Customer Service
#1
11-08-2000, 06:31 PM
Join Date: Oct 2000
Location: Midlothian, Virginia
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Customer Service
Anyone have an e-mail address for Ford customer service? I called the 800 # and was told I would get help($) in repairing my leaking rear window, but I needed to take it to the dealership first. Called them to set up an appointment and was told they could not help me because of truck age(1997) and mileage(58k). I have only had the truck a month and the guy I bought it from said it leaked while he had it but Ford was not able to find the problem. Of course, I was told there was no record of the truck coming in for this problem while it was under warranty.
Called the 800#, talked to the same guy, said he was sorry but he could not override what the dealer said. He said because I bought it used I don't have a relationship built up with the dealership. They would be more likely to help me if I had bought it there, regardless of age & mileage. Glass shop wants $400 to fix. Any suggestions?
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97 XLT SUPERCAB 4X4 FLARESIDE 4.6L: AUTO, OFFROAD PACKAGE, 3.55 LS, TOWING PACKAGE, SILVER FROST
Called the 800#, talked to the same guy, said he was sorry but he could not override what the dealer said. He said because I bought it used I don't have a relationship built up with the dealership. They would be more likely to help me if I had bought it there, regardless of age & mileage. Glass shop wants $400 to fix. Any suggestions?
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97 XLT SUPERCAB 4X4 FLARESIDE 4.6L: AUTO, OFFROAD PACKAGE, 3.55 LS, TOWING PACKAGE, SILVER FROST
#2
11-09-2000, 09:32 AM
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Join Date: Aug 2000
Location: Hutchinson, Kansas, USA
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Wow $400! I bought my truck at 77,000 miles and noticed the same thing the first time it rained. Went to the Ford dealer (not where I bought it) and they tried to get me a new window for free, but it didn't happen. They referred me to a local glass shop, and he told me he'd fixed a few of them. Charged me $50 to pull the window and ?caulk? around it & I guess into the crack that these windows get in the frame. It doesn't leak! (yet 
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'97 F-150 Lariat Ext. Cab 4X4
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'97 F-150 Lariat Ext. Cab 4X4
- White/Silver, 4.6L, Auto.
- Tinted Windows/Bedmat/Toolbox/Lund Bug Deflector/Ventvisors/Extra Horns (sounds like a '70s Lincoln)
- 265/75/16 BFGoodrich on polished 16x8 AR-136's
- Cat-back Dual Exhaust (Straight pipes with big chrome tips)
- Polar Bear Grille Guard
#3
11-09-2000, 09:29 PM
Banned
Join Date: Jul 2000
Location: Collierville,TN,Confederate States of America |><|
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I am trying to devise a way to fix mine myself.
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'97 F-150 XLT Clearcoat Red
4x2
4x4 wheels
Stepside, K&N, bedliner
32inch tires,flowmaster
tint, matching ford sticker
5spd fully loaded, hidden hitch
new spark plugs
Comming soon:
spark plug wires,leveling kit,toolbox,
bed rails,push bar, CB with whiplash,
clear corner lenses,brush guard, blackouts,
edlebrock shocks, hypertech, K&N induction system,KC highlighters,
bed xtender, BOSE audio or infinity gold, disc changer,
side steps, dixie horn, white faaced gauges, and those small fender flares some 4x4's have,
matching boddy color of course, and some of those door guards,ventshade visors, power pulleys, that is all
i can think of right now
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'97 F-150 XLT Clearcoat Red
4x2
4x4 wheels
Stepside, K&N, bedliner
32inch tires,flowmaster
tint, matching ford sticker
5spd fully loaded, hidden hitch
new spark plugs
Comming soon:
spark plug wires,leveling kit,toolbox,
bed rails,push bar, CB with whiplash,
clear corner lenses,brush guard, blackouts,
edlebrock shocks, hypertech, K&N induction system,KC highlighters,
bed xtender, BOSE audio or infinity gold, disc changer,
side steps, dixie horn, white faaced gauges, and those small fender flares some 4x4's have,
matching boddy color of course, and some of those door guards,ventshade visors, power pulleys, that is all
i can think of right now
#4
11-09-2000, 10:36 PM
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Join Date: Apr 2000
Location: Canada
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Get the handy man's secret weapon, duct tape!
Remember if the woman don't find you handsom, they might as well find you handy!
Red/Green show (stupid little show)
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+--Visit Cooltrucks.net--+
When passenger of foot heave in sight, tootle the horn. Trumpet him melodiously at first, but if he still obstacles your passage then tootle him with vigor.
+--1997 XLT 4x4, Manual with a V6!--+
Remember if the woman don't find you handsom, they might as well find you handy!
Red/Green show (stupid little show)
------------------
+--Visit Cooltrucks.net--+
When passenger of foot heave in sight, tootle the horn. Trumpet him melodiously at first, but if he still obstacles your passage then tootle him with vigor.
+--1997 XLT 4x4, Manual with a V6!--+
#5
11-09-2000, 10:50 PM
Senior Member
Join Date: Jul 1999
Location: Southern Illinois
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the red/green show maybe stupid but its funny.
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1999 XL, 2WD, standard cab, short bed, sport package, nascar package, bright red, V-6, 5 speed, Rockford Fosgate CD player, Pioneer 6x8. class 3 hitch, fog lights, Black Rhino Lining
http://www.geocities.com/bassbuster/truck.html
I like to hang out at http://www.cooltrucks.net
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1999 XL, 2WD, standard cab, short bed, sport package, nascar package, bright red, V-6, 5 speed, Rockford Fosgate CD player, Pioneer 6x8. class 3 hitch, fog lights, Black Rhino Lining
http://www.geocities.com/bassbuster/truck.html
I like to hang out at http://www.cooltrucks.net