contacted the moving company and faxed the 2 estimates for repair. told they have to have a claims meeting to review and that happens once a week. then after that they would let me know. i purchased the extra insurance for the move and it clearly states that if it is damaged they have to repair or replace it to the original condition. they are pissing me off. i am giving them a couple days and then a letter to the principal owner of the company and then bad mouthing them on every internet sight that has anything to do with moving.

 

wow that mature? take it to the police department.

 

yea i would have accidentally misplaced a few bullets in their direction when they opened the door and backed the truck off

 

i guess i am a little slow since i do not understand that comment at all?

 

Wow thats mature.


any better

 

no, not better. whats mature?

 

I think he has a problem with you putting it on the internet for some reason. I say post the company name, where their located, who you delt with on the phone, the peoples names that you can remember who picked everything up, and the rep that got you to sign with them. Even if you didn't buy insurance they messed up so they should take care of it, a good company would do that, but you even paid extra to have everything insured so there should be no questions at all and no meeting they should just say have it fixed and send us the bill.

 

They have held up their end. the insurance stated "if it is damaged they have to repair or replace it to the original condition." and so they are? where in the insurance does it state they would have a replacement vehicle for you? now if it is in there, then obviously im wrong. but you have simply expected it. why? because they screwed it up? thats not how it is. also you stated "thats the only company that would do it. i asked the other movers that we got quotes from and they said no. now looking back not sure if their reason was for legal reasons or to much of a chance for damage." its not because of legal reasons, its because of stuff like this happens. common since says if only 1 company will do it out of many, there is a reason behind it. Im sure there are ways you could have avoided it. checking the trailer once they are leaving? maybe even talking to the guys? idk that usually doesnt help. Or maybe even spending the extra bucks for a car hauler. Its all in the paperwork you signed.

 

i looked at the car carrier option, but when they said they would put it in with my household goods on a closed container i thougt that would be perfect. it would be protected and arrive at the same time.

when they were loading in NJ there was nothing on the side of the truck because there was what they call overflow. that is another term for them missing the estimate on the size of the truck for the amount of stuff. and thats after i had the guy come again the day before the move to recheck and he still sent to small of a truck. when they were closing the doors they tried to put a mattress in a box against the back of the pickup and close the trailer doors. i told them to get it off since it would scratch the painted bumper. they took it off and closed the doors. since it was begining to rain the driver and i went into the house to go over the payload paperwork. while we were in there one of them must have opened the door and loaded against the side of the truck.

when i contact the claims person he said it would be a week before they would have a meeting about the damage and then 30 days before i would get a decision. i just called him and he said they were sending an adjuster out to look at it in the next 48 hours.

i never said i wanted the truck replaced. i said i wanted a vehicle to use while mine is in the auto body shop. they thru ignorance and negligance damaged mine, while should i be inconvenienced because of it.

to top it off this cost more to ship it this way than by car transport.

i will post details of company etc if they dont do the right thing.

 

Thats exactly why they should give him a vehicle to drive while his is in the shop. Would his truck be in the shop getting paint repaired if they had not scratched it? No it wouldn't, so they should man up and supply him with a rental while his truck is being repaired from their screw up.

 

thank you.

now convincing them will be another challenge.

and to top it off they still have not delivered all my stuff. there are a few items coming down the end of next week.

 

I disagree. it wasnt their screw up. he paid to have it all shipped together in one truck. he didnt check it before he left because he was afraid of the rain. did he specify to move the box spring to another part of the trailer? if so then your right. However i doubt he did. they should man up and supply him with a rental why? why would they spend their extra money because something happend. he signed the insurance stating "if it is damaged they have to repair or replace it to the original condition." where in that does it say they will provide a rental?

However projectmech i guess since your stuff was damaged no matter wwhat your right.

"to top it off this cost more to ship it this way than by car transport." wow. so let me get this straight. you spent MORE money to have it all shipped together, which it didnt, so you wouldnt have to use a car hauler. However your truck is damaged on the trip. so you try to find a legal reason they couldnt ship it, after you spent plenty of time finding the one company that would ship it all together, which they still didnt. am i getting all this correct? Idk, i guess its just me. you probobaly could have drove one down, flew back and brought the other one down, had all your stuff arrive at once, not have any down time, and still cost the same or less, with no down time.

just my 2 cents.

 

i looked into driving the 150 down and towing the car. to rent the trailer it would be 600. gas another 250. since i just had some serious back surgery i would not be able to do much of the driving so i would have to have my wife go with me, return air fare would be 600 for 2. plus the time that we did not have and some one to watch our kids for 2 days. so the towing driving would not make sense. we also have a leased suv that we put the 2 dogs and 3 kids in to drive down in. they would not have all fit in the pickup for an 18 hour drive.

i looked into car transports but was concerned about damage. i got 3 quotes for moving my household stuff. two said they would not move or were not equipped to move vehicles. i did not search out a company to move the vehicles and household. the third said they would and moving the vehilces was 300 more than a transport. they estimated and assured me it would all fit. i even had the guy come out the day before the move and walk thru the house and he still said it would fit on the 48 ft truck.

if they had judged it right and brought a 53 ft truck it would have worked. it is not my fault that there is "overflow".

like i said i was there when they closed and secured the doors of the truck and was in the rain that i am not afraid of. we went in the house to do the paperwork because the paper would have gotten wet in the rain. make sense? while we were in the house and unable to see the truck one of the movers slid some headboards in on the side of the pickup.

the reason i am looking to see if it was legal to transport a vehicle with household goods is because they are not cooperating with getting my truck repaired. i want some leverage to force them to do what they should be doing anyway. and i do not want or expect a new truck.

if they are stupid, negligant or ignorant and damaged my truck in such a way that it was not an accident i nor anyone i have spoke with feel that i should be without a vehicle for the time it takes to fix it. you are correct it does not say they have to provide me with a rental.

there was no moving the box spring to another part of the truck as it was filled. so we still have that and what would have filled another 7 feet of trailer coming. that is why it was stupid to have put the items between my truck and the trailer. nothing was gained by that since another truck still has to come here.

 

They told him it would all fit in the smaller truck, it didn't and not only did it not fit some dumb *** thought leaning a headboard against the side of the truck would be fine, how is that not their fault? The reason they should supply him with a rental when it wasn't in the contract is because he did pay extra for insurance and a good company corrects a mistake and keeps the customer happy. Because of their mistake he is without a truck for a few days so they should provide him with transportation until his truck is back and in the same condition as it was before the damage. It wouldn't matter if he saw them place the headboard next to the truck or not (other than he would be dumb also) and did not ask them to move it, they are supposed to be professionals and they should know that putting something against a vehicle while hauling it will scratch the paint.

 

Look being a part time truck broker, working for publix, and a part owner of a trucking company with a fleet of 40 i know what keeping your customers happy means. but there is also a point where you can only lose so much. Im not saying you go back on your policy, obviously you cant do that, but you do what you HAVE to do and thats it. i hate to say that but with the way the economy is right now, you just have to understand it. i doubt they will go the extra mile and get a rental. Money is everything. you may think o its poor business. Do you really think losing a customer will hurt them? its just one of those things you have to deal with, and again trust me, i understand the give or take game.


Im done here. Its two against one. You all are playing the pity game while im using common since and business skills.