I wasnt sure where to place this post but here go's...

I just made my first order on Rockauto.com today as suggestd from many members on many different automobile sites I am a member of including recently on this site.

Things I observed on their site...
1) No contact phone number
2) No address
3) Charge for shipping (no free shipping no matter how much spent)

I know that many folkes buy from them, so they must be reputable, good at handling any parts problems or returns that need to be done.

I usually use eBay (since about 2009) and recently have had good service through Amazon. One thing that has stood out from Amazon is that their shipments usually arrive within 2 business days.

Question: has anyone had an unpleasant experience with Rockauto?

Thank You

 

I have ordered parts from them many times. Excellent service in my opinion. Sometimes, it is a little hard to determine exactly what to buy because the description is a little lacking.

You can get counterfeit chinese parts on ebay and amazon. Don't know if you can at rockauto?

 

RockAuto, LLC Corporate Headquarters, 6418 Normandy Lane, Suite 100, Madison, WI 53719

1-608-661-1376

However, that's not a customer service number. All support is handled online at service@rockauto.com.

 

For factory OEM parts, there are several Ford dealers that sell parts at a discount. The one I use is tascaparts.com. The same coil that you paid $55 for is $44 there.

 

I ordered 4 of the Denso Coils off Rockauto, along with a set of spark plugs (cancelled the walmart spark plug order) and a couple of Fuel Injector Connectors.
I figure this rig needs a fresh tune-up.
I have also noticed the some rubber vacuum type hoses in the engine bay are Very Old so I am going to look into what each one is called so I can order new ones.

Would you have a site that shows the 2001 f150 5.4l Engine Bay with all the parts Named? (every single part in the engine bay)
I tried to find a picture online of what I am looking for but haven't found one yet.

 

Yes, like glc go to Tasca Ford Parts. They have exploded diagrams.