Sirius has bad customer service
#2
#4
Originally Posted by cehowardf150
Just want to comment, that the first 6 months is NOT FREE!!
We paid $195 for that option, that what it states on the sticker.
I also would like to extend mine. You might just be catching some bad operators. That happens sometimes.
We paid $195 for that option, that what it states on the sticker.
I also would like to extend mine. You might just be catching some bad operators. That happens sometimes.
#6
I spent some time on the phone argueing some of the same points. 6 mo. free service etc. I added another reciever and they tried to also bill me for the first 6 mo. too. I called to complain and got Hadji on the phone who was brain dead. I finally got tired of the communication failure and asked for an english speaking employee. He wouldn't transfer me so I hung-up and called back. I got a nice young lady in nova scotia who spoke our language and wanted to help. i read her both the window sticker and serius card that came with the truck and in a matter of minutes all was corrected. My cc was credited and all discounts were applied(both accounts). If I hadn't of called to start the other reciever they would have never had a card #, none was requested when i first activated my ford radio. So If you don't want billed later, refuse to give them a cc# for your free period
Things to watch out for: They will try to start your activation on the day your truck was built(not delivered).Don't accept that. If they have a cc# they will auto bill you after the first 6 mo. unless you upgrade. The people at serius and Ford didn't do a very good job of training their staff regarding this free service. Also create an account online so you can watch your account and also have online listening capability.
Things to watch out for: They will try to start your activation on the day your truck was built(not delivered).Don't accept that. If they have a cc# they will auto bill you after the first 6 mo. unless you upgrade. The people at serius and Ford didn't do a very good job of training their staff regarding this free service. Also create an account online so you can watch your account and also have online listening capability.