I had the flight recorder hooked to my truck a couple of weeks ago. I dropped the recorder off at the dealer and they were supposed to call me to let me know what is wrong. They did, they said it was a possible transmission problem. Well, I went back a week or so ago and asked them whats up cause I hadn't heard anything in a week. My service advisor said the mechanics mom was ill and he would let me know. I recieved a response from Ford about the Lemon Law notification I sent them. They want a final repair opportunity. I took the truck back to Ford and no one knew anything about the response. I went and talked to my salesman, a great guy, and he called back to the service manager and told him I was irrate. The service manager met with me and listened to my whole story start to finish. He is a new service manager, the old one was fired. He looked up my trucks history at his desk and said " all that was done was a bunch of tests". He assured me he would be involved in it from now on and something was gonna be done. He came out and looked at the truck in the parking lot and I demonstrated the rough idle and how any electrical imput made the truck die down. He agreed that it did not run right. He also asked if he could drive it himself while it is in and I said sure. This is their final repair attempt and I truly hope they can fix it. It sucks buying a truck that you really wanted and it not run right. And having to go through this really sucks.

Sorry about the long post.

 

He also told me there was never any trouble with the transmission. That must have been the service writer trying to stall for time.

 

Well seacrow, looks like you may FINALLY get the satisfaction you deserved all along! The new service manager sounds like he really will make his best effort toget this fixed for you! I can understand your frustration & aggravation w/this but hang in there - I think the light at the end of the tunnel just got a lot brighter for you! Good luck!

 

Just hope that light is not an oncoming train!

 

I hope you get your truck fixed. Just dont go selling it and buying a chevy.

 

ive been reading your post about your problems, and always wondered why that guy was still around. looks like you will be getting it solved soon. good luck

 

They called today to set up an appointment. Tomorrow at 8 am it returns to the dealer. Thanks for all of the support. I know this story is boring. I try to talk to my wife but she is in love with her Toyota Highlander and doesn't want to hear any of this.

 

Sorry to hear that your plight continues.

Don't go too easy on them just cause there is a new guy in charge. Obviously, the incomptetency runs deep in the organization or you wouldn't have been told so many lies all this time.

 

I assure you this is not boring. In fact I'll bet there are some at the edge of the seat waiting to see what happens next. You know why? Because we all drive Ford trucks too. If we drove Toyotas it would be boring.

Tom

 

Hey seacrow, want to make it real interesting? Post the dealers name, phone number, and if they have one, an e-mail address.

 

whitengray, I am not angry enough to do that just yet. I bet it would be interesting though.

 

I hope it does finally get fixed this time!! You shouldn't have had to go through all this to begin with. Pick another dealer if you're confident enough to buy another Ford as your next truck.,,,,98

 

had the same kinda issue with my dealer. my seat covers ripped cause of improper instalation. this started in 4/01. today they still aren't fixed. i got the service manager involved when i had my small claims court form filled out. best $15 bucks spent yet. i get estimates and whatever it takes a shop to do to fix is what they award. if they don't show up, you win by default. I am getting pised off about this, i have to get the parts and install them myself for it to be done right. they don't even know the correct parts to order most of the timeand i have to do my own follow up. i feel your pain. email me and i will give you the dealer name and number.

btw, oil changes take 2 dats to get done. now i do it my self. all they care about is selling the cars/ trucks. they never care about the service department.

 

Stopped by there today to get an important document out of the truck. It is still in the same place it was when I brought it there yesterday. They have 10 days to fix it or I will most likely win the lemon law arbitration. Oh well, I wait again.

 

Just be sure and NOT remind them that they only have 10 days!