Computer Guys - HELP I need a boot CD
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Technical Article Contributor
Joined: Oct 2005
Posts: 1,616
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From: Concordia, MO
Computer Guys - HELP I need a boot CD
I have a Sony Viao computer that I bought around 2003 that seems to be on it's last leg.
Everything works ok but it needs cleaned up really bad.
I want to wipe out the hard drive and reinstall windows XP on it. Which is what it originally had and still does.
I can't find the original Windows CD that I need to re install windows.
Can't I download a new one somewhere?
I went to the Sony website but they don't even have this model number listed anymore.
It's a Sony Viao PCG-9J2L
Everything works ok but it needs cleaned up really bad.
I want to wipe out the hard drive and reinstall windows XP on it. Which is what it originally had and still does.
I can't find the original Windows CD that I need to re install windows.
Can't I download a new one somewhere?
I went to the Sony website but they don't even have this model number listed anymore.
It's a Sony Viao PCG-9J2L
Thread Starter
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Technical Article Contributor
Joined: Oct 2005
Posts: 1,616
Likes: 0
From: Concordia, MO
Holy crap I almost broke my work laptop after going thru this "Sony Online Chat Support"
what a crock of crap!!!!!
Check this out.
what a crock of crap!!!!!
Check this out.
user Eric Fuehring has entered room
analyst Cory_ has entered room
Cory_> Hi Eric. Welcome to Sony Online Support. I'm Cory. Please allow me a moment to review your concern.
Cory_> Thank you for waiting, Eric. I'm sorry for the inconvenience you are experiencing as the Computer is not working normally and it is infected with the Virus. I'll be glad to assist you with this.
Cory_> May I know the model # of the Computer?
Eric Fuehring> PCG-9J2L
Cory_> The specific model # that's either above the keyboard on either side, on the hinge or around the frame of the LCD display.
Cory_> It will start with 'PCG' or 'VGN' followed by alphabet and then number.
Eric Fuehring> PCG-9J2L
Cory_> Are you using the same Computer to chat with me?
Eric Fuehring> No I'm using a differnt computer
Cory_> I'll be happy to provide a link with an image to help you locate the specific model #.
Cory_> When you receive the link please click on it to open the page and let me know if you are able to view it.
Cory_> http://esupport.sony.com/EN/info/prodinfo/nb-info.html
Eric Fuehring> Don't you see the model number I'm sending you?
Eric Fuehring> PCG-9J2L
Eric Fuehring> that is the model number. it's a fairly old computer
Cory_> It will start with 'PCG' or 'VGN' followed by alphabet and then number.
Eric Fuehring> are you a freaking computer or somehting?
Eric Fuehring> is this a real person???
Cory_> Eric, I am for real.
Eric Fuehring> ok. do you see that I am giving you the model number?
Cory_> It is required to provide the exact model model # of the Computer.
Eric Fuehring> that is the number!
Eric Fuehring> are you trying to tell me that that number is invalid?
Cory_> Please click on the start command and then click on the Run command.
Cory_> Then type msinfo32 in the Run command.
Eric Fuehring> Ok you know I'm not on the computer I am having problems with right now right?
Eric Fuehring> I don't have the sony viao in front of me right now. this morning I wrote the model number down. PCG-9J2L
Cory_> Eric, it is required to know the model # whether the Computer is having the VAIO Recovery to reinstall the Operating System.
Eric Fuehring> this is automated isn't it./
Eric Fuehring> a person would realize that I am trying to give you the model number but you don't understand it
Cory_> Eric, I am truly sorry for the difficulties in providing the exact model # of the Computer.
Eric Fuehring> yep your a computer not a person.
Eric Fuehring> thanks for this terrific "help:
Cory_> Eric, I am for real.
Eric Fuehring> If you are for "real" type Obama will be our next president.
Eric Fuehring> oh i guess your not coded to answer questions like that
Cory_> Eric, may I know the Operating System installed in the Computer?
Eric Fuehring> xp
Cory_> Please restart the Computer and press F10 key and then check whether you are able to access the VAIO Recovery Wizard.
Eric Fuehring> what is your name
Cory_> If not it is shipped with the Recovery CDs to install the preinstalled Operating System.
Cory_> I am Cory.
Eric Fuehring> i lost the CD
Eric Fuehring> I NEED A NEW ONE!!!!!!!!!!!!
Cory_> Did you purchase the Recovery CDs from our Direct Accessories and Parts Center?
Cory_> The Recovery CDs contain the preinstalled Operating System, Sony Application Software and the Drivers supplied with the Computer.
Eric Fuehring> NO!!!!!!!! I HAVE ASKED YOU WHERE I COULD GET A NEW CD AND YOU JUST KEEP BLABBING ABOUT OTHER CRAP!
Eric Fuehring> THAT'S GREAT WHERE CAN i GET ONE?
Cory_> I suggest that you contact our Direct Accessories and Parts Center at 1-800-488-7669 to get the Recovery CDs.
Cory_>
The hours of operation are as follows:
7:00 am to 9:00 pm Monday through Friday, Central Time.
8:00 am to 6:00 pm on Saturdays, Central Time.
11:00 am to 5:00 pm on Sundays, Central Time.
Eric Fuehring> HOW MUCH ARE THEY?
Cory_> This is a toll free # available at the above timings.
Cory_> Before that you need to give the valid model # to get the Recovery CDs.
Cory_> The exact cost information for the Recovery Discs is currently not available online.
Cory_> Eric, It may cost about $12 to $25.
Eric Fuehring> So, I will ask you again.....are you telling me that PCG-9J2L is not a good model number for a Sony Viao Laptop circa 2003 or so?
Cory_> Yes, Eric.
Eric Fuehring> that wan't so hard was it.
Cory_> The model # starts with the 'PCG' or 'VGN' followed by alphabet and then number.
Eric Fuehring> in fact that is a good number. It's just too old and you don't have it in your database anymore.
Eric Fuehring> you are a person aren't you
Cory_> Yes, Eric.
Cory_> I'm a person.
Eric Fuehring> yea right
analyst Cory_ has entered room
Cory_> Hi Eric. Welcome to Sony Online Support. I'm Cory. Please allow me a moment to review your concern.
Cory_> Thank you for waiting, Eric. I'm sorry for the inconvenience you are experiencing as the Computer is not working normally and it is infected with the Virus. I'll be glad to assist you with this.
Cory_> May I know the model # of the Computer?
Eric Fuehring> PCG-9J2L
Cory_> The specific model # that's either above the keyboard on either side, on the hinge or around the frame of the LCD display.
Cory_> It will start with 'PCG' or 'VGN' followed by alphabet and then number.
Eric Fuehring> PCG-9J2L
Cory_> Are you using the same Computer to chat with me?
Eric Fuehring> No I'm using a differnt computer
Cory_> I'll be happy to provide a link with an image to help you locate the specific model #.
Cory_> When you receive the link please click on it to open the page and let me know if you are able to view it.
Cory_> http://esupport.sony.com/EN/info/prodinfo/nb-info.html
Eric Fuehring> Don't you see the model number I'm sending you?
Eric Fuehring> PCG-9J2L
Eric Fuehring> that is the model number. it's a fairly old computer
Cory_> It will start with 'PCG' or 'VGN' followed by alphabet and then number.
Eric Fuehring> are you a freaking computer or somehting?
Eric Fuehring> is this a real person???
Cory_> Eric, I am for real.
Eric Fuehring> ok. do you see that I am giving you the model number?
Cory_> It is required to provide the exact model model # of the Computer.
Eric Fuehring> that is the number!
Eric Fuehring> are you trying to tell me that that number is invalid?
Cory_> Please click on the start command and then click on the Run command.
Cory_> Then type msinfo32 in the Run command.
Eric Fuehring> Ok you know I'm not on the computer I am having problems with right now right?
Eric Fuehring> I don't have the sony viao in front of me right now. this morning I wrote the model number down. PCG-9J2L
Cory_> Eric, it is required to know the model # whether the Computer is having the VAIO Recovery to reinstall the Operating System.
Eric Fuehring> this is automated isn't it./
Eric Fuehring> a person would realize that I am trying to give you the model number but you don't understand it
Cory_> Eric, I am truly sorry for the difficulties in providing the exact model # of the Computer.
Eric Fuehring> yep your a computer not a person.
Eric Fuehring> thanks for this terrific "help:
Cory_> Eric, I am for real.
Eric Fuehring> If you are for "real" type Obama will be our next president.
Eric Fuehring> oh i guess your not coded to answer questions like that
Cory_> Eric, may I know the Operating System installed in the Computer?
Eric Fuehring> xp
Cory_> Please restart the Computer and press F10 key and then check whether you are able to access the VAIO Recovery Wizard.
Eric Fuehring> what is your name
Cory_> If not it is shipped with the Recovery CDs to install the preinstalled Operating System.
Cory_> I am Cory.
Eric Fuehring> i lost the CD
Eric Fuehring> I NEED A NEW ONE!!!!!!!!!!!!
Cory_> Did you purchase the Recovery CDs from our Direct Accessories and Parts Center?
Cory_> The Recovery CDs contain the preinstalled Operating System, Sony Application Software and the Drivers supplied with the Computer.
Eric Fuehring> NO!!!!!!!! I HAVE ASKED YOU WHERE I COULD GET A NEW CD AND YOU JUST KEEP BLABBING ABOUT OTHER CRAP!
Eric Fuehring> THAT'S GREAT WHERE CAN i GET ONE?
Cory_> I suggest that you contact our Direct Accessories and Parts Center at 1-800-488-7669 to get the Recovery CDs.
Cory_>
The hours of operation are as follows:
7:00 am to 9:00 pm Monday through Friday, Central Time.
8:00 am to 6:00 pm on Saturdays, Central Time.
11:00 am to 5:00 pm on Sundays, Central Time.
Eric Fuehring> HOW MUCH ARE THEY?
Cory_> This is a toll free # available at the above timings.
Cory_> Before that you need to give the valid model # to get the Recovery CDs.
Cory_> The exact cost information for the Recovery Discs is currently not available online.
Cory_> Eric, It may cost about $12 to $25.
Eric Fuehring> So, I will ask you again.....are you telling me that PCG-9J2L is not a good model number for a Sony Viao Laptop circa 2003 or so?
Cory_> Yes, Eric.
Eric Fuehring> that wan't so hard was it.
Cory_> The model # starts with the 'PCG' or 'VGN' followed by alphabet and then number.
Eric Fuehring> in fact that is a good number. It's just too old and you don't have it in your database anymore.
Eric Fuehring> you are a person aren't you
Cory_> Yes, Eric.
Cory_> I'm a person.
Eric Fuehring> yea right
Senior Member
Joined: Feb 2007
Posts: 3,329
Likes: 0
From: Native New Yorker
LOL now thats sum funny sheet, thats like when you call for support and you know that their in india and they say their name is "CHIP" or "DANNY" with a heavy indian accent.............yeah okay chiparoo
Thread Starter
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Technical Article Contributor
Joined: Oct 2005
Posts: 1,616
Likes: 0
From: Concordia, MO
I'm telling you that couldn't have been a person. It had to be a computer programed to answer questions. If it was a person it was the dumbest one I ever met.........
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Thread Starter
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Technical Article Contributor
Joined: Oct 2005
Posts: 1,616
Likes: 0
From: Concordia, MO
Holy crap it was a real person!!!
I tried again and got much better results.
I tried again and got much better results.
user Eric has entered room
analyst Bradley_ has entered room
Bradley_> Hi Eric. Welcome to Sony Online Support. I’m Bradley. Please allow me a brief moment to review your concern.
Eric> Hi Bradley how are you today?
Bradley_> I'm doing well, thank you.
Eric> Well I was hunting this moring and got shot in the leg with a high powered rifle. On top of that my computer is acting up again.
Bradley_> Thanks for waiting, Eric. I’m sorry for the inconvenience you’re experiencing as the Computer is affected by Virus. I will be glad to assist you with the information to perform a System Recovery in the Computer.
Eric> that would be great
Bradley_> Eric, I'm really sorry for the accident.
Bradley_> Eric, PCG9J2L is the Hardware Model #, please locate the specific Model #, that's either above the keyboard on either side, on the hinge or around the frame of the LCD display.
Eric> I see. I must have written down the wrong thing this morning and I don't have the Sony Laptop infront of me right now.
Bradley_> Okay, Eric, It is required to perform a System Recovery in the Computer to remove any viruses from the Computer.
Bradley_> Are you using the XP Operating System in the Computer?
Bradley_> A System Recovery erases the Hard Drive and reinstalls the Software that originally came on the Computer.
Eric> Yes that's exactly what I want to do
Eric> but I don't have the original windows CD anymore
Eric> yes I have XP and that's what was originally on it
Bradley_> Eric, VAIO Computers are shipped with a hidden Partition in the Hard Drive of the Computer, which is called Recovery Wizard in the XP Operating System and Recovery Center in the Vista Operating System.
Eric> can I download the files i need from somewhere and burn it to a disk.
Eric> I see
Bradley_> You can use this Recovery Partition to create the Recovery Discs for the Computer as well as a System Recvoery in the Computer.
Eric> So your saying that I don't need a CD then right?
Eric> Sweet thanks for the help!
Eric> Sorry about the "shot my leg thing"
Bradley_> Yes, this Recovery Parition contains the preinstalled Operating System, all the Applications and the Drivers shipped.
Eric> I was trying to chat with "Chad" before and I was convinced that I was talking to a computer programed to answer frequently asked qutestions.
Bradley_> Eric, I’m sorry for the inconvenience you’re experiencing with the previous chat session.
Bradley_> Eric, it is required to restart the Computer to access the Recovery Wizard of the Computer.
Bradley_> Eric, it is required to restart the Computer and press the F10 key to access the Recovery Wizard of the Computer.
Bradley_> I'm sorry for the typo.
Eric> I'll do that. You have been great. Tell them to fire "Chad" and give his wages to you. Thanks again.
Bradley_> You're welcome.
Bradley_> Is there anything else I may assist you with today?
Eric> nope thanks
analyst Bradley_ has entered room
Bradley_> Hi Eric. Welcome to Sony Online Support. I’m Bradley. Please allow me a brief moment to review your concern.
Eric> Hi Bradley how are you today?
Bradley_> I'm doing well, thank you.
Eric> Well I was hunting this moring and got shot in the leg with a high powered rifle. On top of that my computer is acting up again.
Bradley_> Thanks for waiting, Eric. I’m sorry for the inconvenience you’re experiencing as the Computer is affected by Virus. I will be glad to assist you with the information to perform a System Recovery in the Computer.
Eric> that would be great
Bradley_> Eric, I'm really sorry for the accident.
Bradley_> Eric, PCG9J2L is the Hardware Model #, please locate the specific Model #, that's either above the keyboard on either side, on the hinge or around the frame of the LCD display.
Eric> I see. I must have written down the wrong thing this morning and I don't have the Sony Laptop infront of me right now.
Bradley_> Okay, Eric, It is required to perform a System Recovery in the Computer to remove any viruses from the Computer.
Bradley_> Are you using the XP Operating System in the Computer?
Bradley_> A System Recovery erases the Hard Drive and reinstalls the Software that originally came on the Computer.
Eric> Yes that's exactly what I want to do
Eric> but I don't have the original windows CD anymore
Eric> yes I have XP and that's what was originally on it
Bradley_> Eric, VAIO Computers are shipped with a hidden Partition in the Hard Drive of the Computer, which is called Recovery Wizard in the XP Operating System and Recovery Center in the Vista Operating System.
Eric> can I download the files i need from somewhere and burn it to a disk.
Eric> I see
Bradley_> You can use this Recovery Partition to create the Recovery Discs for the Computer as well as a System Recvoery in the Computer.
Eric> So your saying that I don't need a CD then right?
Eric> Sweet thanks for the help!
Eric> Sorry about the "shot my leg thing"
Bradley_> Yes, this Recovery Parition contains the preinstalled Operating System, all the Applications and the Drivers shipped.
Eric> I was trying to chat with "Chad" before and I was convinced that I was talking to a computer programed to answer frequently asked qutestions.
Bradley_> Eric, I’m sorry for the inconvenience you’re experiencing with the previous chat session.
Bradley_> Eric, it is required to restart the Computer to access the Recovery Wizard of the Computer.
Bradley_> Eric, it is required to restart the Computer and press the F10 key to access the Recovery Wizard of the Computer.
Bradley_> I'm sorry for the typo.
Eric> I'll do that. You have been great. Tell them to fire "Chad" and give his wages to you. Thanks again.
Bradley_> You're welcome.
Bradley_> Is there anything else I may assist you with today?
Eric> nope thanks
Senior Member
Joined: Mar 2004
Posts: 443
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From: Massachusetts
You may want to still get that CD because if your hard drive dies, that recovery partition won't help much.