

You have a grasp on what many small business owners learn the hard way. Sometimes bad press, ill will by even one customer can cost you MANY $ in the long haul. Sometimes, actually most always, it is best to follow the customer is always right and do what you need to do to keep him/her happy. In my case the $10.00 is not the big issue with me.. it's actually the response I posted earlier from Diablo Sport that has me concerned. Geeez, even a we're sorry this has happened to you, sorry we shipped a defective product ... anything would be better then the who gives a frigg response I got from Diablo Sport -sales-. This issue would not even be aired here had Diablo Sport even said "we regret" or anything. It's the point as $10 is chump change to me.

 

I am in hopes that this thread will die at this point. I mean no ill will toward Diablo Sport. I appreciate having the Predator! A great tool that was long overdue. Slicker then chitttt.. For years I flashed modems and such but to flash my L has been a hoot.

 

The main thing is it's Working and your good to go,
CONGRATS BILL

 

You are absolutely right! That whole Predator thing not working had me in a tizzy so to speak....... Well, yes, up and running! yahooooooooooooooooooooooo

 

Would you mind posting what you actually sent DiabloSport? I'm somewhat questioning your manner of tone in the subject of the email complaint. Why couldn't you just call them and discuss the issue with them in person instead of resorting to emails? Surely you understand that words conveyed in email can often be mistaken without actually having the opportunity of getting an accurate assumption of the one another's emotions, which voice, whether through phone or in-person, can so easily give.

Did you ever reply back to his questions concerning who your dealer was and if they assisted you in the replacement unit? It is unfair of anyone to not finalize discussion with the other party involved in a situation, while then resorting to making an initial private issue completely open to the public, without first giving each other the chance to exhaust possible options that could result in satisfaction for both parties. Further talks beforehand could have given you ultimate satisfaction, or at least some resolve, but I'm not so sure now.

 

 

Well, I disagree with you on that one. The customer is wrong most of the time. I'm not going to kiss someones *** or give them what isn't fair. I have plenty of business and have been in business awhile now.

 

I realize your main goal is to just help everone out and i am sure your comforting word made him fell better.

is this your view and do JJ and JLP share your view on this?

 

wow.........

just read thru this and just want to add that Iam glad it's all good now for you billarf. While I agree they should have just refunded the shipping, more or less, for just good customer relations. Especially, a new product just coming to market.

Do you wonder that the manufactor knew there where problems with the first shipments? Maybe thats why they sent a new unit, and would test at a later date?
Just fonder for thought

Glad its working for you now

 

I would like to know what kind of business you are in, so I can be sure that I never buy anything from you!